Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Mr. Plumber by Metzler & Hallam logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mr. Plumber by Metzler & Hallam

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,404 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Plumber by Metzler & Hallam is better than 87% of leak detection services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 84% of leak detection services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Plumber by Metzler & Hallam is better than 96% of leak detection services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 88% of leak detection services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Mr. Plumber by Metzler & Hallam for 8 kinds of job.

Mr. Plumber by Metzler & Hallam for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Sump pump installation”

Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Gavyn was excellent to work with. He explained everything and clearly takes pride in his work. We were very appreciative of his care, and attention to detail.

Faucet repairSump pump installation
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our tech Will was so nice, explained everything he would be doing and answered all of our questions. Great experience!

Sump pump installation
Benjamin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They did a great job replacing our sump pump. They were on time, communicated well, and were quick and clean. I appreciated them walking me through what they did afterwards and made it easy to ask any questions.

Paid $1,000+Not sureSump pump installation
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had Mr Plumber do several jobs at our house. They have put in a tankless water heater, replaced our sump pump and backup pump, and helped repair a shower leak. They also have come out to help us with a “sewer” smell in our basement. Jon always does a great job. He goes above and beyond. He is super friendly.…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Patrick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Proficient, friendly, and prompt. Bryce did a great job and pricing was fair.

Sump pump installation
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff Lacy was awesome, customer service was excellent.

Reasonable priceSump pump installation
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve used this business for several years for all my plumbing needs. Most recently one of their drain techs came out (Chuck) and cleared my kitchen sink quickly and it’s still working great a few weeks later. Can’t say enough good things about this company.

Plumbing pipe repairSump pump installationSump pump repair+ Punctuality+ Quality+ Professionalism
babu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Overpriced and too eager to sell unnecessary memberships

Sump pump installation
Annabelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our sump pump went out late on Friday. The technician was at our house by 12:30 on Saturday, ready to install a new sump pump. He showed us everything we needed to know and did not pressure us into a sale. He was very knowledgeable and was a huge help!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Sump pump installation
TimLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning113$161–$493
Toilet repair71$176–$656
Plumbing pipe repair69$322–$1.1k
Water heater installation58$1.2k–$2.5k
Plumbing leak detection45$78–$630
Plumbing leak repair38$227–$807
Faucet repair27$166–$529
Sewer cleaning23$209–$709

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