PLUMBERS · CHICOPEE, MA
22SCORE

Mr. Rooter Plumbing of Hampden & Hampshire Counties

Better than 4% of plumbers · #86 of 90

4.7★753 Google reviews
4.65★last 12 months
3.1%1–2★ in 2 yrs (avg 2.6%)
38%complaints answered

Mr. Rooter Plumbing of Hampden & Hampshire Counties for sewer repair

Clear ✕
Jobs reviewed15
★ on this job4.93
Usually paid$500–600
Category typical$454–$2.4k
Rank for this job#42 / 63
Said fair100%
★★★★★ Tammie · 2 weeks ago

Their service is efficient, professional and fast. I hesitated at first thinking these folks would be the most expensive around, but to my delight the quotes I received were lower than other independents. PLUS, Nick went above and beyond. Service and communication was superb! I will use these folks going forward…

Great pricePlumbing pipe repairSewer repair
★★★★★ Adam · 10 months ago

Excellent and professional. I called for an emergency service at 5:38 PM on Sunday. Nick showed up within an hour. They communicated quickly and effectively. Nick was great. He gave me a quick analysis of his concerns and fixed our immediate issue. Highly recommend.

Paid $500–600Great priceDrain cleaningSewer repair
★★★★★ Mark · 10 months ago

I had all backup pipes and the arrived early and did a excellent job at a fair price. Kudos to Edwin

Paid $200–300Reasonable priceDrain cleaningSewer repair
★★★★★ Erin · 3 years ago

Steve was absolutely the best plumber I've come across in a loooooong time! Fairly priced, beautiful work and honest about what I needed and didn't try to take advantage of rip me off like I've experienced in the past. Thank you Steve from Mr. Rooter, I'm so grateful and very appreciative of you and your hard work,…

Plumbing leak repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Timothy · 4 years ago

Very professional. Alessandro, the tech, explained in detail all the work he was doing. He always kept me "in the know" what was going on. It was easy to get service. Will use again, without hesitation.

Sewer repairDrain cleaning+ Responsiveness+ Professionalism
★★★★★ Diane · 5 years ago

Very friendly on time did an excellent job replacing sewer line would highly recommend this company

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Rosalyn · 5 years ago

This company was very pleasant to work with. They re-routed an old outdated sewer pipe in our basement. The work was done on time, very efficiently and the cleanup afterwards was awesome!

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Christine · 5 years ago

Was able to book an appointment the same day. Could not be more pleased with the quality of service.

Sewer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ S · 5 years ago

Tony and the guys were professional, quick and did the work as they quoted! Tony kept in contact with me, prior to the work started, and ensured it was completed on time.

Plumbing pipe repairSewer repair

vs category

Blue = Mr., grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.71★ (34 reviews)2024-Q2: 4.88★ (40 reviews)2024-Q3: 4.89★ (53 reviews)2024-Q4: 4.91★ (33 reviews)2025-Q1: 4.85★ (41 reviews)2025-Q2: 4.86★ (35 reviews)2025-Q3: 4.96★ (48 reviews)2025-Q4: 4.76★ (41 reviews)2026-Q1: 4.72★ (29 reviews)2026-Q2: 4.36★ (11 reviews)2026-Q3: 4.70★ (23 reviews)2026-Q4: 4.63★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$656+37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 69%Overpriced 10%Not sure 9%

Score factors

Satisfaction
5
Reliability
24
Craft & service
50
Value
4
Momentum
14
Track record
72
Accountability
5

Praised for

Google highlights · percentile vs peers

Quality
+138 / −4
Professionalism
+185 / −4
Responsiveness
+169 / −1
Punctuality
+155 / −2
Value
+89 / −9

Compare with