iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%61+8.6Replies to reviews 7%69+4.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 10 sink installation servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★387 Google reviews · 22 photos
94%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$417typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Mr. Rooter Plumbing of Erie report a 4.8-star average from 387 reviews, with the owner responding to 97% of them. Customers frequently praise the company for prompt arrivals, clear communication, and reasonable pricing for services like drain clearing, water heater installation, and pump repairs. However, some low-star reviews highlight dissatisfaction with high diagnostic fees, late arrivals, and unresolved follow-up issues regarding yard restoration after sewer line repairs.
Google rating: 4.8 out of 5 from 387 reviews (94% five-star).
Reviews on this page: 387 Google reviews (360 with written comments, 26 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 1, 2026.
Service: Sink Installation Service serving Erie, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other sink installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Mr. Rooter Plumbing of ErieSink Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Erie: 84/100 on this factor. Category median: 83.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Erie: 79/100 on this factor. Category median: 74.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Erie: 100/100 on this factor. Category median: 92.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Erie: 61/100 on this factor. Category median: 100.B
61
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Erie: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Erie: 69/100 on this factor. Category median: 69.B
69
Bar = this company · dark tick = category median.
Star ratings
387 Google reviews we collected
4.8of 5
5 stars36494%
4 stars82%
3 stars10%
2 stars21%
1 star123%
Praise vs complaints
Phrases our text analysis found in 360 written reviews
97%praise
Praise73797%
Complaints243%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price2719%
Reasonable8863%
Overpriced129%
Not sure129%
$417+18% vs typical sink installation services
Middle half of what 104 customers paid ($305–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20927%
Speed & response15320%
Quality & results13518%
Would recommend10714%
Communication8211%
Price & value517%
Honesty & trust243%
What customers talk about
We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was in knowledgeable, respectful, smart, hard-working, person, honest, he explained everything what details and he was 100% guarantee that he could…”
“…manager of the retail store had to send the plumber away due to his rudeness.…”
“He worked in a timely manner and did everything perfect.”
“Scott F did an amazing job fixing our shower and relocating, and replacing our water heater in the basement.”
“Guess what, I still don’t have any dirt and my lawn still looks awful.”
“I do recommend this company and I will make more business.”
“Stay away from them if you don't want to be robbed.”
“n knowledgeable, respectful, smart, hard-working, person, honest, he explained everything what details and he was 100% guarantee that he could get the…”
“Rooter to perform quality work at a reasonable cost.”
“I said that’s way too expensive for a simple task.”
“He took the time to explain the issue, provided honest recommendations, and completed the work efficiently and with great attention to detail.”
“Seems shady to me.”
People customers mention
Brandon51 reviews
Ott30 reviews
Travis23 reviews
Higley19 reviews
Ryan14 reviews
Brenot10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Rooter Plumbing of Erie for 8 kinds of job. Pick one to see what they paid and said.
BBin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jason did wonderful jobs on Saturday morning. He did walkthrough on my water pipe issue. He recommended using water pressure regulator to control the water pressure. He explained everything to me. Live his professional works.
Paid $600–800Reasonable priceToilet repair
CCarrie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Huge thanks to Brandon and Mr Rooter. Had water not coming to my shower and a slow tub drain. Brandon was able to diagnose and fix everything quickly! Price was very reasonable. Great professional work! Definitely recommend!! Also got my water pressure and quality tested. Will be calling them again with any other issues!
DDaulton2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
His work is phenomenal. Fast work but thorough. Highly recommend will be asking for him every time Brandon higly
Paid $200–400Great price
JJeremy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had called many places. No one answered just voice message. I called Mr. Rooter. They picked up on the first call at 6:30 in the morning. Had Jason Ludwig out here within an hour and 15 minutes. The guy did an amazing job. Very professional. Super nice. Would highly recommend this company.
Paid $600–800Great priceDrain cleaning
CCarolyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Well pump and bladder tank replacement. Fast friendly service that was done well. Will be calling them with any future plumbing needs.
Paid $2,000+Reasonable priceOutdoor plumbing system repair
JJim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Will highly recommend MrRooter, Jason & Brandon showed up on time, both were very professional and answered all of my Questions, they both were very knowledgeable,installed a new submersible well pump.most of all very personable,.
Scott F did an amazing job fixing our shower and relocating, and replacing our water heater in the basement. He worked in a timely manner and did everything perfect. He’s extremely knowledgeable and respectful. A true professional! We will ask for Scott in the future when we need work done.
Response from the owner · a month ago
Hi Brianna, thank you for your five-star review and for choosing Mr. Rooter Plumbing. We are delighted to hear that Scott did an amazing job repairing your shower and relocating and replacing your water heater. His timely, knowledgeable, and respectful service is exactly what we strive for. We look forward to helping you again whenever you need us.
A
alejandro corderoLocal Guide · 19 reviewsiTotal number of Google reviews alejandro has written across all businesses on Google Maps, not just this one.
Scott Ferguson when he show up on my door. I was super happy. He was in knowledgeable, respectful, smart, hard-working, person, honest, he explained everything what details and he was 100% guarantee that he could get the job done. And I was so happy when everything Was Back to Normal. super super Happy Scott, Thank You, so Much and the bottom. You are the best and why you do you got the experience the knowledge and I like the way that you handle Business. He was clean and explain everything carefully. He inspect and check everything and Before he left. He Make sure Everything it Was correct was no leaking and he made sure that I was happy Thank You and it’s a great company. I do recommend this company and I will make more business. What You guys Again With Scott for sure Don’t hesitate to call this company or make sure that you hire Scott for all your jobs. He will get the job done and he will tell you everything and explain everything super clean.🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶👌👌👌👌👌👌👌
Price assessment: Reasonable price
Services: Drain cleaning, Shower repair
Response from the owner · a month ago
Hi Alejandro, thank you for your wonderful five-star review and for recognizing Scott Ferguson’s knowledgeable, respectful, and thorough service. We are delighted that he explained everything clearly, kept the work area clean, and carefully checked that everything was working properly before he left. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
B
Bin Xu9 reviewsiTotal number of Google reviews Bin has written across all businesses on Google Maps, not just this one.
Jason did wonderful jobs on Saturday morning. He did walkthrough on my water pipe issue. He recommended using water pressure regulator to control the water pressure. He explained everything to me. Live his professional works.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · 2 months ago
Hi Bin, thank you for your five star review. We are glad Jason provided a thorough walkthrough of your water pressure issue and clearly explained how a pressure regulator could help. We appreciate your kind words about his professionalism and will be sure to share them with him. Thank you for choosing Mr. Rooter Plumbing, and we look forward to serving you again.
C
Carrie King3 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Huge thanks to Brandon and Mr Rooter. Had water not coming to my shower and a slow tub drain. Brandon was able to diagnose and fix everything quickly! Price was very reasonable. Great professional work! Definitely recommend!! Also got my water pressure and quality tested. Will be calling them again with any other issues!
Hi Carrie, thank you for the wonderful five-star review and for choosing Mr. Rooter Plumbing. We are glad Brandon quickly restored water to your shower, improved the tub drain, and provided your water pressure and quality testing. It is great to hear that you found the service professional and reasonably priced. We appreciate your recommendation and look forward to helping with any future plumbing needs.
W
William Golden2 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Scott was just the best what more can I say thanks Scott
Response from the owner · 2 months ago
Hi William, thank you for the five-star review. We are delighted to hear that Scott provided such excellent service and made a great impression. We will be sure to share your kind words with him. Thank you for choosing Mr. Rooter Plumbing, and we look forward to serving you again in the future.
D
Daulton Craker2 reviewsiTotal number of Google reviews Daulton has written across all businesses on Google Maps, not just this one.
His work is phenomenal. Fast work but thorough. Highly recommend will be asking for him every time Brandon higly
Price assessment: Great price
Price: $200–400
Response from the owner · Edited 2 months ago
Hi Daulton, thank you so much for the five-star review and kind words. We're thrilled Brandon provided fast, thorough service, and we'll be sure to pass along your recommendation and request to him. We appreciate you choosing Mr. Rooter Plumbing and look forward to helping you again whenever you need us.
J
Jadah Beck3 reviewsiTotal number of Google reviews Jadah has written across all businesses on Google Maps, not just this one.
Great personality. Helped us tremendously. Recommend Brandon H to anyone!!
Price assessment: Great price
Price: $200–400
Response from the owner · Edited 2 months ago
Hi Jadah, thank you for your five star review. We are delighted to hear that Brandon H. provided tremendous help and made your experience a positive one with his great personality. We truly appreciate your recommendation and your choice of Mr. Rooter Plumbing. We look forward to serving you again in the future.
J
Jeremy3 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I had called many places. No one answered just voice message. I called Mr. Rooter. They picked up on the first call at 6:30 in the morning. Had Jason Ludwig out here within an hour and 15 minutes. The guy did an amazing job. Very professional. Super nice. Would highly recommend this company.
Price assessment: Great price
Price: $600–800
Services: Drain cleaning
Response from the owner · 3 months ago
Hi Jeremy, thank you so much for the five-star review. We're glad we could answer your call that early and get Jason Ludwig out within an hour and 15 minutes, and we will pass along your compliments about his professionalism and friendliness. We appreciate your recommendation and hope you'll call us again for any future plumbing needs. Thank you for choosing us.
C
Carolyn Laska1 reviewiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Well pump and bladder tank replacement. Fast friendly service that was done well. Will be calling them with any future plumbing needs.
Price assessment: Reasonable price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · 3 months ago
Hi Carolyn, thank you for the five-star review and for trusting us with your well pump and bladder tank replacement. We’re glad our team provided fast, friendly service and that the job was done well. We appreciate your support and look forward to helping with any future plumbing needs. Thank you for choosing Mr. Rooter Plumbing.
J
Jim Stempka2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Will highly recommend MrRooter, Jason & Brandon showed up on time, both were very professional and answered all of my Questions, they both were very knowledgeable,installed a new submersible well pump.most of all very personable,.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · 3 months ago
Hi Jim, thank you for the five-star review and for recommending Mr. Rooter Plumbing. We’re glad Jason and Brandon arrived on time, were professional, answered all your questions, and installed your new submersible well pump. It’s great to hear they were both personable and knowledgeable. Thank you for choosing Mr. Rooter Plumbing, and please keep us in mind for any future plumbing needs.
