Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%77+18.7Value 14%75+10.6Replies to reviews 7%34+2.4Craft & service penalty82−1.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★327 Google reviews · 24 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise the punctuality, professionalism, and efficiency of technicians handling tasks like window repairs, mounting, and plumbing. Recurring themes include clear communication and the ability to identify additional home issues during service. However, several low-star reviews criticize the high hourly rates and pricing relative to the scope of work. Complaints also mention instances of unfinished jobs, technicians arriving unprepared, and a lack of follow-up communication from the company.
Google rating: 4.8 out of 5 from 327 reviews (90% five-star).
Reviews on this page: 327 Google reviews (219 with written comments, 11 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 24, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Handyman of Greater Newton: 84/100 on this factor. Category median: 94.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Handyman of Greater Newton: 77/100 on this factor. Category median: 97.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Handyman of Greater Newton: 82/100 on this factor. Category median: 98.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Handyman of Greater Newton: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Handyman of Greater Newton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Handyman of Greater Newton: 34/100 on this factor. Category median: 100.D
34
Bar = this company · dark tick = category median.
Star ratings
327 Google reviews we collected
4.8of 5
5 stars29390%
4 stars186%
3 stars31%
2 stars10%
1 star124%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
97%praise
Praise40797%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1116%
Reasonable4769%
Overpriced46%
Not sure69%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11728%
Speed & response11227%
Quality & results7418%
Would recommend4310%
Price & value307%
Honesty & trust246%
Communication205%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michael showed up early, was helpful, consultative, informative and pointed out a couple of challenging house-related things that I didn't even know I…”
“Michael Fonseca was great - he was very efficient in fixing our skylight that had come loose and such a nice guy!”
“Michael did a great job fixing the issues I had with the doors in my condo.”
“He was sloppy and did not clean up after himself.”
“Handyman of Greater Newton for future projects and would highly recommend them to anyone looking for reliable, skilled, and trustworthy help around their home!”
“Handyman again nor would I recommend them.”
“Kevin did a fantastic job, he was a very nice guy and their price was very fair.”
“No one can fathom how ripped off & upset I am.”
“He did an amazing job and honestly made my day seeing how good the new vanity looks in my bathroom.”
“He was super communicative and made sure everything was exactly how I wanted it.”
“Was great on first call but apparently thought the job was too small so he ghosted me.”
People customers mention
Lee12 reviews
Charlie7 reviews
Tom6 reviews
Kevin4 reviews
Cody4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Handyman of Greater Newton for 8 kinds of job. Pick one to see what they paid and said.
Rebecca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Michael showed up early, was helpful, consultative, informative and pointed out a couple of challenging house-related things that I didn't even know I should be paying attention to! Thanks for sealing up our basement, appreciate the work.
John5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lee was amazing. On time, polite, professional and tidy!we hope to have him back for other projects we are thinking of getting done!
Reasonable priceGeneral construction
Maia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michael Fonseca was great - he was very efficient in fixing our skylight that had come loose and such a nice guy!
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michael did a great job fixing the issues I had with the doors in my condo. He was upfront, polite and very professional. When he was done, you'd have never known he was here. I would absolutely use him again in the future.
Reasonable priceGeneral construction
Brent7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed assistance with replacement of rotted out outdoor railing. Difficult to find carpenters in the area who will do smaller projects. Highly recommend Mike Fonseca.
Brigette3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a great experience with Lee!
He removed my old wall-mounted sink and installed a new vanity and sink, and I’m so happy with how it came out. He was super communicative and made sure everything was exactly how I wanted it. He was very friendly, efficient, and did everything with so much precision and…
Michael showed up early, was helpful, consultative, informative and pointed out a couple of challenging house-related things that I didn't even know I should be paying attention to! Thanks for sealing up our basement, appreciate the work.
Response from the owner · a day ago
Dear Rebecca,
Thank you for this exceptional review. We are delighted to hear that Michael was knowledgeable, consultative and professional.
We look forward to serving you again soon!
John Curran5 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Lee was amazing. On time, polite, professional and tidy!we hope to have him back for other projects we are thinking of getting done!
Price assessment: Reasonable price
Services: General construction
Response from the owner · a week ago
Dear John,
Thank you for your exceptional review. We are delighted to hear that Lee was able to assist you with your project. We pride ourselves on professionalism and organization.
We look forward to serving you again soon!
Maia Sutton2 reviewsiTotal number of Google reviews Maia has written across all businesses on Google Maps, not just this one.
Michael Fonseca was great - he was very efficient in fixing our skylight that had come loose and such a nice guy!
Response from the owner · 3 weeks ago
Dear Maia,
Thank you for this phenomenal review. We are delighted to hear that Michael was able to assist you with your skylight and provide a positive experience. We pride ourselves on efficiency and hospitality.
We look forward to serving you again soon.
Michael Brooks1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Michael did a great job fixing the issues I had with the doors in my condo. He was upfront, polite and very professional. When he was done, you'd have never known he was here. I would absolutely use him again in the future.
Price assessment: Reasonable price
Services: General construction
Response from the owner · 3 weeks ago
Dear Michael,
Thank you for this exceptional review. We are delighted to hear that Michael was able to get your doors working properly. We pride ourselves on our craftsmanship, professionalism and care.
We look forward to serving you again soon!
Brent Gilbert7 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Needed assistance with replacement of rotted out outdoor railing. Difficult to find carpenters in the area who will do smaller projects. Highly recommend Mike Fonseca.
Response from the owner · a month ago
Dear Brent,
Thank you for this exceptional review. We are delighted to hear that Michael was able to replace the rotten railing. Our skilled craftsmen can handle all jobs from a light bulb replacement to a kitchen/bath remodel.
We look forward to serving you again soon!
Brigette Elise Pope3 reviewsiTotal number of Google reviews Brigette has written across all businesses on Google Maps, not just this one.
I had such a great experience with Lee!
He removed my old wall-mounted sink and installed a new vanity and sink, and I’m so happy with how it came out. He was super communicative and made sure everything was exactly how I wanted it. He was very friendly, efficient, and did everything with so much precision and thought. You could tell he really cared about doing it right. He did an amazing job and honestly made my day seeing how good the new vanity looks in my bathroom. So happy with it!
Response from the owner · a month ago
Dear Brigette,
Thank you for such an exceptional review. We are delighted to hear that Lee was able to remove and install a new vanity sink. We pride ourselves on skill and consideration.
We look forward to serving you again soon!
Amanda Gorfine8 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
The Mr. Handyman of Greater Newton team has been AMAZING! My husband and I recently purchased a home and had a long list of repairs and updates that came out of our inspection. Lee and Brian got right to work and have been fantastic to work with from the start.
They are both incredibly attentive, kind, hardworking, and clearly take pride in their work. Brian did an absolutely fabulous job mounting a dresser to our wall. He even took the extra time to figure out how to keep an outlet accessible that would have otherwise been covered by the dresser. That kind of attention to detail really stood out to us.
Lee has also been back to our house several times to work through our list, and we have been so impressed with everything he has done. Most recently, he installed a handrail next to our front entrance. He took the time to really understand what we wanted, including the look, type of wood, and stain, and made sure we were happy with the result.
They have helped us with such a wide range of projects, including working with a plumber to add drawers underneath our washer and dryer, filling holes in our walls, making a door self-closing/fireproof, securing a loose floorboard on our stairs, fixing a stuck basement door, and plenty of other smaller projects.
As new homeowners, having a team we can call and genuinely trust has been such a relief. Lee and Brian have been responsive, thoughtful, and great at finding solutions, and we have felt confident every step of the way. We will absolutely be using Mr. Handyman of Greater Newton for future projects and would highly recommend them to anyone looking for reliable, skilled, and trustworthy help around their home!
Response from the owner · a month ago
Dear Amanda,
Thank you for this phenomenal review. We are delighted to hear that Lee and Brian were able to assist with the dresser, handrail, other little projects you had. Additionally we are delighted that coordinating with the plumber was seamless. We pride ourselves to our attention to detail and hospitality.
We look forward to serving you again in the near future!
Jack Johnson1 reviewiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Kevin was super friendly! Got multiple jobs done with ease and efficiency. Got a broken AC stand out of the window and got the base of a broken light bulb out of the fixture
Price assessment: Not sure
Services: General construction
Response from the owner · a month ago
Dear Jack,
Thank you for this exceptional review. We are delighted to hear that Kevin was able to remove the base of a broken light bulb and a screw. We pride ourselves in our skill and hospitality.
Look forward to serving you again soon.
Andrew Liu9 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Our basement had many large holes in the walls due to decades of projects. We needed one window sealed and another window replaced. We also had the ceiling removed recently and were left with pipes and wires that were not securely fastened.
When Tom came to assess the situation and provide an estimate, he also identified issues we were not aware of, such as a small leak in a water pipe (so we could call a plumber before it got worse), and unused hoses that went from outside of the house into the house that critters could just come in and out of without our knowing. He also identified an HVAC duct that was lacking support.
For several days, Tom came on time every morning and worked until the afternoon. His work is high quality, and we appreciate his attention to detail. The large holes in the walls were repaired such that we can't tell that there were ever holes at all. Our pipes and wires are now securely fastened in neat bundles and routes. He filled in the gaps in the unused hoses. He and his associate Mike painted the walls well, and now the basement looks much brighter. He boarded up one window with a very neat cover, and replaced the other window. All high quality work we are happy with and importantly, he stayed within the estimate he initially provided.
Services: Paint indoors, Home maintenance & repairs, Drywall repair
Response from the owner · a month ago
Dear Andrew,
Thank you for your outstanding review. We are delighted to hear that we exceeded all of your expectations. We pride ourselves on our immaculate attention to detail and accuracy of our estimates.
Look forward to serving you again in the future!
Kate Silfen6 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Thank you so much for your continued trust and for sharing this wonderful feedback!
We’re glad to hear Cody took great care of your window A/C and bracket removal and that his work was efficient, fast, and professional.
It means a lot that you’ve relied on us over the years. We look forward to serving you again soon!
