Is Mr. Rooter Plumbing of Hampden & Hampshire Counties any good?
Our verdict: mixed — #86 of 90 plumbers, better than 4%. Customers single out its track record and craft & service; value is where it trails.
Track record — better than 72% of peers
Satisfaction — 5th percentile
Accountability — 5th percentile
Value — 4th percentile
Price $$$: 37% above typical
Mr. Rooter Plumbing of Hampden & Hampshire Counties for water heater installation
Clear ✕73 customers reviewed a water heater installation job here and rated it 4.70★. Most paid $1,000+ (category typical: $1.2k–$2.4k). For this job it ranks #79 of 81 plumbers we track.
All 73 Google reviews tagged “Water heater installation” · showing 60
The technician that came to replace my water heater was very professional and completed the job. The only thing that I disliked was that I received a text at 9:05AM saying that the technician was on his way so I’m like great. I’m sitting and waiting and sitting and waiting. Then at around 11:30AM I get a text from…
Quick appointment. Very professional and knowledgeable.
Jacob was on time and very professional I will definitely recommend him. And will answer your questions as you asked him
The tech was outstanding. He cleaned up like he wasn’t even there. I would highly recommend him to anyone.
The Gentleman that came out was very friendly. He was very respectful for my property and did a great job with putting in a new hot water heater. He worked by himself and did an amazing job installing and hauling the old one away
I used these guys once and only once to fix the plumbing of a house I bought near Forest park. I bought a waterheater and this company still proceeded to submit to my mortgage company a cost of $5700 for essentially; switching out the waterheater, stopping 2 leaks and unclogging 2 drain...connecting a washing…
I called at 6:30 at night one evening, Needing a plumber to replace my water heater. And I was able to get an appointment the next day between 12:00pm and 3:00pm. That was fast service! The plumber that came out was very friendly and his work was very professional. I will call them again!
Quick, fair, transparent, professional, thorough, up-front, informative. Two thumbs up.
I couldn’t be more satisfied with Mr.Rooter! Very fair price in comparison, believe me, I shopped around! They were extremely timely and efficient. Very polite as well. Would recommend highly especially considering that I’m on a fixed income
Excellent service, I am very pleased with the work done. I had the pleasure of having Jacob do the water heater installation. He is very respectful and very knowledgeable about his job, he made sure everything was up to date compliance wise, saving me from failing inspection. Jacob answered all my questions…
Installation went well quick for the plumbing waiting for electrician.
Showed up on time and got the job done right.
I had a great experience. The guy was very nice & did a great job.
Excellent service, flexible, and professional I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they…
Immediate response to my Angi inquiry and only a few hours from quote to installation of my new tank and removal of the old.
Excellent service, very professional team, a special thanks to Josh. Highly recommend, and thank you to Michelle at home depot for the referral.
Came by to see what the problem was, explained what would happen, and then returned to complete the installation of the water heater. Quick, professional, thorough.
I had excellent service from truck# 12 Dan in October when my water heater broke. Today Edwin came and again excellent service for my kitchen faucet.
Excellent communication and actual cost was within 15% of a standard estimate. The service rep was knowledgeable and very considerate. Would recommend Mr. Rooter Plumbing from Holyoke, MA.
Omar came over on his day off, and on a Holiday to look at the issue, and then immediately lined up Dan to come the next day to fix our busted water tank. Dan was here early, wasted no time and replaced the water tank fast! I would recommend this team any day of the week!
Excellent work overall, very helpful and went above and beyond putting in our new water heater very respectful, believe he is a great asset to your company have used your service before and have recommended your company to friends and family i would gove him a 10 excellent
Showed up on time, reasonably priced, no surprises, friendly. I would definitely recommend them to friends and family
The person was great but the installation too a long time and wished it was an early appt.
Our experience during the consultation, removal, and installation of our water heater was an absolute pleasure and should be the gold standard of customer service and quality. The gentleman who was at the sale and installation, Dan Karcha from Mr. Rooter Plumbing of Hampden and Hampshire Counties, was legendary! His…
What a professional company, excellent customer service, along with very knowledgeable and intelligent plumbers. Should I have future plumbing issues, I know who to call.
I have always had a great experience with this company. I have used them for over 13 years and they never disappoint. It is good to have a trustworthy service company for my home.
Excellent experience
DAVE behaved professionally and courteously. The job required more extensive work than the quote, but the charged PRICE increased only a small amount. The quality of the work is excellent..
Dan was really quick on the install and was very courteous and kind the install price was a very fair price I think
The service and price was awesome highly recommended 👍
Great to deal with!
Mr Rooter tech told me my HWH was broken and sold me a new one without checking that the gas was on in the house. It was not. This at a cost of 1680$. This is unacceptable and I expect a call with a proposal for remedy.
Service provider was knowledgeable and friendly.
Truck number 10 from Holyoke came to my house to replace a broken water heater. During the process of replacing that water heater the plumber broke a water pipe and I was charged double the original quote to fix something that he had broken. This place is one giant scam and the people who run it treat their…
Very professional and experienced!!!
I was very pleased with their service from start to finish my service man did what he came to do cleaned up ect. handled a problem we had with the heater all i had to do was enjoy my hot water
New water heater
Obviously when you need a plumber it's never good. Staff at Mr. Rooter put up with my numerous calls with patience. I thought them to be very professional. Only thing that would have been helpful was some guidance on purchasing the new water heater. As a 61 yo female I didn't know they came in different sizes (as…
The new year started with my water heater breaking down on Saturday 1/1. I called Mr. Rooter the same day and immediately I was given an appointment for 1/3. The communication has been extremely stellar. After I was feeling overwhelmed, Alessandro the repairman was extremely professional and had such a calm…
Great people with a great company
This is not the first time that Mr. Rooter has come to the rescue in our house. Always outstanding service. Highly recommend!
Very pleased with Mr Rooter. Tech and helper were very efficient, pleasant, and knowledgeable. From the day I purchased new gas water heater(on a monday) it was very quick when was installed (Wednesday) which took about 2.5- 2 hours. Would highly recommend and use Mr Rooter in the future. 🙂
Great service installer was very friendly
Jim B. did both the estimate and install and he was fantastic. He was very insightful and answered all of the questions that we had.
They were very prompt, I received text messages every part of the way, confirming the appointment...then also letting me know when James was on his way. I had to work so my mother in law was home. She said James was very nice, informative and god the job done well. Thank you so much for the fast service preventing a…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Mr. Rooter Plumbing of Hampden & Hampshire Counties
Is Mr. Rooter Plumbing of Hampden & Hampshire Counties good?
Yes by most measures: 4.7★ from 753 Google reviews and an Experts Score of 22/100 (grade D), #86 of 90 plumbers we track. 3.1% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Mr. Rooter Plumbing of Hampden & Hampshire Counties charge?
Customers reported a typical bill of $656 (middle half $417–$1.2k), 37% above the plumbers median of $480.
What do customers hire Mr. Rooter Plumbing of Hampden & Hampshire Counties for?
Mostly water heater installation (73), drain cleaning (63), plumbing pipe repair (53), toilet repair (43).
Does the owner respond to complaints?
The owner replied to 38% of 1–3★ reviews (category: 82%).
