iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%78+18.9Value 14%98+13.9Replies to reviews 7%97+6.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 46 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.7★★★★★746 Google reviews · 22 photos
83%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mr. Magic Car Wash 4.7 out of 5 based on 746 reviews, with the owner responding to 88% of them. Customers frequently praise the friendly staff, convenient location, recent paving improvements, and overall cleanliness of the vehicles. However, several low-star reviews highlight significant issues with unauthorized subscription enrollments, difficulty reaching human support for cancellations, and instances of equipment damage or incomplete cleaning services.
Google rating: 4.7 out of 5 from 746 reviews (83% five-star).
Reviews on this page: 746 Google reviews (419 with written comments, 10 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 25, 2026.
Service: Car Wash serving Bethel Park, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
This companyCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Magic Car Wash - Pleasant Hills: 77/100 on this factor. Category median: 93.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Magic Car Wash - Pleasant Hills: 78/100 on this factor. Category median: 92.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Magic Car Wash - Pleasant Hills: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Magic Car Wash - Pleasant Hills: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Magic Car Wash - Pleasant Hills: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Magic Car Wash - Pleasant Hills: 97/100 on this factor. Category median: 94.A
97
Bar = this company · dark tick = category median.
Star ratings
746 Google reviews we collected
4.7of 5
5 stars62083%
4 stars669%
3 stars243%
2 stars101%
1 star263%
Praise vs complaints
Phrases our text analysis found in 419 written reviews
96%praise
Praise32596%
Complaints154%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price5750%
Reasonable4741%
Overpriced65%
Not sure54%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14141%
Quality & results8324%
Speed & response4212%
Price & value3911%
Would recommend237%
Communication82%
Honesty & trust41%
What customers talk about
We read 419 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sandy is a very great sales woman also very friendly and helpful”
“I’ve never had anything but top quality service at this car wash.”
“@@@ Coincidentaly, tire stem on the driver's front tire was damaged and needs replaced.”
“You can tell they take pride in their work and maintain their equipment to a high standard because everything just works smoothly and efficiently.”
“** "Team Member" never got back to me and there is no way to get past Bubbles.”
“Helpfully staff, friendly atmosphere and a great price.”
“We highly recommend this car wash and will definitely be back!”
“I don't recommend it .”
“Walked me through the steps of how to take my car through the car wash.”
“The staff is incredibly friendly, personable, and genuinely cares about making sure you leave satisfied.”
People customers mention
Speedy7 reviews
Sandy6 reviews
Mark4 reviews
Pittsburgh4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Magic Car Wash - Pleasant Hills for 2 kinds of job. Pick one to see what they paid and said.
Matty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great car wash in Pleasant Hills with a ton of other locations to make it convenient.
Great price
Mike9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Beware! They are frauds! At the time of the car wash, I told the employees I wanted a ONE TIME car wash. They enrolled me in a subscription without my permission. I will never go back!
OverpricedService not listed
Matthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Very good service, professional and clean! Special thanks to Sandy who helped me out!
Update: just as great as the first time!
Great price
Kathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best service as always. The young man who greeted and assisted me was very pleasant and helpful. I’ve never had anything but top quality service at this car wash. It’s always a beautiful wash with superb shine afterwards.
Great price
Kevin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A+. Have been going here since they opened and they do a great job. The staff is very friendly, especially Sandy!
Great priceVacuuming
monster1973Local Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Glad to hear you had such a positive experience with our team! We strive to provide friendly and helpful service every time. We look forward to seeing you again soon! Have a Magical Day! 🎩🚗✨
Matty Dadig3 reviewsiTotal number of Google reviews Matty has written across all businesses on Google Maps, not just this one.
Great car wash in Pleasant Hills with a ton of other locations to make it convenient.
Price assessment: Great price
Response from the owner · 10 months ago
Glad to hear you had a great experience with us in Pleasant Hills! We strive to make car washes convenient with our multiple locations. We look forward to seeing you again soon! Have a Magical Day! 🎩🚗✨
Joseph Dilla3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Great to hear you found our team courteous and helpful, Joseph! We strive to create a welcoming experience for every customer. Looking forward to your next visit! Have a Magical Day! 🎩🚗✨
Kristin Kubes8 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Hi Kristin! Wonderful to hear you enjoyed our friendly service and that your truck looks great. We love making every visit a Magical experience. Hope to see you again soon! Have a Magical Day! 🎩🚗✨
Vampire Toast2 reviewsiTotal number of Google reviews Vampire has written across all businesses on Google Maps, not just this one.
We're so glad you enjoyed your wash! Sandy and Bill truly embody our Magical service with their friendly and helpful approach. We appreciate your support and hope to see you again soon! Have a Magical Day! 🎩🚗✨
Kenneth ReynoldsLocal Guide · 28 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Sandy is a very great sales woman also very friendly and helpful
Price assessment: Reasonable price
Response from the owner · Edited a month ago
Sandy truly embodies our commitment to Magical service with her friendly and helpful approach, Kenneth! We're glad you had a great experience. Looking forward to seeing you again soon! Have a Magical Day! 🎩🚗✨
Allen Fisher5 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Sandra truly embodies our commitment to Magical service! We're glad to hear you had a great experience with her, Allen. Come back anytime for another clean and friendly visit! Have a Magical Day! 🎩🚗✨
Mike Babilon9 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Beware! They are frauds! At the time of the car wash, I told the employees I wanted a ONE TIME car wash. They enrolled me in a subscription without my permission. I will never go back!
Price assessment: Overpriced
Services: Service not listed
Busyness: A little busy
Response from the owner · a month ago
We're sorry to hear about the mix-up, Mike. All memberships are a monthly recurring charge as stated on the kiosk at sign up. Personal information must be provided to complete sign up. You are still able to use your washes until September 21st. If you have any additional questions, please contact our Customer Care team. Have a Magical Day! ✨🪄
Matthew Lewis4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Very good service, professional and clean! Special thanks to Sandy who helped me out!
Update: just as great as the first time!
Price assessment: Great price
Response from the owner · Edited 4 months ago
Matthew, it's wonderful to hear you had another great experience with us! Sandy will be thrilled to know you appreciated her help. We look forward to making your next visit just as Magical! Have a Magical Day! 🎩🚗✨
Kathy Glaus2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Best service as always. The young man who greeted and assisted me was very pleasant and helpful. I’ve never had anything but top quality service at this car wash. It’s always a beautiful wash with superb shine afterwards.
Price assessment: Great price
Response from the owner · 2 months ago
We're so glad to hear you enjoyed your visit, Kathy! Our team takes pride in providing top-quality service and a beautiful shine every time. We can't wait to see you again! Have a Magical Day! 🎩🚗✨
