Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Google reviewers rate Mr. Rooter Plumbing of Detroit 4.8/5 based on 2473 reviews, noting the owner replied to 96% of feedback. Customers frequently praise technicians for punctuality, clear communication, professional conduct, and reasonable pricing for services like drain clearing and leak repair. However, some low-star reviews cite concerns regarding unexpected high costs, missed appointment timeframes, and instances where work was incomplete or incorrect, leading to additional charges.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,473 Google reviews we collected
Phrases our text analysis found in 1,894 written reviews
Price verdicts customers left with their Google review
Middle half of what 323 customers paid ($271–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,894 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James B did a great job, very professional and friendly.”
“This is completely unprofessional and unacceptable.”
“Austin was very professional, knowledgeable and efficient.”
“The project had to be delayed because the office manager waited until half an hour before the job was supposed to start to call for my credit card information.”
“You did amazing job representing the company and the work you did along with your partner.”
“In addition to being EXTREMELY overpriced, they did an awful job.”
“#4 would recommend him to the subdivision contactor list.”
“I would not recommend this company based on my experience”
“My technician was very nice and listened to the past history of the building.”
“Billy worked magic to access a drain out and repair pipes in hard to reach places.”
“I would recommend them, prices were within reasonable range.”
“Based on the work that was completed and the cost of the materials involved, I believe I was overcharged by at least $250.”
“:Understood my issue, Greg arrived on time, was professional, explained everything up front including my charge.”
“He exploited her kindness, knowing she lacked the knowledge to recognize the scam.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mr. Rooter Plumbing of Detroit for 8 kinds of job. Pick one to see what they paid and said.
Ronnie was very nice, professional and communicated well. He recognized the issue and fixed it quickly.
Tommy did an incredible job. It’s a very old house, but he was able to work through some of the obstacles that were in place. He cleaned up afterwards and have my tub and new drain running like it’s brand new. No clogs are slow downs.
Here he comes to save the day Jimmy’s on his way. Good job Jimmy for recovering the company and changing my review. You did amazing job representing the company and the work you did along with your partner. Thank you again Jimmy and a big shout out for Jimmy. Yay.
Shane was super friendly, knowledgeable, fast, and professional. Highly recommended him and the rest of the Mr Rooter team!
Bobby is great. He explained exactly what needs to be done and even gave me discount on the big job I had very professional and timely.
Mr. Shane M was a very pleasant guy, he was very understanding, and told me exactly what's the problem. He didn't make a mess like some plumbers do. I was very pleased with his service. Thank you Mr Root for hired such a nice guy.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 323 | $39–$295 |
| Plumbing pipe repair | 116 | $248–$1.2k |
| Toilet repair | 102 | $166–$480 |
| Sewer cleaning | 97 | $161–$493 |
| Plumbing leak detection | 69 | $54–$520 |
| Sewer repair | 63 | $239–$2.1k |
| Faucet repair | 38 | $148–$517 |
| Plumbing leak repair | 37 | $216–$988 |
4.8 ★★★★★ 2,473 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very good tech who did the work.
Glad to know the service met your expectations, Kevin. Thank you for letting us know and for sharing your feedback about Mr. Rooter Plumbing of Detroit.
Tommy, is the freaking man. Dude stayed till a little late to knock out my caliber replacement and valve replacement. After calling 10 different company’s that wanted to do a semi possible emergency weeks later Tommy came out and rocked this project. Thank you guys.
We really appreciate you sharing this, and are glad our team member could get the work done for you after such a tough search. Thank you for trusting Mr. Rooter Plumbing of Detroit with your project. It's great to hear the repairs were completed just when you needed them!
James B did a great job, very professional and friendly.
It is wonderful to hear your visit went so well. Thank you for recognizing the professionalism and friendliness of our team member, and for choosing Mr. Rooter Plumbing of Detroit. We appreciate your feedback and hope everything is working smoothly for you.
Austin was very professional, knowledgeable and efficient. He fixed our upstairs sink drain that we’ve been trying to get working for weeks. He wore boot covers, and kept the space very clean. I appreciate the help with the fix.
Grant, we're glad to hear your sink issue was resolved and that our team member provided knowledgeable and professional service. Thank you for noticing the extra care taken to keep things clean during the repair. We appreciate you choosing Mr. Rooter Plumbing of Detroit and sharing your experience.
My technician was very nice and listened to the past history of the building.
Glad to hear your technician made you feel heard and took the time to understand your building’s background. Thank you for choosing Mr. Rooter Plumbing of Detroit and for sharing your thoughts with us. We appreciate your feedback!
Professional, knowledgeable, friendly. They had serviced our lines before.
We're pleased you had another positive experience with our team at Mr. Rooter Plumbing of Detroit. Thank you for your trust and for sharing your thoughts. We appreciate your continued support!
I never have issues with Mr. Rooter! They are an A one company!
It's great to hear you always have such a smooth experience with us, Harold. Thank you for sharing your confidence in Mr. Rooter Plumbing of Detroit. Your trust means a lot to our team!
I had a great experience with Mr. Rooter! I discovered a leak in my basement, and Jason was able to come out quickly to take care of it. He was professional, knowledgeable, and did an excellent job addressing the issue. I really appreciated his prompt response and quality of work. Highly recommend Jason and the team at Mr. Rooter!
We appreciate you sharing your experience, Austin. It is great to know our team member was able to respond promptly and resolve the leak so efficiently. Thank you for your recommendation and for choosing Mr. Rooter Plumbing of Detroit. If you ever need assistance again, we are always here to help.
Mike and his partner were very professional and down to earth. Expained what needed to be done, confirmed work and payment and got right to work. Excellent service once again!
Hearing that our team delivered such a smooth and professional experience means a lot. Thank you, Kim Kemp, for sharing this feedback and for trusting Mr. Rooter Plumbing of Detroit again. We're grateful you chose us and appreciate your recognition of our team's hard work.
Erlind and Jacob are top notch! They were respectful of us and our property during the project. After this, we may never need a different plumbing & sewer service. We're happy.
Hi Mary, thank you for the wonderful five-star review. We are delighted to hear that Erlind and Jacob were respectful of you and your property throughout the project. We truly appreciate your trust in Mr. Rooter Plumbing and look forward to serving you again whenever you need us.
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
