Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%87+12.3Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★662 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.9 out of 5 based on 662 reviews, noting that the owner responds to 99% of feedback. Customers frequently praise punctuality, professional communication, and efficient handling of tasks like gutter cleaning, siding repairs, and furniture assembly. While many describe pricing as reasonable, a recurring criticism in lower-rated reviews involves high costs, insufficient transparency in estimates, and occasional issues with work quality or follow-up communication.
Google rating: 4.9 out of 5 from 662 reviews (96% five-star).
Reviews on this page: 662 Google reviews (499 with written comments, 34 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Handyman of South Essex County: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Handyman of South Essex County: 93/100 on this factor. Category median: 97.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Handyman of South Essex County: 94/100 on this factor. Category median: 98.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Handyman of South Essex County: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Handyman of South Essex County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Handyman of South Essex County: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
662 Google reviews we collected
4.9of 5
5 stars63796%
4 stars173%
3 stars20%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 499 written reviews
98%praise
Praise94798%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price2215%
Reasonable11174%
Overpriced96%
Not sure75%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26427%
Speed & response23624%
Quality & results22023%
Would recommend10010%
Communication687%
Price & value616%
Honesty & trust182%
What customers talk about
We read 499 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ernie was polite, professional and had an eye for detail.”
“Unprofessional, unethical, and unacceptable are all words that come to mind.”
“Phillip was wonderful to work with and made quick work of replacing it.”
“Great service, punctual, efficient and job was done fast!”
“High cost and poor quality.”
“I would highly recommend handyman services and estabon, thankyou”
“Explained the issues, downspout and a siding issue.”
“The prices were very reasonable and I will definitely use Mr.”
“I diAmir did excellent work, but it was a bit pricey.”
“…hows up when you hire someone to work on your home: skilled, careful, honest, personable, and genuinely proud of doing the job right.…”
People customers mention
Esteban18 reviews
Amir16 reviews
Chuck14 reviews
Silva10 reviews
Ernie8 reviews
Gilles7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Handyman of South Essex County for 8 kinds of job. Pick one to see what they paid and said.
Katy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Had a rotted out deck railing. Phillip was wonderful to work with and made quick work of replacing it. Looks great, thanks so much.
Great priceDeck repair
Dom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
All went along pretty well. The technician was here on time and got right to work. after he saw what parts were needed, he went out and got them with no problem, and started to put everything up pretty quickly. He then ran into a problem where one of the pieces did not work, so we had to go out again repeat and…
Reasonable price
nikki10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ernie was polite, professional and had an eye for detail. He was thorough and used the time efficiently. He did an excellent job and I would definitely hire him again.
Reasonable priceShelving/storage construction & installationHome maintenance & repairsService not listed
Eric2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ed was very professional and courteous. Explained the issues, downspout and a siding issue. He repaired it very quickly.
Reasonable priceGeneral construction
Susan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Good job fixing small piece of vinyl siding on house but the cost was too expensive!
Overpriced
Keshava3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
On time, quick analysis and found more area of damage and did good work of fixing it.
Professional, skilled and long experienced Handyman.
Had a rotted out deck railing. Phillip was wonderful to work with and made quick work of replacing it. Looks great, thanks so much.
Price assessment: Great price
Services: Deck repair
Response from the owner · a day ago
Katy, thanks for sharing your experience. We are delighted Phillip could replace the rotted railing quickly and that you’re pleased with how it looks. Your feedback means a lot, and we hope to assist with any future projects.
Lori & Steve Owners Mr. Handyman of South Essex County
Cole Turno4 reviewsiTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Great service, punctual, efficient and job was done fast! Will use again!
Response from the owner · 3 days ago
Cole, thanks for sharing this. We're glad the team was punctual and efficient and that the job was completed quickly. We look forward to serving you again.
Lori & Steve Owners Mr. Handyman of South Essex County
Dom Ottavi1 reviewiTotal number of Google reviews Dom has written across all businesses on Google Maps, not just this one.
All went along pretty well. The technician was here on time and got right to work. after he saw what parts were needed, he went out and got them with no problem, and started to put everything up pretty quickly. He then ran into a problem where one of the pieces did not work, so we had to go out again repeat and rinse.
When he got back this time, everything went together well, and I am now enjoying my new track light. This is my second experience with Mr. handyman of South Essex County, and they have been terrific. They have my recommendation.
Price assessment: Reasonable price
Response from the owner · 6 days ago
Hi Dom, Thank you so much for taking the time to share your experience and for choosing Mr. Handyman of South Essex County again! We are happy to hear our technician arrived on time, got right to work, and was able to get your new track light installed.
We appreciate your patience with the unexpected second trip for parts and are glad everything came together in the end. Your continued trust and recommendation mean a great deal to our entire team. We look forward to helping you again in the future!
Many Thanks!
Lori & Steve
Owners
Mr. Handyman of South Essex County
nikki murphy10 reviewsiTotal number of Google reviews nikki has written across all businesses on Google Maps, not just this one.
Ernie was polite, professional and had an eye for detail. He was thorough and used the time efficiently. He did an excellent job and I would definitely hire him again.
Price assessment: Reasonable price
Services: Shelving/storage construction & installation, Home maintenance & repairs, Service not listed
Response from the owner · Edited 6 days ago
Hi Nikki, Thank you so much for your wonderful 5-star review! We are so glad to hear that Ernie was professional, thorough, and attentive to every detail while helping with your projects.
From assembling your grill and bathroom bench to hanging your shelves, mirror, clock, and map, we’re happy he was able to make the most of his time and get so much accomplished for you. We truly appreciate your trust in Mr. Handyman of South Essex County and look forward to helping you again!
Many Thanks,
Lori & Steve
Owners
Mr. Handyman of South Essex County
Eric M2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Ed was very professional and courteous. Explained the issues, downspout and a siding issue. He repaired it very quickly.
Price assessment: Reasonable price
Services: General construction
Response from the owner · Edited 6 days ago
Thank you, Eric, for your wonderful 5-star review! We are so glad to hear that Ed provided professional, courteous service and took the time to explain the issues with your downspout and siding before completing the repairs efficiently.
We'll be sure to share your kind words with him! We truly appreciate your trust in Mr. Handyman of South Essex County and look forward to helping you again in the future!
Many Thanks,
Lori & Steve
Owners
Mr. Handyman of South Essex County
Susan5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Good job fixing small piece of vinyl siding on house but the cost was too expensive!
Price assessment: Overpriced
Response from the owner · 6 days ago
Thank you, Susan, for your 5-star review and for sharing your feedback! We are glad to hear you were pleased with the quality of your siding repair. We understand that pricing is an important consideration and appreciate your perspective.
At Mr. Handyman of South Essex County, we take pride in providing experienced, professional technicians and quality workmanship on every project, big or small. Thank you for choosing us and allowing us to help with your home!
Lori & Steve
Owners
Mr. Handyman of South Essex County
Keshava Prasad3 reviewsiTotal number of Google reviews Keshava has written across all businesses on Google Maps, not just this one.
On time, quick analysis and found more area of damage and did good work of fixing it.
Professional, skilled and long experienced Handyman.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · Edited 6 days ago
Hi Keshava, Thank you so much for your 5-star review! We are so happy to hear you were pleased with our technician's professionalism, experience, and workmanship during your bulkhead repair in Ipswich, MA. Identifying additional damage and addressing it properly is an important part of getting the job done right.
We truly appreciate your trust in Mr. Handyman of South Essex County and look forward to helping you with future projects!
Lori & Steve
Owners
Mr. Handyman of South Essex County
Mary Franz8 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The two technicians did a fantastic job assembling an armoire and a cat tower.
I highly recommend them!
Price assessment: Reasonable price
Response from the owner · Edited a week ago
Mary, thank you for sharing your experience. We’re pleased our technicians completed the armoire and cat tower assembly in Ipswich to your satisfaction, and we appreciate your recommendation. We hope to assist you again in the future.
Lori & Steve Owners Mr. Handyman of South Essex County
linda davis2 reviewsiTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
What are you getting with Mr Handyman? In my experience, so much more than the fundamental work! From onsite technician to home base support staff, it was the 3 "C's" for me: Conscientious, Capable and Considerate. From customer service and attention to customer experience to matching the technician's skills to my particular needs, the whole team worked together seamlessly. I tried my hand at replacing window screens and within minutes had made the situation worse and understood it was well beyond me. Philip set me straight and did the work with skill I could not even dream of having. So what did I get with Mr Handyman? Confidence in a job well-done!
Services: Home maintenance & repairs
Response from the owner · 3 weeks ago
Linda, thank you for the fantastic review. We're thrilled the team delivered the conscientious, capable and considerate service you experienced, and that Philip resolved the screens with skill. Knowing we earned your confidence means a lot. We appreciate you sharing this and look forward to serving you again.
Lori & Steve Owners Mr. Handyman of South Essex County
Scott Egan3 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Hi Scott,
Thank you so much for the wonderful 5-star review! We’re especially happy to hear that you had such a positive experience after hesitating to have the work done. We know how important it is to feel comfortable and confident about who you welcome into your home. Thank you for trusting Mr. Handyman of South Essex Count--we truly appreciate your business!
Many Thanks,
Lori & Steve
Owners
Mr. Handyman of South Essex County
