iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 46 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.5★★★★★400 Google reviews · 20 photos
77%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the friendly staff, quick service, and effective cleaning results, noting that communication about available options is clear and helpful. However, several low-rated reviews highlight recurring issues with equipment damage, such as broken wiper blades and scratches, alongside complaints about malfunctioning vacuums and unresolved billing or refund disputes.
Google rating: 4.5 out of 5 from 400 reviews (77% five-star).
Reviews on this page: 400 Google reviews (207 with written comments, 5 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 21, 2026.
Service: Car Wash serving Bethel Park, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Magic Car Wash - Brentwood: 52/100 on this factor. Category median: 93.C
52
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Magic Car Wash - Brentwood: 48/100 on this factor. Category median: 92.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Magic Car Wash - Brentwood: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Magic Car Wash - Brentwood: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Magic Car Wash - Brentwood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Magic Car Wash - Brentwood: 63/100 on this factor. Category median: 94.B
63
Bar = this company · dark tick = category median.
Star ratings
400 Google reviews we collected
4.5of 5
5 stars30777%
4 stars4511%
3 stars185%
2 stars41%
1 star267%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
87%praise
Praise12987%
Complaints2013%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2966%
Reasonable1534%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5738%
Quality & results3121%
Price & value2215%
Speed & response1711%
Would recommend139%
Honesty & trust64%
Communication32%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, the staff are very helpful and professional.”
“Five stars all the way everyone here is so nice friendly and they do a great job!”
“Beware* my car was damaged going through this car wash.”
“Great place and great price.”
“My back wiper blade has been ripped off multiple times there, the cleaning quality is poor, and streaks and lines are left all over the car.”
“Being apart of the wash club makes a trip to the carwash QUICK and easy.”
“Definitely recommend Mike for all your car wash needs!”
“Done never again.”
“…to a robot with a script, like most workers tend to fall into, but a genuine conversation about the services offered along with fully answered questio…”
“The young man helped, walked me through the process and got me on my way!”
People customers mention
Pittsburgh5 reviews
Mike4 reviews
Hills3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Magic Car Wash - Brentwood for 4 kinds of job. Pick one to see what they paid and said.
RachaelLocal Guide · 258 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
Nice wash, but not enough places to park and vacuum vehicles. Went yesterday. The vacuums are awful. Better off vacuuming at home if you have a shop vac.
Service not listed
Lance1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Excellent service, the staff are very helpful and professional. Definitely recommend Mike for all your car wash needs!
Kyra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This car wash makes washing my car super easy and convenient. Great location. Super friendly staff. Will definitely be going back!
Great priceAuto detailingVacuuming
Laichelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Exceptional service from all staff. Being apart of the wash club makes a trip to the carwash QUICK and easy. Mr. Magic always leaves my car shinning bright!
Great priceAuto detailingVacuuming
lauren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Five stars all the way everyone here is so nice friendly and they do a great job! Nathan and Mike are too friendly face's I enjoy to see.!!!
Lydia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy to navigate and great service! I appreciated the communication on each service. It didn't feel like I was talking to a robot with a script, like most workers tend to fall into, but a genuine conversation about the services offered along with fully answered questions. Great crew!
Nice wash, but not enough places to park and vacuum vehicles. Went yesterday. The vacuums are awful. Better off vacuuming at home if you have a shop vac.
Services: Service not listed
Busyness: Not busy
Response from the owner · Edited 2 months ago
It's great to hear you enjoyed the wash, Rachael! I appreciate your feedback about the vacuum situation. We're always looking for ways to improve. Hope to see you back for another clean soon! Have a Magical Day! 🎩🚗✨
Samuel Shearer3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
We're glad to hear you had a great experience, Samuel! Our team strives for high-quality service every time. We look forward to seeing you again soon. Have a Magical Day! 🎩🚗✨
Lance Harris1 reviewiTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Excellent service, the staff are very helpful and professional. Definitely recommend Mike for all your car wash needs!
Response from the owner · 4 weeks ago
Great to hear you had an excellent experience, Lance! Our team works hard to provide friendly and professional service. We appreciate your recommendation of Mike! Come back anytime. Have a Magical Day! 🎩🚗✨
Kyra Rittenhouse2 reviewsiTotal number of Google reviews Kyra has written across all businesses on Google Maps, not just this one.
This car wash makes washing my car super easy and convenient. Great location. Super friendly staff. Will definitely be going back!
Price assessment: Great price
Services: Auto detailing, Vacuuming
Busyness: Not busy
Response from the owner · a month ago
We're so glad to hear that you found our car wash easy and convenient, Kyra! Our team loves making every visit friendly and welcoming. We can't wait to see you again soon! Have a Magical Day! 🎩🚗✨
Laichelle Fuller4 reviewsiTotal number of Google reviews Laichelle has written across all businesses on Google Maps, not just this one.
Exceptional service from all staff. Being apart of the wash club makes a trip to the carwash QUICK and easy. Mr. Magic always leaves my car shinning bright!
Price assessment: Great price
Services: Auto detailing, Vacuuming
Response from the owner · Edited a month ago
We're so glad to hear you enjoyed our exceptional service! It’s great to know being part of our wash club makes your visits quick and easy. We look forward to keeping your car shining bright, Laichelle! Have a Magical Day! 🎩🚗✨
lauren mylissa3 reviewsiTotal number of Google reviews lauren has written across all businesses on Google Maps, not just this one.
Five stars all the way everyone here is so nice friendly and they do a great job! Nathan and Mike are too friendly face's I enjoy to see.!!!
Response from the owner · a month ago
Lauren, we’re glad to hear you had a fantastic experience! Our team loves providing friendly service and making your car shine. We look forward to seeing you again soon! Have a Magical Day! 🎩🚗✨
Lydia Hull5 reviewsiTotal number of Google reviews Lydia has written across all businesses on Google Maps, not just this one.
Easy to navigate and great service! I appreciated the communication on each service. It didn't feel like I was talking to a robot with a script, like most workers tend to fall into, but a genuine conversation about the services offered along with fully answered questions. Great crew!
Services: Auto detailing, Vacuuming
Busyness: A little busy
Response from the owner · a month ago
Navigating our services should always be a breeze! I'm glad you felt the personal touch in our conversations, Lydia. Our team loves making sure you feel heard and valued. Come back anytime for more Magical service! Have a Magical Day! 🎩🚗✨
William DillaLocal Guide · 12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Very disappointing customer service experience. I contacted Mr. Magic because most of the vacuums at the Brentwood location have been out of service for several months. I wasn’t asking for anything unreasonable—just whether the issue was being addressed.
Customer Care repeatedly told me they don’t provide customers with maintenance schedules. I clarified that I wasn’t asking for their maintenance schedule and simply asked that my concern be escalated to fix the vaccums. Instead of escalating it, they continued arguing that asking whether the vacuums were going to be repaired amounted to requesting a maintenance schedule.
The broken vacuums were frustrating, but the way the concern was handled is ultimately what caused me to reconsider my membership. A simple acknowledgment, escalation to management, or reassurance that the issue was being addressed would have gone a long way.
After being a paying member, I expected better customer service.
Response from the owner · a month ago
Hi William, we’re genuinely sorry to hear about your experience. Your concern was escalated to our maintenance team when you first requested it, but we understand that our response focused too heavily on explaining what information we do not provide rather than acknowledging the actual concern you were raising.
You were asking whether the vacuums were going to be addressed, not asking for a maintenance schedule. We should have recognized that and responded with more empathy and reassurance. We apologize for how that interaction was handled and understand why it was frustrating.
We appreciate you bringing this to our attention and hope we can provide a better experience moving forward. If you have any additional concerns, please reach out to us at [email protected] or (412) 343-3555.
Thanks again, and have a Magical Day! ✨🪄
terrance jones2 reviewsiTotal number of Google reviews terrance has written across all businesses on Google Maps, not just this one.
Nice place to go to for a quick car wash, if your a car guy and you don't trust other car washes with they're brushes that scratch or scrape your paint this is one to go to. Ask for Peyton if you need any help, he got me right
Price assessment: Reasonable price
Services: Auto detailing, Car waxing
Response from the owner · Edited a month ago
Great to hear you enjoyed your visit! We pride ourselves on providing a safe wash that keeps your car looking its best. Peyton appreciates the shout-out! Come back anytime for that quick and reliable service, Terrance. Have a Magical Day! 🎩🚗✨
Brenda Jaras1 reviewiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
I had the pleasure of having Peyton do my car. I was very satisfied with the service. Peyton was very friendly great personality and I will definitely be back and I would recommend Peyton absolutely had a great experience
Price assessment: Great price
Services: Auto detailing, Vacuuming, Car waxing
Busyness: Not busy
Response from the owner · 2 months ago
Peyton will be so happy to hear your kind words, Brenda! We're glad you enjoyed our friendly service and had a great experience. We can’t wait to see you back for another Magical wash! Have a Magical Day! 🎩🚗✨
