Is Mr. Rooter Plumbing of Hampden & Hampshire Counties any good?
Our verdict: mixed — #86 of 90 plumbers, better than 4%. Customers single out its track record and craft & service; value is where it trails.
Track record — better than 72% of peers
Satisfaction — 5th percentile
Accountability — 5th percentile
Value — 4th percentile
Price $$$: 37% above typical
Mr. Rooter Plumbing of Hampden & Hampshire Counties for plumbing pipe repair
Clear ✕53 customers reviewed a plumbing pipe repair job here and rated it 4.92★. Most paid $800–900 (category typical: $366–$1.2k). For this job it ranks #63 of 83 plumbers we track.
All 53 Google reviews tagged “Plumbing pipe repair” · showing 40
TammieLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★Their service is efficient, professional and fast. I hesitated at first thinking these folks would be the most expensive around, but to my delight the quotes I received were lower than other independents. PLUS, Nick went above and beyond. Service and communication was superb! I will use these folks going forward every time!
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★The plumber explained everything he was doing, was professional but very easy to talk to. Excellent experience.
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Showed up in a pinch and did an excellent job.
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Jacob was fantastic! He arrived in under an hour after I placed an emergency call. He worked quickly to get my plumbing back up and running!
JonathanLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★Dan Karcha was excellent. He diagnosed our leaky shower and fixed it immediately. He saved the day.
habsfan12369 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★called and three hours later they were here.
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Had a bad leak in wall coming from 3 fl apartment down to first floor. Dan from Mr Rooter showed up at schedule time 11am and after doing a little research , found source, fix it and was done by 1:30 Also very friendly and informative about repair.
Matt8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★After the recent blizzard froze some valves in our house, a technician was able to come out and address the issue that afternoon. Despite most plumbing supply houses being closed, he put in the effort to call around and find an open store. The work was completed in about 2 hours (4 hours total with getting…
sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★Dan was great very polite and pleasant did a great job give him two thumbs up great experience
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Developed a small pipe leak and I called Mr. Plumber early in the morning. They had a tech at my house in a few hours, and the tech completed the job in a timely manner. The tech was really pleasant to deal with. I will use Mr. Plumber in the future when the time comes
Jasmine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★One of the outside faucet started leaking and so we called to get it checked out. Turns out there was a lot of internal water damage. They got the parts and replaced the pipe and faucet. Did a wonderful job and would highly recommend.
walter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★The plumber name Omar same to replace a section of leaking copper tubing. He was very personable, explained what needed to be done, AND efficiently replaced the tubing and included valve. I would highly recommend this service!
Linnea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★Very professional , Nick was excellent to deal with and talk to.
Edna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★Great company
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Friendly and took the time to explain all my options and reasons why my plumbing was so clogged. Gave me advice on how to help keep my pipes clean for future. Thank you!
Vinsanityg13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Fast friendly service
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Quick to respond, arrived when he said he would and explained everything as he worked. When he couldn’t fix it, he got the right people on the way to fix it the following morning. Highly recommend them.
Julia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★My experience with Mr. Rooter was extremely positive. Glen, the plumber thay helped me with my plumbing issue was professional , polite and punctual.
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Thanks to Alessandro & The Mr. Rooter team for taking on a difficult job, finding the right solution, And leaving a happy Customer.
H3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★This was my first time using the company. I called for an estimate of a leaking pipe and they were able to come that same day. Received a good estimate with options that fit my budget timeframe with pros/cons of each estimate. They came out the following week and showed up on time, finished the job ahead of time,…
Neil6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Good communication throughput process, prompt, professional, knowledgeable and friendly!
CamiloLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Dan from Mr.Rooter was a pleasure to deal with! he is very honest, professional and efficient! We will definitely continue with him going forward! Thanks again
PatriciaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Called 5 plumbers for emergency only one to reply Very nice guy knowledgeable and quick
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Dan was very knowledgeable and professional. Will call in the future with any plumbing needs!
Erin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Steve was absolutely the best plumber I've come across in a loooooong time! Fairly priced, beautiful work and honest about what I needed and didn't try to take advantage of rip me off like I've experienced in the past. Thank you Steve from Mr. Rooter, I'm so grateful and very appreciative of you and your hard work,…
Niko1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Great service. Showed up very quickly and fixed all my problems with quality products and very careful attention to detail. Highly recommend.
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Very professional. Explained everything that needed to be done and then did it. Would call again and recommend to anyone in need of plumbing repairs
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★They were able to come out within two days of calling. The plumber was extremely nice and professional. He listened to what the issue was and fixed it in a timely manner.
Cathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Plumber was knowledgeable, respectful and very courteous. He explained everything and showed us what was wrong. He worked quickly and cleaned up after himself. I woul definitely recommend Mr. Rooter
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Tony and the guys were professional, quick and did the work as they quoted! Tony kept in contact with me, prior to the work started, and ensured it was completed on time.
DockLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Glenn is the best!!!
Greg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Great service! Had them install gas line for stove and they came back two more times because there was a problem with the stove no charge. They noticed a problem with the water heater and repaired at a great value extended the life of water heater. Called them back for estimate on replacing antifreeze in heating…
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Very professional and knowledgeable! Tim explained the leaking pipe and replacement in basement. He worked fast and got the job done keeping the cost down. I know if I had hired another plumber it would of cost me more . I am very happy I made the right decision. It’s worth the wait....your problem is solved.
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Rating only, no written review.
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Rating only, no written review.
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Rating only, no written review.
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Rating only, no written review.
Raphael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Rating only, no written review.
Jasmin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Rating only, no written review.
Matthew4 years ago★★★★★Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Mr. Rooter Plumbing of Hampden & Hampshire Counties
Is Mr. Rooter Plumbing of Hampden & Hampshire Counties good?
Yes by most measures: 4.7★ from 753 Google reviews and an Experts Score of 22/100 (grade D), #86 of 90 plumbers we track. 3.1% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Mr. Rooter Plumbing of Hampden & Hampshire Counties charge?
Customers reported a typical bill of $656 (middle half $417–$1.2k), 37% above the plumbers median of $480.
What do customers hire Mr. Rooter Plumbing of Hampden & Hampshire Counties for?
Mostly water heater installation (73), drain cleaning (63), plumbing pipe repair (53), toilet repair (43).
Does the owner respond to complaints?
The owner replied to 38% of 1–3★ reviews (category: 82%).
