Experts Reviews · Company report
Mr. Plumber by Metzler & Hallam logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mr. Plumber by Metzler & Hallam

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,404 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Plumber by Metzler & Hallam is better than 87% of leak detection services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 84% of leak detection services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Plumber by Metzler & Hallam is better than 96% of leak detection services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 88% of leak detection services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Plumber by Metzler & Hallam is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Mr. Plumber by Metzler & Hallam for 8 kinds of job.

Mr. Plumber by Metzler & Hallam for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 58 Google reviews tagged “Water heater installation”

Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our water heater had cracked and started to leak. Contacted Mr Plumber for a quote on a new unit. They were very knowledgeable and were able to give options for different solutions. We opted to replace with a similar unit and scheduled the install. The techs that did the install were very courteous and thorough.…

Paid $2,000+Reasonable priceWater heater installation
TJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian and Aron were great. They were professional and pleasant. There was a lot of helpful they shared that is valuable for a homeowner, knowledge level was top tier.

Paid $1,000+Reasonable priceWater heater installation
Kelso12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jon did an amazing job! He was professional, patient in explaining things, and treated the job as if he would treat his own home. We appreciate everything he and by extension, Mr Plumber, has done for us. Thank you!

Water heater installation
Lynda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great communication, prompt arrival and good workmanship. We appreciated the good service! Good Job!

Paid $500–600Reasonable priceWater heater installationWater heater repair
Sekhar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mr. Plumber has an experienced and professional team. Luke Watkinson, Brian Spanhook & team did an awesome job with replacing/installing a new Water Heater and I am satisfied with their work and I highly recommend them for any plumbing services.

Paid $800–900Not sureWater heater installation
Donald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This was a warranty replacement, made more difficult by the manufacturer discontinuing the existing product. It took a couple of visits to make the replacement system compatible but Mr Plumber sent out people quickly who solved the problems. I was sufficiently impressed by the dedication to customer satisfaction that I signed on to a service plan.

Paid $1,000+Reasonable priceWater heater installation
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our technician arrived on time and was very orofessional. He explained how our water worked and answered all questions. He did a great job

Paid $1,000+Reasonable priceWater heater installation
KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt, professional, knowledgeable

Water heater installationPlumbing leak detectionPlumbing pipe repair
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Best plumbers, hands down.

Paid $1,000+Reasonable priceWater heater installation
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The service provided by Jason, Josh, and Dawson was fantastic! Both visits were on the early end of the timeframe, all the techs were professional and thoroughly explained the issues, my options, pricing, and how to use my new product. I am grateful for the quick service and fix!

Paid $1,000+Reasonable priceWater heater installation
Jaime8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our water heater started leaking after only 4years of purchasing it from Mr Plumber. We called and were quickly added to the schedule within 24hrs-(we called after regular business hours). We were under warranty and the new one was installed same day. We were very happy with our plumber and the service he provided

Paid $1–100Not sureWater heater installation
Debbi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They fixed our water heater quickly and courteously.

Water heater installation
RobertLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The tech, Gavyn Stephens, did a complete and thorough inspection of our entire plumbing system. He detected the beginnings of a rust-thru and leak with our water heater and helped us understand our replacement option. He also checked our sump pump and gave us options there for a consideration. I can't say enough…

Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
Eldon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Installers caused damage to our hallway ceiling, acknowledged it, took photos and now no one will respond to us about repairing the damage

Paid $1,000+Water heater installation
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had Mr Plumber do several jobs at our house. They have put in a tankless water heater, replaced our sump pump and backup pump, and helped repair a shower leak. They also have come out to help us with a “sewer” smell in our basement. Jon always does a great job. He goes above and beyond. He is super friendly.…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Georgene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Caleb was very personal able. We felt we could trust him right away. We asked for him to be our technician next year for our service call.

Paid $1,000+Reasonable priceWater heater installationService not listed
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very efficient. Rectified the previous “DIY” installation.

Paid $1,000+Reasonable priceWater heater installation
Terry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My old water heater failed out of the blue. Mr Plumber was very quick to set an appointment and replace the unit within 2 days. The entire replacement took about 2 hours, very fast service.

Paid $1,000+Reasonable priceWater heater installation
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Good job. Arrived on time, worked quickly straight thru and kept me aware of what was going on. Workers seemed to be good

Paid $1,000+Not sureWater heater installation
ChrisLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

From start to finish this was a great experience. We have used them in the past for our HVAC replacement last year and again they proved to be worth it. I would highly recommend them. The sales rep Taylor was so helpful and the installation crew was professional and efficient. 10/10 would recommend

Paid $1,000+Reasonable priceWater heater installation
supergaming1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Service technician was extremely helpful explaining the issues with my water softener. Great representation for your company!

Water heater installation
Bryan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Great work. Cleaned up after they were finished.

Reasonable priceWater heater installation
Tony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great pricing, fantastic customer service. Easy to work with, with no pressure sales.

Paid $1,000+Great priceWater heater installationPlumbing pipe repairToilet installation
SteveLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did an awesome job! Professional, courteous.

Paid $800–900Reasonable priceWater heater installation
Francis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jon Fischer came to my house in the middle of the night and fixed my plumbing issue. We had water everywhere from our water softener and he stopped the flow until it could be replaced.

Water heater installationPlumbing leak repair
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I always dread having any work done in my home , it can be very stressful. But with Chris and his associate (I’m sorry I can’t remember his name for he was also exceptional ) the experience was a pleasure. They were professional and quickly concluded the installation. Chris gave me a complete explanation about the…

Water heater installation+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bill, get there on time, and guide me through the process of my issue with the hot water sistem, than you bill for your professionalism and your support.

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Professionalism
Daryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time quick and thorough.

Water heater installation
KatrinaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

after multiple estimates they seemed knowledgeable and helpful and listened to what we wanted and came in about 400 bucks less than competitors.

Water heater installation+ Responsiveness+ Punctuality+ Quality
KeitaLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

An amazing team of people. Jen will use multiple teammates expertise and got to the root of my issues they don’t do bandaid work no need to monitor their work they do it right the first time . I beef through plenty of plumber near me scams but mr plumber fixed it for good. Thank you so much.

Faucet installationWater heater installationPlumbing leak repair+ Quality+ Professionalism
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Plumber is awesome! I did not have hot water for 12 days due to another company that didn’t follow through with the job!! I paid another company and they came 4 times and still didn’t have hot water! Don’t waste your time or money on any other company. Mr. Plumber heard my story and generously gave me a free…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Owen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Work done quickly and without incident

Water heater installation+ Quality+ Professionalism
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Juan was informative and left no questions unanswered. He left me feeling relieved that my plumbing issues would be resolved

Water heater installation+ Responsiveness+ Punctuality+ Quality
Nikki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were so pleased with our experience using Mr. Plumber! When the water heater went out, they were quick to arrive, diagnose that the problem required a new system and offer solutions. We were offered a few different water heater options, and selected the one that best met our needs and budget. So thankful for…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceWater heater installationDrain cleaningFaucet repair
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installation
Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installationWater heater repair
BarbaraLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installation
June2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceWater heater installation
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installation
Korrie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Water heater installation
Team1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceWater heater installationService not listed
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Rating only, no written review.

Paid $900–1,000Reasonable priceWater heater installation
Eun6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Water heater installation
Karen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Genna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Gregory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Quality
Jeff3 years ago★★★★★

Rating only, no written review.

Garbage disposal installationWater heater installationGarbage disposal repair
LarryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
ClaireLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Sonja3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installationPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Darryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality

Price

$161-61% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 56%Overpriced 6%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning113$161–$493
Toilet repair71$176–$656
Plumbing pipe repair69$322–$1.1k
Water heater installation58$1.2k–$2.5k
Plumbing leak detection45$78–$630
Plumbing leak repair38$227–$807
Faucet repair27$166–$529
Sewer cleaning23$209–$709

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