Environmental consultant · Troy, MI · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%78+22Replies to reviews 8%80+6.6Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 asbestos removal servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★53 Google reviews · 24 photos
91%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mr. Mold of Troy 4.8 out of 5 based on 53 reviews, with the owner responding to 96% of feedback. Customers frequently praise the company's punctuality, professional communication, and thorough mold inspections or remediation services. While many highlight fair pricing and clear explanations, one low-star review notes a failure to complete a follow-up air test and a lack of response to subsequent contact attempts.
Google rating: 4.8 out of 5 from 53 reviews (91% five-star).
Reviews on this page: 53 Google reviews (41 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 15, 2026.
Service: Asbestos Removal Service serving Troy, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other asbestos removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Mr. Mold of TroyAsbestos Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Mold of Troy: 82/100 on this factor. Category median: 88.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Mold of Troy: 78/100 on this factor. Category median: 78.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Mold of Troy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Mold of Troy: 80/100 on this factor. Category median: 91.A
80
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.8of 5
5 stars4891%
4 stars36%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise87100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2630%
Quality & results1821%
Speed & response1214%
Communication1214%
Would recommend1214%
Price & value78%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Right from the start, speaking with the office personnel, courteous, friendly, and professional offering an easy and quick appointment day set up, wit…”
“He was kind and very patient taking the time as he did a thorough walk through of my basement pin pointing to all the areas of concern explaining the…”
“…ersonnel, courteous, friendly, and professional offering an easy and quick appointment day set up, with a two hour window arrival time, to the text ap…”
“…walk through of my basement pin pointing to all the areas of concern explaining the issues at hand and answering all my questions giving me excellent…”
“I would recommend him to anyone experiencing mold issues.”
“He provided us with a fair quote for mold cleaning.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alissa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The crew that came out was polite, quick and efficient. They also walked me through what we were looking at when they removed pieces of my drywall. After, they cleaned up the mess and even wiped down the floor! Very impressed with Mr. Mold from start to finish.
Edward6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
As executor of my Dads estate, I was caught off guard when a real estate representative found mold during an inspection. She recommended Mr Mold. We had two companies come out to quote, and they were close to the same $$. Mr Mold showed me more places where mold was growing than the other company and was more…
Donald5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent service provided by the Mr. Mold team! Very knowledgeable on the situation followed by a professional process.
Kerry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brett was great to work with and very insightful when answering all our questions. Robert and Patrick were very professional and great communicators. Overall, I had a great experience working with them.
Nick1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The team did a great job. Very clear and prompt to get the work done for our job.
Stacey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional service and communication. Great job, very pleased with the work and results.
My very first experience with this company is ten star! Right from the start, speaking with the office personnel, courteous, friendly, and professional offering an easy and quick appointment day set up, with a two hour window arrival time, to the text appointment reminder to me with the name and picture of arriving rep, and his call to me prior to his arrival time, all speaks professional even before he arrived! Ryan was great! Friendly, courteous, knowledgeable and professional a real pleasure to speak with and never once made me feel he was in a hurry or tired of all my questions and I had plenty! He was kind and very patient taking the time as he did a thorough walk through of my basement pin pointing to all the areas of concern explaining the issues at hand and answering all my questions giving me excellent guidance of exactly what would be accomplished by the work performed from beginning to end. He was extremely thorough and knowledgeable and very helpful. My quote for the job was given immediately after the inspection once Ryan had left which I appreciated as well. This is a ten star company for sure! My daughter had them to her home for attic mold issue in Jan and was very happy with the results! Thank you.
Response from the owner · 2 months ago
Thank you so much for this incredible review! We truly appreciate you taking the time to share your experience with our team. From the first phone call to the inspection, we always want our customers to feel informed, comfortable, and never rushed.
We’re so glad Ryan took the time to thoroughly walk you through everything, answer all of your questions, and explain exactly what to expect. We’ll be sure to share your kind words with him!
It also means so much to hear that your daughter had a great experience with us as well. Thank you both for trusting Mr. Mold with your homes. We’re grateful to have earned your 10-star rating!
Alissa McWherter5 reviewsiTotal number of Google reviews Alissa has written across all businesses on Google Maps, not just this one.
The crew that came out was polite, quick and efficient. They also walked me through what we were looking at when they removed pieces of my drywall. After, they cleaned up the mess and even wiped down the floor! Very impressed with Mr. Mold from start to finish.
Response from the owner · 2 months ago
Alissa- We appreciate you leaving our team a great review. We know it can be stressful when finding mold. Thank you for recognizing us!
Edward Dyson6 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
As executor of my Dads estate, I was caught off guard when a real estate representative found mold during an inspection. She recommended Mr Mold. We had two companies come out to quote, and they were close to the same $$. Mr Mold showed me more places where mold was growing than the other company and was more thorough in general. Im happy I went with Joel at MrMold....I'd hate to risk loosing a sale of the house because of undiscovered mold. My thanks to Joel and Kenny and their polite , hard working crew.
Response from the owner · 2 months ago
Edward, Thank you for choosing Mr. Mold. We know it's hard when there is a real estate transaction pending on getting things done in a home. We are glad we could provide some help ASAP to help get the home sold. If you ever need anything- let us know!!
Donald Woodruff5 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Brett was great to work with and very insightful when answering all our questions. Robert and Patrick were very professional and great communicators. Overall, I had a great experience working with them.
Response from the owner · 2 months ago
Kerry- we are happy you chose Mr. Mold and allowed Brett, Robert and Patrick do what they do best! If you ever need anything please let us know 248-GOT-MOLD
Steven McCabe3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I paid the invoice for the deposit. It came out of my account. About 15 minutes later it came out again. I called them and told that someone else called and it happened to them too. They don't have the credit card information and nothing they can do about it. They are at the mercy of the company they use to process the payments and it should drop off my account because they show one payment. I asked who can do something about it? Obviously this is an issue that needs to be addressed. I was told they can refund the money and would have to cancel my appointment! How is it OK that they feel it is ok for someone to wait for a payment to be put back in my account. I let her know to refund my payment and I will find someone else for the service. I don't feel comfortable knowing they "are at the mercy" of a company processing payments and feel a customer should be ok with waiting for money to come back. The refund will also take 5-7 business days to come back to my account. This is not ok.
UPDATE: David called me to rectify my experience. I truly appreciate that he took the time to reach out to me and work to take care of the situation. They will be coming out and I want to say Thank you for caring! I truly appreciate you!
Response from the owner · 2 months ago
Hi Lisa, Thank you for giving us the opportunity to make things right. We have reached out to our scheduling and payment system to make sure it doesn't happen to any other customers. We look forward to assisting you with any mold concerns you have in your home.
Stacey Curtiss6 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Ryan was polite and respectful. He explained everything he did in terms that I could understand. I appreciate his kindness and thoroughness with his inspection. Thank you, Ryan!
Response from the owner · 2 months ago
Angela, Thank you for taking the time to recognize Ryan and his amazing work ethic. He is amazing with our customers and always makes sure they are taken care of. We are very lucky to have him apart of our Mr. Mold team.
