Mr. Rooter Plumbing of Hampden & Hampshire Counties logo
Mr. Rooter Plumbing of Hampden & Hampshire Counties
Chicopee, MA · 4.7★ (753)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22
RankPosition by Experts Score among all companies we track in this category.#86
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$656
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.3.1%

Mr. Rooter Plumbing of Hampden & Hampshire Counties for drain cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 63 Google reviews tagged “Drain cleaning” · showing 20

★★★★★ Jim · a month ago

Edwin did a fantastic and difficult job and never gave up until he accomplished the task Pipes having roots growing inside They truly are the roots of all evil

Paid $600–800Reasonable priceDrain cleaning
★★★★★ SHELLEY · a month ago

Omar was very friendly, knowledgeable and efficient

Paid $400–600OverpricedDrain cleaning
★★★★★ Tina · 2 months ago

The tech that came out was awesome. He was very polite and professional. He fixed the issue. I would recommend the tech that drove truck #5. I’m sorry I don’t remember his name. I have never been good with names.

Drain cleaning
★★★★★ Susan · 7 months ago

Best company ever! Omar did a great job and was very personable and professional. He cared about my family and what we were going through. It was the main drain from the house that clogged, and a horrible mess.

Paid $500–600Reasonable priceDrain cleaning
★★★★★ Christine · 8 months ago

Edwin was very knowledgeable and professional. He had a great personality and worked very hard to fix my clogging issue, but it seems it was out in the street. I am on town water sewer, so I will be talking with them. Thank you. I would highly recommend Edwin, and Mr. Rooter!

Paid $300–400Reasonable priceDrain cleaning
★★★★★ LISA · Edited 9 months ago

The plumber was so very nice and got the issue fix with no problems. Cleaned up after can't even tell they where here. Will definitely use them again.

Paid $700–800Great priceDrain cleaning
★★★★★ Ernest · 9 months ago

Excellent job, appreciate the quick response

Paid $300–400Reasonable priceDrain cleaningSewer repair
★★★★★ Rob · 9 months ago

Despite the circumstances of a sewer main being clogged on New Year’s Eve, it was a great experience with Mr Rooter. Nick was great, very transparent about pricing and services. Did the job to my satisfaction, even if he did give me news that I did not want to hear. Extremely thorough job. Sent pictures and videos…

Paid $1,000+Reasonable priceDrain cleaning
★★★ Sara · 10 months ago

Gets the job done, but pretty expensive and ruined some of our stuff under the sink because they didn’t remove anything before beginning to work on the pipes.

Paid $400–500OverpricedDrain cleaning
★★★★★ Richard · 10 months ago

great job done, arrived on time, good communication before coming, took and gave us photoes of the problem, fixed everything and charged a reasonable price for work done.

Drain cleaning
★★★★★ Adam · 10 months ago

Excellent and professional. I called for an emergency service at 5:38 PM on Sunday. Nick showed up within an hour. They communicated quickly and effectively. Nick was great. He gave me a quick analysis of his concerns and fixed our immediate issue. Highly recommend.

Paid $500–600Great priceDrain cleaningSewer repair
★★★★★ Mark · 10 months ago

I had all backup pipes and the arrived early and did a excellent job at a fair price. Kudos to Edwin

Paid $200–300Reasonable priceDrain cleaningSewer repair
★★★★★ Donald · 10 months ago

We had a clogged kitchen sink. Edwin was our service rep. The price to do the job was a little prohibitive, but as it turned out the job was very troublesome, but he kept at it adding bigger equipment. Finally after a couple of hours he managed to unclog the drain. He said it was the most troublesome job he’s ever…

Paid $500–600OverpricedDrain cleaning
★★★★★ Merle · 11 months ago

Very helpful. Thanks for the quick service

Paid $500–600Reasonable priceDrain cleaning
★★★★★ reggie · 11 months ago

Jaden was very knowledgeable and friendly plus he answered all questions I had

Paid $400–500Not sureDrain cleaning
★★★★★ Joseph · a year ago

On time and reasonably priced.

Paid $400–500Reasonable priceDrain cleaning
★★★★★ Cole · a year ago

Had a very bad clog, called Mr rooter, came right out to help. Took them a little while, but they stuck with it and solved the problem. Couldn't be happier.

Paid $400–500Great priceDrain cleaning
★★★★★ Chianta · a year ago

Omar and his coworker were great. They assessed my situation, were extremely efficient and fairly priced for an emergency.

Paid $1,000+Reasonable priceDrain cleaningPlumbing leak detection
★★★★ Michael · a year ago

The service was good, but they are a little pricey.

Paid $500–600Drain cleaning
★★★★★ Judy · a year ago

No complaints here! Jayden was on time, very polite, explained what he was doing, and got the job done. Yes I would definitely recommend this company.

Paid $400–500Reasonable priceDrain cleaning

Show more drain cleaning reviews (43 more) →

Why it scores 22How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction5
Reliability24
Craft & service50
Value4
Momentum14
Track record72
Accountability5

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