Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Detroit logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%75+18.2Value 14%75+10.6Replies to reviews 7%74+5.2Craft & service penalty93−0.7Momentum penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Mr. Rooter Plumbing of Detroit

Dearborn, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.8★ from 2,473 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Detroit is better than 81% of garbage disposal repair.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Detroit is better than 75% of garbage disposal repair.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Detroit is better than 93% of garbage disposal repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Detroit is better than 75% of garbage disposal repair.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Detroit is better than 99% of garbage disposal repair.A
99
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Detroit is better than 74% of garbage disposal repair.B
74

Reviews for your job

Customers hired Mr. Rooter Plumbing of Detroit for 8 kinds of job.

Mr. Rooter Plumbing of Detroit for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.102
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 102 Google reviews tagged “Toilet repair” · showing 20

Martine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ronnie was very nice, professional and communicated well. He recognized the issue and fixed it quickly.

Paid $200–400Reasonable priceToilet repair
MikeLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fantastic job! Very professional.

Paid $800–1,000Reasonable priceToilet repair
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They arrived sooner than I expected and were extremely efficient. 100% recommend.

Paid $200–400Reasonable priceToilet repair
Steve12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tommy was great - friendly thorough and fixed my toilet great!

Paid $200–400Reasonable priceToilet repair
Cheron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The plumber was wonderful and kind . We would use Mr. Root again in the future.

Toilet repair
Jeff12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Was easy to schedule a service call and had several days/times to choose from. From the pleasant personnel on the phone to the fix of the leaking toilet, my experience was super. Greg was my pro assigned, he was great to deal with, thoroughly diagnosed the issue and made the fix in no time. If possible, I would…

Toilet repair
ThorLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Excellent job on the the installation of hardware.

Customer photo from Thor's review
Reasonable priceToilet repair+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We just had SHANE M. Come out for an evaluation, on a lot of problems. He was courteous and professional. He took his time to show me and explain everything that needed to be done to fix the problems. He will be back on Tuesday for the job.

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
Robin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This is what you look for in a plumbing service: on time, professional, efficient, and reasonably priced. Highly recommended. Another great thing is that they always text you a photo of your tech so you can be certain that the person who shows up is the real deal. P.S. - Jimmy was great!

Paid $300–400Great priceToilet repairDrain cleaningPlumbing pipe repair
Morgan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tommy did a great job

Paid $600–700Great priceToilet repair
AlisonLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Got things moving again. Very pleased.

Paid $200–300Reasonable priceToilet repairDrain cleaning
D14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I want to thank Tech Brad B. he's young but knowledgeable and respectful. He was my original tech that came out and gave me the diagnosis and quote and surely enough the 2nd time around nothing change. So, I truly appreciate a company who stays true to their words. I even got the warranty for future repairs which…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our serviceman was Irland who was instantly pleasant, knowledgeable of my issues, efficient in service and held a compassionate demeanor given the circumstances of the repairs needed. Best of all it was affordable. THANKS IRLAND!!!

Paid $100–200Reasonable priceToilet repair
JulianneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bobby was great! He was kind, efficient, and fixed the issue quickly in an emergency. 5 stars:)

Toilet repairDrain cleaningPlumbing leak detection
Darryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Tech was Awesome!

Toilet repair
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

James B was professional and friendly, and fixed the issue quickly! Would definitely call again.

Paid $100–200Reasonable priceToilet repair
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★

Plumber came same day. Very pricey though. Wanted to charge $750 to replace 2 toilet wax rings. Way too much money. May be a standard price for them, but not me. I will not be calling them for my future needs. I gave two stars because they came same day.

OverpricedToilet repair
Glenn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Bobby showed up on time. He was professional and explained what he was going to do to help me out with the replacement of the toilet. He went right to work and even cleaned up after himself. I look forward to seeing him again when I need more help with plumbing issues.

Paid $600–700Reasonable priceToilet repair
Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Good service

Paid $800–900Great priceToilet repair
Lori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I called Mr. Rooter and got same-day service on a new toilet installation! Greg was very nice, professional, and efficient! He did a great job and I know it was done right!

Paid $300–400Reasonable priceToilet repair

Show more toilet repair reviews (82 more) →

Price

$406+19% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 8%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning323$39–$295
Plumbing pipe repair116$248–$1.2k
Toilet repair102$166–$480
Sewer cleaning97$161–$493
Plumbing leak detection69$54–$520
Sewer repair63$239–$2.1k
Faucet repair38$148–$517
Plumbing leak repair37$216–$988

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