Plumbers · Chicopee, MA

Is Mr. Rooter Plumbing of Hampden & Hampshire Counties any good?

Our verdict: mixed — #86 of 90 plumbers, better than 4%. Customers single out its track record and craft & service; value is where it trails.

👍 Strengths

Track record — better than 72% of peers

👎 Watch-outs

Satisfaction — 5th percentile

Accountability — 5th percentile

Value — 4th percentile

Price $$$: 37% above typical

Mr. Rooter Plumbing of Hampden & Hampshire Counties for water heater installation

Clear ✕

73 customers reviewed a water heater installation job here and rated it 4.70★. Most paid $1,000+ (category typical: $1.2k–$2.4k). For this job it ranks #79 of 81 plumbers we track.

All 73 Google reviews tagged “Water heater installation” · showing 20

★★★ Belle · a day ago

The technician that came to replace my water heater was very professional and completed the job. The only thing that I disliked was that I received a text at 9:05AM saying that the technician was on his way so I’m like great. I’m sitting and waiting and sitting and waiting. Then at around 11:30AM I get a text from…

Paid $1,800–2,000OverpricedWater heater installation
★★★★★ Larry · Edited a week ago

Quick appointment. Very professional and knowledgeable.

Paid $1,000+Reasonable priceWater heater installation
★★★★★ gloria · 2 weeks ago

Jacob was on time and very professional I will definitely recommend him. And will answer your questions as you asked him

Paid $1,000–1,200Reasonable priceWater heater installation
★★★★★ Keith · 2 weeks ago

The tech was outstanding. He cleaned up like he wasn’t even there. I would highly recommend him to anyone.

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Jim · 3 weeks ago

The Gentleman that came out was very friendly. He was very respectful for my property and did a great job with putting in a new hot water heater. He worked by himself and did an amazing job installing and hauling the old one away

Paid $2,000+Reasonable priceWater heater installation
★★ Emanuel · 3 weeks ago

I used these guys once and only once to fix the plumbing of a house I bought near Forest park. I bought a waterheater and this company still proceeded to submit to my mortgage company a cost of $5700 for essentially; switching out the waterheater, stopping 2 leaks and unclogging 2 drain...connecting a washing…

Paid $2,000+OverpricedWater heater installation
★★★★★ Kellie · a month ago

I called at 6:30 at night one evening, Needing a plumber to replace my water heater. And I was able to get an appointment the next day between 12:00pm and 3:00pm. That was fast service! The plumber that came out was very friendly and his work was very professional. I will call them again!

Water heater installation
★★★★★ Mason · a month ago

Quick, fair, transparent, professional, thorough, up-front, informative. Two thumbs up.

Paid $800–1,000Reasonable priceWater heater installation
★★★★★ Diane · a month ago

I couldn’t be more satisfied with Mr.Rooter! Very fair price in comparison, believe me, I shopped around! They were extremely timely and efficient. Very polite as well. Would recommend highly especially considering that I’m on a fixed income

Great priceWater heater installation
★★★★★ Kyng · a month ago

Excellent service, I am very pleased with the work done. I had the pleasure of having Jacob do the water heater installation. He is very respectful and very knowledgeable about his job, he made sure everything was up to date compliance wise, saving me from failing inspection. Jacob answered all my questions…

Paid $1,000–1,200Great priceWater heater installation
★★★★★ Doug · 3 months ago

Installation went well quick for the plumbing waiting for electrician.

Paid $1,800–2,000Reasonable priceWater heater installation
★★★★★ John · 5 months ago

Showed up on time and got the job done right.

Reasonable priceWater heater installation
★★★★★ Cherri · 5 months ago

I had a great experience. The guy was very nice & did a great job.

Paid $700–800Reasonable priceWater heater installation
★★★★★ Henry · 6 months ago

Excellent service, flexible, and professional I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they…

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Karen · 6 months ago

Immediate response to my Angi inquiry and only a few hours from quote to installation of my new tank and removal of the old.

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Badri · 8 months ago

Excellent service, very professional team, a special thanks to Josh. Highly recommend, and thank you to Michelle at home depot for the referral.

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Ann · 8 months ago

Came by to see what the problem was, explained what would happen, and then returned to complete the installation of the water heater. Quick, professional, thorough.

Paid $1,000+Reasonable priceWater heater installation
★★★★★ Grammola58 · Edited 8 months ago

I had excellent service from truck# 12 Dan in October when my water heater broke. Today Edwin came and again excellent service for my kitchen faucet.

Reasonable priceWater heater installationFaucet repair
★★★★★ Bill · 9 months ago

Excellent communication and actual cost was within 15% of a standard estimate. The service rep was knowledgeable and very considerate. Would recommend Mr. Rooter Plumbing from Holyoke, MA.

Paid $700–800Reasonable priceWater heater installation
★★★★★ Brian · 9 months ago

Omar came over on his day off, and on a Holiday to look at the issue, and then immediately lined up Dan to come the next day to fix our busted water tank. Dan was here early, wasted no time and replaced the water tank fast! I would recommend this team any day of the week!

Paid $1,000+Reasonable priceWater heater installation

Show more water heater installation reviews (53 more) →

Price

$$$$
$656+37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Questions about Mr. Rooter Plumbing of Hampden & Hampshire Counties

Is Mr. Rooter Plumbing of Hampden & Hampshire Counties good?

Yes by most measures: 4.7★ from 753 Google reviews and an Experts Score of 22/100 (grade D), #86 of 90 plumbers we track. 3.1% of reviews in the last two years were 1–2★ (category average 2.6%).

How much does Mr. Rooter Plumbing of Hampden & Hampshire Counties charge?

Customers reported a typical bill of $656 (middle half $417–$1.2k), 37% above the plumbers median of $480.

What do customers hire Mr. Rooter Plumbing of Hampden & Hampshire Counties for?

Mostly water heater installation (73), drain cleaning (63), plumbing pipe repair (53), toilet repair (43).

Does the owner respond to complaints?

The owner replied to 38% of 1–3★ reviews (category: 82%).

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