BED BUG EXTERMINATORS · ORLANDO, FL
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%93+18.6Value 10%91+9.1Momentum 8%74+5.9Track record 7%47+3.3Accountability 5%86+4.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%93+18.6Value 10%91+9.1Momentum 8%74+5.9Track record 7%47+3.3Accountability 5%86+4.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREMr Roland Pest Control, LLC
Better than 93% of bed bug exterminators · #2 of 29
5.0★192 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Mr Roland Pest Control, LLC for mosquito extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Mosquito extermination”
★★★★★ Jeanette · 5 years ago
Rating only, no written review.
Cockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Mr, grey = bed bug exterminators average
Rating over time
Price
$106+10% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Great price 60%Reasonable 40%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%93+18.6Value 10%91+9.1Momentum 8%74+5.9Track record 7%47+3.3Accountability 5%86+4.3Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
71
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
78
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
93
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
91
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
47
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+104 / −0
Professionalism
+104 / −0
Responsiveness
+98 / −1
Punctuality
+98 / −1
Value
+97 / −0
