Experts Reviews · Company report
Mr. Plumber by Metzler & Hallam logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mr. Plumber by Metzler & Hallam

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,404 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Plumber by Metzler & Hallam is better than 87% of leak detection services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 84% of leak detection services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Plumber by Metzler & Hallam is better than 96% of leak detection services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 88% of leak detection services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Mr. Plumber by Metzler & Hallam for 8 kinds of job.

Mr. Plumber by Metzler & Hallam for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 69 Google reviews tagged “Plumbing pipe repair” · showing 40

Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jahsan was very nice and friendly and fixed our leaks in a quick and timely manner. Would recommend.

Paid $400–600Great pricePlumbing pipe repair
Pam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nice repairman --explained everything before he started working.

Paid $400–600Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

In retrospect, I should have waited until normal hours, paid eat to much for the service done

Paid $400–500OverpricedPlumbing pipe repairPlumbing leak repair
Pat12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very pleased with the service Joshua Burton provided. Such a nice man and explained everything to me as he was doing it. What was supposed to be a simple project turned into a 5-6 hr service call. And Joshua took it all in stride…making sure everything was done right. Will definitely call on him if I’m in need of…

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repair
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bill is the best plumber in indianapolis hands down. He not only provides the highest quality of service but his expert mentorship has enabled me to make some repairs myself. I wholeheartedly trust Bill and Mr. Plumber for anything water related and plan on being a customer for the foreseeable future.

Paid $100–200Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I'm giving a shout-out to Drew Hileman with Mr. Plumber for a great job locating and repairing a leak located between the ceiling of my downstairs and the floor of my upstairs. It was not an easy location to find and access! He was efficient and skillful in getting my hot water back on. Thank you Drew and Mr. Plumber!

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Rodolfo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Came in short notice and did an excellent job!

Plumbing pipe repairOutdoor plumbing system repair
Kaylin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bryce did a fantastic job. He was very knowledgeable and friendly. He quickly repaired my leaking pipe and helped explain how the problem occurred and how I could keep it from happening again in the future

Paid $400–500Not surePlumbing pipe repair
Austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joshua Burton is fantastic! Got my repair done in a timely and professional manner! Would definitely recommend him to anyone needing any plumbing repairs!

Paid $500–600OverpricedPlumbing pipe repair
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and knowledgeable

Paid $1–100Reasonable pricePlumbing pipe repair
Donald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Will Finney did an excellent job replacing old faucet line valves for our kitchen sink. The time, tools, and professional work to replace the valves was worth it. Highly recommend Will!

Paid $300–400Reasonable pricePlumbing pipe repair
Melody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had an emergency plumbing repair needed, and though they were booked that day, they came out by the end of the day as promised. The technician was professional and did a great job on the repair.

Paid $600–700Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Karle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were great! They were on time, thorough, cleaned up after themselves and efficient!

Paid $1–100Great pricePlumbing pipe repair
BrandyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

James initially came out to locate the source of a leak. He was very professional, informational, and prompt. He provided me with a reasonable estimate. Jonathan came out to complete the repair and was also great. He called and confirmed he was available sooner than scheduled (which was great) and arrived as stated.…

Paid $300–400Reasonable pricePlumbing pipe repair
MarkLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Plumber Josh was great. Super proffesional and explained everything. On time . Only reason not 5 stars was the cost factor, but I did not get estimates so its my fault I cant compare it to another company.

Paid $1,000+Not surePlumbing pipe repair
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Mr. Plumber replaced my washing machine valve box and the water lines from the new valve box down the wall and through the crawl space. Then they connected the new lines to the water supply and hot water heater. They identified and fixed multiple leaks at connecting points in the crawl space. I was very pleased…

Paid $1,000+Reasonable pricePlumbing pipe repair
KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt, professional, knowledgeable

Water heater installationPlumbing leak detectionPlumbing pipe repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Josh was excellent today. Very easy to talk with and communicated his knowledge to us in an easy to understand way.

Great pricePlumbing pipe repairFaucet installation
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

As always the journeyman plumber was very thorough and professional

Paid $400–500Reasonable pricePlumbing pipe repair
Griff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

DJ, Luke, Mike and Chris were fantastic to work with starting from no water Thanksgiving weekend that DJ got us up and running to explaining the issue with high water pressure causing the water softener to fail. Chris and Mike implemented the fix fairly quickly without having to cut into the wall or floor to install…

Paid $1,000+Reasonable pricePlumbing pipe repairService not listed
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very prompt, professional and the customer service was /is awesome. They have called/texted a few times to check on the issue we had. They did not try just take our money. Very reasonable pricing..

Paid $300–400Reasonable pricePlumbing pipe repair
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a recurring wet spot on our family room ceiling under a double sink remodel in 2021. The spot would come and go, but got worse after we had guests using the sinks over Thanksgiving. Jeff from Mr. Plumber quickly concluded the sink drain inside my vanity wall was the likely source and cut a small hole to…

Customer photo from Paul's review
Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had Mr Plumber do several jobs at our house. They have put in a tankless water heater, replaced our sump pump and backup pump, and helped repair a shower leak. They also have come out to help us with a “sewer” smell in our basement. Jon always does a great job. He goes above and beyond. He is super friendly.…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I am very pleased with the services that i received from the guys that was sent out to take care of my plumbing situation. Mr.James especially because he was on vacation with his family and still answered my call and made sure that when he got back he would be right there. So if you guys out there have a plumbing…

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
ShelleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dayton came and performed a plumbing system evaluation, gave great advice, and provided estimates for services. We purchased one service and it was completed today. We will purchase others in the near future. His work and expertise were appreciated today.

Paid $200–300Reasonable pricePlumbing pipe repair
Patrick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jeff was very friendly, polite, positive with a fun sense of humor. He was skilled at replacing the leaky pipe and cleaned up the mess. We hope he is who will do any work we might need in the future.

Paid $400–500Reasonable pricePlumbing pipe repair
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Bill Delaby replaced the valves and box supplying our washing machine. He could not have been kinder to our dog, gave me a complete explanation of my options, and did a perfect job of replacing the crusty old valves. In addition, when I mentioned a new washer/dryer were planned because the dryer was not functioning…

Paid $900–1,000Reasonable pricePlumbing pipe repair
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris was amazing! He diagnosed and fixed the issue quickly and professionally.

Plumbing pipe repair
Kurt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was very helpful and informative about our options.

Paid $300–400Not surePlumbing pipe repair
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The experience with the Costco Mr Plumber program was seamless from the time I gathered information from Rich at Costco, through the estimate from James and finally the installation by Brian and Justin. This is how customer service and service in general is supposed to work

Paid $1,000+Great pricePlumbing pipe repairService not listed
Tony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great pricing, fantastic customer service. Easy to work with, with no pressure sales.

Paid $1,000+Great priceWater heater installationPlumbing pipe repairToilet installation
gregory13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Brennan Fry called, showed up when he said he would, explained everything he was doing, gave some excellent no pressure suggestions for future repairs, left his card and number with me, and encouraged me to text or call with any questions or concerns. I would highly recommend Brennan to anyone with plumbing concerns or need for repairs!

Faucet installationPlumbing pipe repair
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Kent, very cool

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake Reed was polite, professional, and knowledgeable. He provided options and gave good advice regarding our needed repairs. Highly recommend!

Plumbing pipe repairShower repairService not listed+ Responsiveness+ Quality+ Professionalism
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

At this point issue not resolved very upset have paid 1700 with no results u tell me how u doing

Plumbing leak repairPlumbing pipe repairSewer cleaning− Value
JohnLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast response and very helpful with clean up service.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Quality+ Professionalism
DinaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best of the best! We have needed help with plumbing repairs or replacements within this home on many occasions over the past few years. From installing water softener tanks, new toilets, garbage disposal, leak in pipes from tub on second floor, to most recent pipes backing up on second floor later in the…

Plumbing leak detectionGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality work with incredible customer service. Finding a trustworthy and capable plumber is every homeowners' challenge. Our challenge has been answered by Jeff at Mr Plumber.

Plumbing leak detectionGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
JerryLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had some problems toward the end but overall they did a good job. We will use them again if the occasion arises. A special thanks to Rebecca Buckmaster who stayed on top of things for me. Great employee!

Outdoor plumbing system repairPlumbing pipe repair+ Quality+ Professionalism
Tammy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and explain what he was doing the whole time.

Plumbing pipe repair+ Punctuality

Show more plumbing pipe repair reviews (29 more) →

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning113$161–$493
Toilet repair71$176–$656
Plumbing pipe repair69$322–$1.1k
Water heater installation58$1.2k–$2.5k
Plumbing leak detection45$78–$630
Plumbing leak repair38$227–$807
Faucet repair27$166–$529
Sewer cleaning23$209–$709

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