Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Greenville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%13+0.9Momentum penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Mr. Rooter Plumbing of Greenville

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.8★ from 79 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Greenville is better than 81% of tank installation.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 91% of tank installation.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Greenville is better than —% of tank installation.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 47% of tank installation.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Greenville is better than 97% of tank installation.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 13% of tank installation.F
13

Reviews for your job

Customers hired Mr. Rooter Plumbing of Greenville for 8 kinds of job.

Mr. Rooter Plumbing of Greenville for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Plumbing leak repair”

sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Arrived early and kept me updated on their progress

Paid $2,000+Not surePlumbing leak repair
Alex14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys showed up to an emergency plumbing situation (burst pipe and bathroom flooding) assessed the issues and hung around for at least thirty minutes to give me a chance to scramble up the money to get the work done even though their shift was near ending. They stayed anyways and fixed the issues completely…

Paid $400–500Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
StevenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Recently I had to enlist professional help from an experienced plumber for an emergency leak and I'm so glad I called Mr. Rooter. I communicated that the situation required a fix the same evening and I got exactly what I needed. Important to keep in mind, I called for help around 17:45, by 18:05 I received a call…

Paid $600–700Reasonable pricePlumbing leak detectionWater tank repairWater heater repair
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mr. Rooter and their tech Storm were incredibly responsive, quick, accurate and friendly. Their work is guaranteed and they will do whatever it takes to make any issues right! I hopefully won't need them anytime soon, but have them saved as #1 contact for my plumbing needs moving forward.

Paid $600–700Reasonable pricePlumbing pipe repairPlumbing leak repair
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Rating only, no written review.

Paid $300–400Not surePlumbing leak repair

Price

$542-2% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 4%Reasonable 72%Overpriced 8%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair11$227–$585
Plumbing pipe repair9$295–$755
Water heater installation8$1.2k–$2.5k
Faucet repair6$228–$858
Plumbing leak repair5$209–$680
Water heater repair4$402–$591
Drain cleaning4$276–$493
Plumbing leak detection4$172–$888

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