Experts Reviews · Company report
Mr. Plumber by Metzler & Hallam logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mr. Plumber by Metzler & Hallam

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,404 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Plumber by Metzler & Hallam is better than 87% of leak detection services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 84% of leak detection services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Plumber by Metzler & Hallam is better than 96% of leak detection services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 88% of leak detection services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Mr. Plumber by Metzler & Hallam for 8 kinds of job.

Mr. Plumber by Metzler & Hallam for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Plumbing leak detection”

Pat12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very pleased with the service Joshua Burton provided. Such a nice man and explained everything to me as he was doing it. What was supposed to be a simple project turned into a 5-6 hr service call. And Joshua took it all in stride…making sure everything was done right. Will definitely call on him if I’m in need of…

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repair
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bill is the best plumber in indianapolis hands down. He not only provides the highest quality of service but his expert mentorship has enabled me to make some repairs myself. I wholeheartedly trust Bill and Mr. Plumber for anything water related and plan on being a customer for the foreseeable future.

Paid $100–200Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I'm giving a shout-out to Drew Hileman with Mr. Plumber for a great job locating and repairing a leak located between the ceiling of my downstairs and the floor of my upstairs. It was not an easy location to find and access! He was efficient and skillful in getting my hot water back on. Thank you Drew and Mr. Plumber!

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Andrew came out to find a water leak. Ended up being an irrigation pipe in my water pit in the yard. He had to run up to Carmel and pick up a pumpto clean out the water in order to determine the location of the leak. Was here for over 2 hours working on the situation. Very helpful and respectful. Thank you Andrew!

Paid $1–100Great pricePlumbing leak detection
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly, professional, knowledgeable—great service!! Highly recommend!!

Not surePlumbing leak detection
Dave2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Perfect

Not surePlumbing leak detection
Melody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had an emergency plumbing repair needed, and though they were booked that day, they came out by the end of the day as promised. The technician was professional and did a great job on the repair.

Paid $600–700Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
MoniqueLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service, fast response and very professional. Will figured out the issue quickly and made sure to explain everything very clearly. Now I have a great "plumbing family" for life. Highly recommend!

Great pricePlumbing leak detection
Cynthia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

2 year old water heater was leaking. It will need to be replaced

Customer photo from Cynthia's review
Paid $100–200Reasonable pricePlumbing leak detection
David14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

IT EAS ACONTRACT PREVENTIVE SERVICE. nO. REPAIRS NEEDED. VERY NICE MAN. db 5 STAR.

Paid $1–100Great pricePlumbing leak detection
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have been using Mr Plumber since 2019 when I had a pipe break on a weekend and they were the only company to call me back. Yesterday I called about a possible leak that was causing my furnace to shut off because my water sensor was detecting water. Again a technician (Camden) was out within 2 hours and addressed…

Plumbing leak detection
KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt, professional, knowledgeable

Water heater installationPlumbing leak detectionPlumbing pipe repair
lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Christian really explained well and listened, repeatedly, to make sure I understood. Also, Will was very thorough in looking for my leak.

Paid $1–100Reasonable pricePlumbing leak detection
chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zane was awesome. Very knowledgeable and excellent communicator.

Paid $1–100Great pricePlumbing leak detection
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a recurring wet spot on our family room ceiling under a double sink remodel in 2021. The spot would come and go, but got worse after we had guests using the sinks over Thanksgiving. Jeff from Mr. Plumber quickly concluded the sink drain inside my vanity wall was the likely source and cut a small hole to…

Customer photo from Paul's review
Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repair
Gregory13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Plumber was very nice and professional while completing his work efficiently!

Plumbing leak detection
Doug&Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Quick response. Solved our water shut of valve problem. Told us why we had the problem. Very happy with the service call.

Paid $1–100Great pricePlumbing leak detection
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had Mr Plumber do several jobs at our house. They have put in a tankless water heater, replaced our sump pump and backup pump, and helped repair a shower leak. They also have come out to help us with a “sewer” smell in our basement. Jon always does a great job. He goes above and beyond. He is super friendly.…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I am very pleased with the services that i received from the guys that was sent out to take care of my plumbing situation. Mr.James especially because he was on vacation with his family and still answered my call and made sure that when he got back he would be right there. So if you guys out there have a plumbing…

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We love these guys! Honest… responsive and kind. Have never had a tech we didn’t like!

Paid $700–800Reasonable pricePlumbing leak detection
neal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Could not be happier with this company!! Called for a drain clean out at the kitchen sink. Very professional gentleman showed up but could not get it cleaned out so they set up an appointment for their camera guy to come scope it.(within 2 hours). Again very professional gentleman scope the drain, we both saw the…

Great priceDrain cleaningPlumbing leak detection
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Both Luke and Will have been great! Thanks for .putting such great people out into the field.

Paid $200–300Reasonable pricePlumbing leak detection
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unknown wetness on carpet turned out to be from an angry cat, not pipes leaking. Great job finding the problem, but he wouldn't take the cat.

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
DinaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best of the best! We have needed help with plumbing repairs or replacements within this home on many occasions over the past few years. From installing water softener tanks, new toilets, garbage disposal, leak in pipes from tub on second floor, to most recent pipes backing up on second floor later in the…

Plumbing leak detectionGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality work with incredible customer service. Finding a trustworthy and capable plumber is every homeowners' challenge. Our challenge has been answered by Jeff at Mr Plumber.

Plumbing leak detectionGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called them in the morning and they were able to come out the same day to take a look at my plumbing issue. Drew was on time, thorough, kind, and professional. Thanks, Drew and Mr. Plumber team!

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Timely, professional service delivery with knowledgeable expertise.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
MichaelLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff and Craig both helped diagnose my plumbing system, shut offs, and water heater. They gave me great insightful know how on my next potential water heater, as well as locating a leak I had not previously know of. Craig also showed me where my main shut off valve is, and recommended a better set up for the…

Plumbing leak detectionWater tank repairService not listed+ Responsiveness+ Punctuality+ Quality
Tammy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech was very pleasant and thorough. Would recommend and use again!

Plumbing leak detectionDrain cleaning+ Punctuality+ Quality+ Professionalism
Owen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
Troy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm very happy with there work

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Nguyet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the first time I use Mr. Plumber for emergency situation in my house. Great experience! The company really is a complete solution for plumbing problems in my house. Thanks for professional and good care works. - Nguyet Nguyen

Plumbing leak detectionFaucet installationShower installation+ Professionalism
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Cheney was full of information and very patient with me as I was trying to understand what he was talking about. He recommended a possible sump pump Replacement and gave me the figures and his card. I think he’s right about the sump pump but I’m not sure I can afford to do that now I have to think about it but I thoroughly enjoyed his work.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
DougLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jon was polite, professional and very thorough. We really appreciate you all getting to us on a Sunday. The leak was repaired, water service was restored and in the process he an upcoming issue that enabled us to correct it before it became a real problem. Thank you!

Plumbing leak detectionPlumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Greg9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zane and Eric explained everything..very nice and accomodating

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My technician was Bill Delaby. Our leak turned out to be from the caulk unsealing around the bathtub instead of a plumbing issue. Bill referred us to a water mitigation company right away. Even though the issue was out of his control, he was was super nice and professional.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Seth Kelso is punctual, knowledgeable, and an overall great guy. Very professional, I highly recommend.

Plumbing leak detectionToilet repairService not listed+ Responsiveness+ Punctuality+ Quality
BrendaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Individual was totally professional, on time and conscientious about keeping my home clean. I would highly highly recommend this company for any of your plumbing needs in the future. I will use them again and have already told my neighbors. I didn’t have water in my home due to a link for approximately four hours…

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $1–200Great pricePlumbing leak detection
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairService not listed
Kathryn7 months ago★★★★★

Rating only, no written review.

Paid $1–100Great pricePlumbing leak detection
Nancy8 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repairToilet repair+ Responsiveness+ Punctuality+ Quality
Christa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installation+ Responsiveness+ Punctuality+ Quality
Obrien2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning113$161–$493
Toilet repair71$176–$656
Plumbing pipe repair69$322–$1.1k
Water heater installation58$1.2k–$2.5k
Plumbing leak detection45$78–$630
Plumbing leak repair38$227–$807
Faucet repair27$166–$529
Sewer cleaning23$209–$709

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