Mr. Handyman of Central - Eastern Norfolk County & S.Shore
Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★553 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Mr. Handyman of Central - Eastern Norfolk County & S.Shore at a glance
Customers frequently praise the team for punctuality, clear communication, and fair pricing on tasks ranging from deck repairs to cabinet fixes. The company maintains a 4.9 rating from 553 reviews, with the owner responding to 99% of feedback. However, some low-star reviews criticize high charges for minor repairs, poor workmanship, and scheduling issues involving late arrivals or failed appointments.
Google rating: 4.9 out of 5 from 553 reviews (95% five-star).
Reviews on this page: 553 Google reviews (374 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 96/100 on this factor. Category median: 98.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
553 Google reviews we collected
4.9of 5
5 stars52595%
4 stars224%
3 stars00%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 374 written reviews
99%praise
Praise65299%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price815%
Reasonable4175%
Overpriced12%
Not sure59%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response17026%
Staff & attitude16926%
Quality & results15223%
Would recommend7211%
Price & value447%
Communication325%
Honesty & trust193%
What customers talk about
We read 374 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charlie was very efficient, friendly, and professional.”
“Charlie was awesome, both knowledgeable and talented.”
“Marty did a great job fixing the rotted boards on my deck and power washing .”
“Horrible experience today.”
“Highly recommend Scott for any home project where quality and care matter.”
“Arrived on time job was done as discussed and price was fair”
“He came and showed me their hourly cost.”
“He listened and had solutions, and maximized the space in our garage.”
“I am appreciative of the honesty and integrity shown.”
People customers mention
John5 reviews
Carol5 reviews
Rick5 reviews
Eric5 reviews
Wirt4 reviews
Scott4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Handyman of Central - Eastern Norfolk County & S.Shore for 8 kinds of job. Pick one to see what they paid and said.
Patti2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Charlie was great to work with. We had a list of to several to dos - ranging from broken drawers to replacing a smoke alarm in our attic. Charlie was very efficient, friendly, and professional. We would highly recommend.
Reasonable price
tom3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Marty was friendly and efficient. It's great to find a company that's professional and shows up when they say they will.
Howard4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Marty got my soffit fixed quickly and without any issues. Very pleased with the results.
Reasonable price
Cheryl14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We needed to fix some broken kitchen cabinets. Charlie was awesome, both knowledgeable and talented. He was also really friendly, even to our cat Mac!! Can't recommend Mr Handyman enough, and we will be requesting Charlie for any more jobs we need done!!
Reasonable price
alan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Derek was professional, on time and thoughtful. Great service. Repeat customer!
Reasonable price
Bradford7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Larry was great! He listened and had solutions, and maximized the space in our garage. And, it looks great!
Charlie was great to work with. We had a list of to several to dos - ranging from broken drawers to replacing a smoke alarm in our attic. Charlie was very efficient, friendly, and professional. We would highly recommend.
Price assessment: Reasonable price
Response from the owner · 4 days ago
Hi Patti, thank you for your kind review and for choosing Mr. Handyman. We’re glad Charlie made quick work of your to-do list, from the broken drawers to the attic smoke alarm, and that you found him friendly and professional. We appreciate your recommendation and hope to help with your home projects again in the future.
tom mesquite3 reviewsiTotal number of Google reviews tom has written across all businesses on Google Maps, not just this one.
Marty was friendly and efficient. It's great to find a company that's professional and shows up when they say they will.
Response from the owner · 4 days ago
Hi Tom, thank you for your kind review and for choosing Mr. Handyman. We’re glad Marty was friendly and efficient, and that our team made a professional impression by arriving when expected. We look forward to helping you again in the future.
Howard Wong4 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Marty got my soffit fixed quickly and without any issues. Very pleased with the results.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Howard, thank you for choosing Mr. Handyman. We’re glad Marty fixed your soffit quickly and without any issues, and that you’re pleased with the results. We appreciate your support and hope to help with another project in the future.
Cheryl McAuliffe14 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
We needed to fix some broken kitchen cabinets. Charlie was awesome, both knowledgeable and talented. He was also really friendly, even to our cat Mac!! Can't recommend Mr Handyman enough, and we will be requesting Charlie for any more jobs we need done!!
Price assessment: Reasonable price
Response from the owner · a year ago
Great to hear Mr. Handyman of Central - Eastern Norfolk County & S.Shore impressed you with timely and effective service on your door and dryer vent.
alan rosenberg12 reviewsiTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
Derek was professional, on time and thoughtful. Great service. Repeat customer!
Price assessment: Reasonable price
Response from the owner · 5 months ago
Hi Alan,
Thank you so much for your wonderful review! We're thrilled to hear that Derek was professional, punctual, and thoughtful during your visit. Your feedback is greatly appreciated, and it motivates our team to continue providing great service. We look forward to assisting you with any future projects!
Bradford Harrison7 reviewsiTotal number of Google reviews Bradford has written across all businesses on Google Maps, not just this one.
Larry was great! He listened and had solutions, and maximized the space in our garage. And, it looks great!
Response from the owner · 2 weeks ago
Hi Bradford,
Thank you for your wonderful review! We're thrilled to hear that Larry provided you with great solutions and was able to maximize your garage space. It's always our goal to make your home look its best. We appreciate you choosing us and look forward to serving you again in the future!
Nancy Bacevicius1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Marty did a great job fixing the rotted boards on my deck and power washing . He was very friendly and helpful. Even my dogs loved him!!
Response from the owner · 3 weeks ago
Hi Nancy,
Thank you for your fantastic review! We're thrilled to hear that Marty did a great job fixing your deck and power washing it. It's wonderful to know that he was friendly and even made a connection with your dogs! We appreciate your support and look forward to helping you with any future home repair needs.
Carl Camelo2 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Charlie inspires confidence with his experience and expertise, professionalism, and positive friendly manner. He always comes up with a solution.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Hi Carl,
Thank you for your wonderful review! We're thrilled to hear that Charlie's experience, professionalism, and friendly demeanor have made such a positive impression. It's great to know he consistently provides effective solutions for your needs. We appreciate your support and look forward to assisting you again in the future!
Sue7 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Derrick was great! He was honest and did a great job. He kept me informed during the process.
Price assessment: Reasonable price
Response from the owner · a month ago
Hi Sue,
Thank you so much for your wonderful review! We’re thrilled to hear that Derrick provided you with honest service and kept you informed throughout the process. Your satisfaction is our top priority, and we appreciate your support. We hope to serve you again in the future!
Dan O'Driscoll7 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Marty was amazing. He was kind and explained everything in detail. His work was exceptional!!!
Response from the owner · a month ago
Hi Dan,
Thank you so much for your wonderful review! We're thrilled to hear that Marty provided exceptional service and took the time to explain everything to you. Your kind words mean a lot to us, and we appreciate you choosing Mr. Handyman. We look forward to helping you with any future projects!
