Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Greenville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%13+0.9Momentum penalty97−0.3Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Mr. Rooter Plumbing of Greenville

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.8★ from 79 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Greenville is better than 81% of tank installation.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 91% of tank installation.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Greenville is better than —% of tank installation.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 47% of tank installation.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Greenville is better than 97% of tank installation.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Greenville is better than 13% of tank installation.F
13

Reviews for your job

Customers hired Mr. Rooter Plumbing of Greenville for 8 kinds of job.

Mr. Rooter Plumbing of Greenville for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$755
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 9 Google reviews tagged “Plumbing pipe repair”

JAMES1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

They came on time, did the work in good time. All is working fine, I will use them again if anything else goes' wrong.

Plumbing pipe repair
Alex14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys showed up to an emergency plumbing situation (burst pipe and bathroom flooding) assessed the issues and hung around for at least thirty minutes to give me a chance to scramble up the money to get the work done even though their shift was near ending. They stayed anyways and fixed the issues completely…

Paid $400–500Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mr. Rooter and their tech Storm were incredibly responsive, quick, accurate and friendly. Their work is guaranteed and they will do whatever it takes to make any issues right! I hopefully won't need them anytime soon, but have them saved as #1 contact for my plumbing needs moving forward.

Paid $600–700Reasonable pricePlumbing pipe repairPlumbing leak repair
IsabelLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Serviceman was professional, experienced, efficient and provided answers to my questions.

Paid $400–500OverpricedPlumbing pipe repair
Valentine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Did excellent job, quick service everything looked great, very courteous and answered all my questions , will recommend them and company to others in need of good service, reasonable pricing. Thank for your service. Valentine perkins

Paid $400–500Reasonable pricePlumbing pipe repair
Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repair
Essie4 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing pipe repair
Gloria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $800–900Not surePlumbing leak detectionPlumbing pipe repair
Steve6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable pricePlumbing pipe repairToilet installationFaucet installation

Price

$542-2% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 4%Reasonable 72%Overpriced 8%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair11$227–$585
Plumbing pipe repair9$295–$755
Water heater installation8$1.2k–$2.5k
Faucet repair6$228–$858
Plumbing leak repair5$209–$680
Water heater repair4$402–$591
Drain cleaning4$276–$493
Plumbing leak detection4$172–$888

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