PLUMBERS · CHICOPEE, MA
22SCORE

Mr. Rooter Plumbing of Hampden & Hampshire Counties

Better than 4% of plumbers · #86 of 90

4.7★753 Google reviews
4.65★last 12 months
3.1%1–2★ in 2 yrs (avg 2.6%)
38%complaints answered

Mr. Rooter Plumbing of Hampden & Hampshire Counties for plumbing pipe repair

Clear ✕
Jobs reviewed53
★ on this job4.92
Usually paid$800–900
Category typical$366–$1.2k
Rank for this job#63 / 83
Said fair100%
★★★★★ Tammie · 2 weeks ago

Their service is efficient, professional and fast. I hesitated at first thinking these folks would be the most expensive around, but to my delight the quotes I received were lower than other independents. PLUS, Nick went above and beyond. Service and communication was superb! I will use these folks going forward…

Great pricePlumbing pipe repairSewer repair
★★★★★ Christine · 2 months ago

The plumber explained everything he was doing, was professional but very easy to talk to. Excellent experience.

Paid $1–200Reasonable pricePlumbing leak detectionPlumbing pipe repair
★★★★★ Laura · 2 months ago

Jacob was fantastic! He arrived in under an hour after I placed an emergency call. He worked quickly to get my plumbing back up and running!

Paid $800–1,000Plumbing pipe repair
★★★★★ Jonathan · 4 months ago

Dan Karcha was excellent. He diagnosed our leaky shower and fixed it immediately. He saved the day.

Paid $600–800Reasonable pricePlumbing pipe repair
★★★★★ Carol · 8 months ago

Had a bad leak in wall coming from 3 fl apartment down to first floor. Dan from Mr Rooter showed up at schedule time 11am and after doing a little research , found source, fix it and was done by 1:30 Also very friendly and informative about repair.

Paid $800–900Great pricePlumbing leak detectionPlumbing pipe repair
★★★★★ Matt · 8 months ago

After the recent blizzard froze some valves in our house, a technician was able to come out and address the issue that afternoon. Despite most plumbing supply houses being closed, he put in the effort to call around and find an open store. The work was completed in about 2 hours (4 hours total with getting…

Paid $700–800Reasonable pricePlumbing pipe repairFaucet repair
★★★★★ sara · 9 months ago

Dan was great very polite and pleasant did a great job give him two thumbs up great experience

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repair
★★★★★ Jonathan · a year ago

Developed a small pipe leak and I called Mr. Plumber early in the morning. They had a tech at my house in a few hours, and the tech completed the job in a timely manner. The tech was really pleasant to deal with. I will use Mr. Plumber in the future when the time comes

Paid $400–500Reasonable pricePlumbing pipe repair
★★★★★ Jasmine · a year ago

One of the outside faucet started leaking and so we called to get it checked out. Turns out there was a lot of internal water damage. They got the parts and replaced the pipe and faucet. Did a wonderful job and would highly recommend.

Paid $900–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repair

vs category

Blue = Mr., grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.71★ (34 reviews)2024-Q2: 4.88★ (40 reviews)2024-Q3: 4.89★ (53 reviews)2024-Q4: 4.91★ (33 reviews)2025-Q1: 4.85★ (41 reviews)2025-Q2: 4.86★ (35 reviews)2025-Q3: 4.96★ (48 reviews)2025-Q4: 4.76★ (41 reviews)2026-Q1: 4.72★ (29 reviews)2026-Q2: 4.36★ (11 reviews)2026-Q3: 4.70★ (23 reviews)2026-Q4: 4.63★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$656+37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 69%Overpriced 10%Not sure 9%

Score factors

Satisfaction
5
Reliability
24
Craft & service
50
Value
4
Momentum
14
Track record
72
Accountability
5

Praised for

Google highlights · percentile vs peers

Quality
+138 / −4
Professionalism
+185 / −4
Responsiveness
+169 / −1
Punctuality
+155 / −2
Value
+89 / −9

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