Analyzing 5,825,7725.8M ReviewsFor 16,07516.1K Experts

Experts Reviews · Company report
Mr. Handyman of Central - Eastern Norfolk County & S.Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Mr. Handyman of Central - Eastern Norfolk County & S.Shore

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 38 handymen · 4.9★ from 553 Google reviews

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Report card

Percentile vs other handymen (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 93% of handymen.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 97% of handymen.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 96% of handymen.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 100% of handymen.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 100% of handymen.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Handyman of Central - Eastern Norfolk County & S.Shore is better than 100% of handymen.A
100

Reviews for your job

Customers hired Mr. Handyman of Central - Eastern Norfolk County & S.Shore for 8 kinds of job.

Mr. Handyman of Central - Eastern Norfolk County & S.Shore for plumbing fixture installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing fixture installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9

All 10 Google reviews tagged “Plumbing fixture installation”

Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wonderful experience - highly recommend! Robin in the office is prompt, organized, and lovely to speak with. Mr Handyman himself came out to assess the work and quote us, and he made some great value-add suggestions. And last but never least, Scott who did the work not only produced excellebt results but was also…

Reasonable priceTrim carpentry servicesPaintingHome maintenance & repairs
al3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was my first time using this company and Al replaced our kitchen faucet. He was professional and thoughtful. I recommend this company and hope to continue their good job.

Plumbing fixture installation+ Responsiveness
MCHLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was pleasantly surprised at how well Shaun did everything I needed to be done. He was gracious and professional. I would have him back again when I have other projects.

Electrical workPlumbing fixture installation+ Quality+ Professionalism
Dante6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This person was very nice very smart and knows his business very happy very satisfied

General repairsHome maintenance & repairsPlumbing fixture installation
Virginia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From talking on the phone with Carol to the service performed by technician John...it was a pleasure! Carol responded to the questions I had as well as listened to my concern that the work be done when my husband could be at the house, etc. John explained everything he needed to do, was courteous and professional…

Plumbing fixture installation+ Responsiveness+ Punctuality+ Quality
john3 years ago★★★★★

Rating only, no written review.

Plumbing fixture installation+ Punctuality+ Professionalism+ Value
Terri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Repairs & maintenancePlumbing fixture installation+ Responsiveness+ Quality+ Professionalism
Debra5 years ago★★★★★

Rating only, no written review.

Plumbing fixture installation+ Punctuality+ Quality+ Professionalism
Jane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Plumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Judith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Rating only, no written review.

Plumbing fixture installation+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 75%Overpriced 2%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General repairs74—
Home maintenance & repairs43—
Trim carpentry services15—
General construction14—
Drywall repair12—
Gutter cleaning12—
Plumbing fixture installation10—
Painting9—

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