PLUMBERS · CHICOPEE, MA
22SCORE

Mr. Rooter Plumbing of Hampden & Hampshire Counties

Better than 4% of plumbers · #86 of 90

4.7★753 Google reviews
4.65★last 12 months
3.1%1–2★ in 2 yrs (avg 2.6%)
38%complaints answered

Mr. Rooter Plumbing of Hampden & Hampshire Counties for toilet repair

Clear ✕
Jobs reviewed44
★ on this job4.86
Usually paid$300–400
Category typical$227–$618
Rank for this job#71 / 81
Said fair95%
★★★★★ Tracey · 2 months ago

Very knowledgeable and got the job done quickly and correctly. This is the third time we've used Mr. Rooter and have been very satisfied each time. We really like that they charge by the job and not by the hour.

Paid $1–200Reasonable priceToilet repair
★★★★★ Pat · 6 months ago

Omar did a wonderful job repairing the problem with my toliet He was in and out in no time at reasonable price . He was very polite and knowledgeable. A pleasure who business with

Paid $400–500Reasonable priceToilet repair
★★★★★ Carol · 7 months ago

I was given the name of Mr Rooter by Roto-Rooter. I called Mr Rooter to schedule an appointment and they had time to take care of my issue that day Young man by the name of Jacob called to tell me that he was on his way He Arrived within half hour we discussed the issue. He started to work on it immediately. Jacob…

Paid $1,000+Reasonable priceToilet repair
★★★★★ Rosa · 8 months ago

Is my second time calling Mr. Rooter, they are INCREDIBLY RESPONSIBLE, RELIABLE, ON TIME, QUICKLY WORK, RESPECTFUL, AND GREAT PRICES. Jacob work on the toilet and Garage Disposal with new pipes…CALL JACOB GREAT WORKER!!!! Thanks Jacob and Mr. Rooter

Paid $600–700Great priceToilet repairPlumbing leak detectionGarbage disposal repair
★★★★★ Craig · 8 months ago

Technician was very polite and knowledgeable. He took the time to explain the procedure and how it all works. Edwin was very professional and appreciated. Five stars

Paid $100–200Reasonable priceToilet repair
★★★★★ Jennifer · 9 months ago

Nick was amazing. Very professional from beginning to end and went above and beyond to accommodate the needs of my renters.

Paid $600–700Reasonable priceToilet repair
★★★★★ scott · 10 months ago

They were super nice very polite and came to fix my toilet in a couple hours after calling.

Paid $300–400Toilet repair
★ Kazuaki · 11 months ago

Overcharged and poor-quality work I had a very disappointing experience with Mr. Rooter. They charged $1,100 to replace the ball taps on two toilet tanks, and the technician finished in about two hours. He did not clearly explain the breakdown of labor and parts before starting the work—only the total price. After…

Paid $1,000+OverpricedToilet repair
★★★★★ Toni · Edited a year ago

Omar was very helpful and knowledgeable. It was an easy fix and he was very thorough.

Paid $300–400Reasonable priceToilet repair

vs category

Blue = Mr., grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.71★ (34 reviews)2024-Q2: 4.88★ (40 reviews)2024-Q3: 4.89★ (53 reviews)2024-Q4: 4.91★ (33 reviews)2025-Q1: 4.85★ (41 reviews)2025-Q2: 4.86★ (35 reviews)2025-Q3: 4.96★ (48 reviews)2025-Q4: 4.76★ (41 reviews)2026-Q1: 4.72★ (29 reviews)2026-Q2: 4.36★ (11 reviews)2026-Q3: 4.70★ (23 reviews)2026-Q4: 4.63★ (8 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$656+37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 69%Overpriced 10%Not sure 9%

Score factors

Satisfaction
5
Reliability
24
Craft & service
50
Value
4
Momentum
14
Track record
72
Accountability
5

Praised for

Google highlights · percentile vs peers

Quality
+138 / −4
Professionalism
+185 / −4
Responsiveness
+169 / −1
Punctuality
+155 / −2
Value
+89 / −9

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