Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Erie logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%61+8.6Replies to reviews 7%69+4.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Mr. Rooter Plumbing of Erie

Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.8★ from 387 Google reviews

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Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Erie is better than 84% of sink installation services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Erie is better than 79% of sink installation services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Erie is better than 100% of sink installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Erie is better than 61% of sink installation services.B
61
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Erie is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Erie is better than 69% of sink installation services.B
69

Reviews for your job

Customers hired Mr. Rooter Plumbing of Erie for 8 kinds of job.

Mr. Rooter Plumbing of Erie for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$383
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.77%

All 21 Google reviews tagged “Toilet repair”

Bin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason did wonderful jobs on Saturday morning. He did walkthrough on my water pipe issue. He recommended using water pressure regulator to control the water pressure. He explained everything to me. Live his professional works.

Customer photo from Bin's reviewCustomer photo from Bin's review
Paid $600–800Reasonable priceToilet repair
Staci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The gentleman who came to our house. His name is Brandon and he did what he said he did. He was very polite, helpful, and pleasant to talk to. Thank you again, Brandon. Thanks

Paid $400–600OverpricedToilet repair
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Called them and Brandon came out in less than 20 minutes to assist my home. Very pleased with his service and knowledge. Excited to use our water with new water lines and the Halo system he installed in our home! This past Friday I had Brandon come to my home to install my front and back outdoor hose bib. As he was…

Paid $1,000+Great priceToilet repairWater heater repairFaucet installation
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brandon Higley did an amazing job fixing my toliet when it unexpectedly clogged and couldn't be plunged. Thank you Brandon

Paid $400–500Not sureToilet repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Did a good job. He was very professional. Arrived on time. Very knowledgeable.

Paid $500–600OverpricedToilet repairDrain cleaning
JasonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

I called Mr. Rooter of Erie to help repair a toilet chain and a bathroom at a retail location. They accepted the work order however, upon arrival demanded payment before even quoting how much it’s going to be to repair the manager of the retail store had to send the plumber away due to his rudeness. I then called…

Toilet repair
Rhonda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

TRAVIS DID A GREAT JOB.

Paid $300–400Not sureToilet repair
Surender2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Brandon was ultimate and quick good person

Toilet repair
Wesley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very quick and prompt service. Very polite and informative of what exactly he was doing, explained pricing upfront depending upon which way it could possibly go. Would call next time again for our business for sure!

Paid $200–300Reasonable priceToilet repairDrain cleaning
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brandon Higley did a great job! Would highly recommend him !

Paid $200–300Great priceToilet repair
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brandon did a great job. Very friendly. Great communication. Super fast work. Thanks!

Paid $300–400Reasonable priceToilet repair
June1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He was so helpful. Very knowledgeable of everything to do with any plumbing needs. Very glad he came did a fantastic job . Really helped the restoration of the house I bought . It needs help . I really appreciated his help and time. Very nice fellow.

Paid $600–700Reasonable priceToilet repairToilet installationService not listed
darcy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon is very good at what he does he fixed the stopped up tub and did a water check and gave very good and helpful suggestions and in the future I will be sure to have him again. He is also respectful ty Darcy Loringer

Paid $200–300Not sureToilet repair
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Last night the American Legion had a plumbing emergency we called Mr. Rooter, and they had a plumber there within the hour. Travis Brenot was amazing at not just fixing our plumbing problem but showing us what had gone wrong with our system. I would absolutely recommend them for your personal and commercial needs.…

Paid $200–300Great priceToilet repairDrain cleaning
Sabina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan Ott was very reliable and efficient with getting our toilet leak fixed. I had some problem with my warranty, but Ryan was very helpful and worked around it. 10/10 service!

Toilet repair
Lynette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ryan did the work today. He was very thorough and a great help. I'd like him to work on a future project.

Great priceToilet repair
Reem12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and professional service with Braden Higly

Toilet repair
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable, honest, friendly. Would highly recommend him for all plumbing issues

Reasonable priceToilet repairPlumbing leak detection
Janeen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great Team Leader!!

Toilet repair
Hanka year ago★★★★★

Rating only, no written review.

Paid $400–500OverpricedToilet repair
Robertaa year ago★★★★★

Rating only, no written review.

Paid $300–400Great priceToilet repair

Price

$417+18% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 63%Overpriced 9%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning45$148–$353
Plumbing pipe repair30$227–$880
Sewer cleaning23$209–$352
Toilet repair21$209–$383
Sewer repair15$337–$2.1k
Plumbing leak repair14$73–$324
Plumbing leak detection13$114–$308
Water heater installation9$1.3k–$2.1k

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