PLUMBERS · CHICOPEE, MA
Mr. Rooter Plumbing of Hampden & Hampshire Counties logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCORE

Mr. Rooter Plumbing of Hampden & Hampshire Counties

Better than 4% of plumbers · #86 of 90

4.7★753 Google reviewsGoogle star rating as shown on Google Maps.
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
38%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Mr. Rooter Plumbing of Hampden & Hampshire Counties for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 70

All 23 Google reviews tagged “Plumbing leak repair” · showing 20

★★★★★ Hillary · a year ago

I got a call back same day and an appointment for the following morning! The plumber was such a kind person, very considerate, and did fabulous and efficient work. The whole experience made my day!

Not sureDrain cleaningPlumbing leak repair
★★★★★ walter · a year ago

The plumber name Omar same to replace a section of leaking copper tubing. He was very personable, explained what needed to be done, AND efficiently replaced the tubing and included valve. I would highly recommend this service!

Reasonable pricePlumbing pipe repairPlumbing leak repair
★★★★★ Matthew · 3 years ago

Quick to respond, arrived when he said he would and explained everything as he worked. When he couldn’t fix it, he got the right people on the way to fix it the following morning. Highly recommend them.

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Julia · 3 years ago

My experience with Mr. Rooter was extremely positive. Glen, the plumber thay helped me with my plumbing issue was professional , polite and punctual.

Plumbing leak detectionFaucet installationPlumbing leak repair
★★★★★ Saritha · 3 years ago

I thought they were really good about coming right away same day as we called and fixed the issue even though I thought they were a bit pricey. Would recommend them for their punctuality and service.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Karen · 3 years ago

Thanks to Alessandro & The Mr. Rooter team for taking on a difficult job, finding the right solution, And leaving a happy Customer.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★★★ H · 3 years ago

This was my first time using the company. I called for an estimate of a leaking pipe and they were able to come that same day. Received a good estimate with options that fit my budget timeframe with pros/cons of each estimate. They came out the following week and showed up on time, finished the job ahead of time,…

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Neil · 3 years ago

Good communication throughput process, prompt, professional, knowledgeable and friendly!

Plumbing leak repairFaucet repairPlumbing pipe repair
★★★★★ Kathleen · 3 years ago

Very timely response. Excellent rep and work done. Especially for a small job

Plumbing leak repairFaucet repair+ Responsiveness+ Professionalism
★★★★★ Anne · 3 years ago

He came very quickly. Worked very hard and got problem fixed for the time being, and was very helpful in informing me what my options are for the future. I appreciated his help very much.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura · 3 years ago

Dan was very knowledgeable and professional. Will call in the future with any plumbing needs!

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Erin · 3 years ago

Steve was absolutely the best plumber I've come across in a loooooong time! Fairly priced, beautiful work and honest about what I needed and didn't try to take advantage of rip me off like I've experienced in the past. Thank you Steve from Mr. Rooter, I'm so grateful and very appreciative of you and your hard work,…

Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Charlene · 3 years ago

The technician was both respectful and professional; he was also gracious and diligent in completing the job when dealt a difficult task.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★ Mark · 3 years ago

Great for emergencies. They got the job done! Extremely expensive so if you can hold off for an appointment with a plumber I highly suggest you do that.

Plumbing leak repair
★★★★★ Ryan · 3 years ago

We had an emergency issue and Mr Rooter was the third plumber I called randomly after being brushed off by two companies that claim to offer emergency services and then said they couldn’t respond for a week. From the first moments of speaking with dispatch at Mr Rooter, things were superb. Dispatch was responsive,…

Toilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Niko · 4 years ago

Great service. Showed up very quickly and fixed all my problems with quality products and very careful attention to detail. Highly recommend.

Faucet installationGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Nicole · 4 years ago

Fast and knowledgeable!

Plumbing leak repair
★★★★★ Brian · 4 years ago

Very professional. Explained everything that needed to be done and then did it. Would call again and recommend to anyone in need of plumbing repairs

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Kelly · 3 years ago

Rating only, no written review.

Plumbing leak repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Rodney · 3 years ago

Rating only, no written review.

Plumbing leak repair+ Punctuality+ Quality+ Professionalism

Show more plumbing leak repair reviews (3 more) →

vs category

Blue = Mr., grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.71★ (34 reviews)2024-Q2: 4.88★ (40 reviews)2024-Q3: 4.89★ (53 reviews)2024-Q4: 4.91★ (33 reviews)2025-Q1: 4.85★ (41 reviews)2025-Q2: 4.86★ (35 reviews)2025-Q3: 4.96★ (48 reviews)2025-Q4: 4.76★ (41 reviews)2026-Q1: 4.72★ (29 reviews)2026-Q2: 4.36★ (11 reviews)2026-Q3: 4.70★ (23 reviews)2026-Q4: 4.63★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$656+37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 69%Overpriced 10%Not sure 9%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%24+3.6Craft & service 20%50+10Value 10%4+0.4Momentum 8%14+1.1Track record 7%72+5Accountability 5%5+0.3Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
24
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
50
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
4
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
14
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
72
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+138 / −4
Professionalism
+185 / −4
Responsiveness
+169 / −1
Punctuality
+155 / −2
Value
+89 / −9

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