iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%98+13.9Replies to reviews 7%97+6.9Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★648 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$322typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, professionalism, and clear communication of the technicians, noting that staff often explain the scope of work and provide upfront pricing. Services range from drain clearing to complex pipe repairs, with many reviewers praising the team's ability to resolve issues efficiently and respectfully. However, some low-star reviews criticize inaccurate arrival time estimates, perceived price gouging on simple jobs, and instances where technicians left without properly communicating the outcome or completing the work.
Google rating: 4.9 out of 5 from 648 reviews (95% five-star).
Reviews on this page: 648 Google reviews (524 with written comments, 22 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 22, 2026.
Service: Septic Tank Service serving Garden Grove, California.
Data from Google, last updated October 25, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Orange County: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Orange County: 86/100 on this factor. Category median: 87.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Orange County: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Orange County: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Orange County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Orange County: 97/100 on this factor. Category median: 72.A
97
Bar = this company · dark tick = category median.
Star ratings
648 Google reviews we collected
4.9of 5
5 stars61895%
4 stars173%
3 stars20%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 524 written reviews
98%praise
Praise1,02198%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price4839%
Reasonable6552%
Overpriced65%
Not sure54%
$322-25% vs typical septic tank services
Middle half of what 98 customers paid ($83–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27927%
Speed & response21320%
Quality & results20420%
Would recommend12112%
Communication959%
Price & value888%
Honesty & trust414%
What customers talk about
We read 524 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They worked so hard by hearts , they emphasized great professionalism and friendly service and they are all a great asset of Mr.”
“When we tried to pay a nine year loan my trustee was treated very rude by John.”
“Rooter responded quickly when we experienced a clog in our home.”
“They resolved the problem I was having with the kitchen Sink faster than I expected!”
“…er clogged in there as well so they sent out the same technician that did not fix a problem that day before and he said he tried snaking it through ou…”
“So if you’re reading this, I highly recommend reaching out to John and his team for quality work and a piece of mind.”
“I do not recommend them.”
“They were good communicators the whole way through which is very important when all this was going on!”
“He was on time, quoted a fair price and did a great job, going above and beyond.”
“They over charge and just want to make a small job into a big job to make money.”
“Everything was explained up front and the team delivered on-time.”
“This place is a scam all they want to do is make a small job into a big job my bathtub in my second bathroom is clogged up and they said they couldnt…”
People customers mention
Ismael50 reviews
Pedro34 reviews
Shane27 reviews
John22 reviews
Robinson21 reviews
Kabigting17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Rooter Plumbing of Orange County for 8 kinds of job. Pick one to see what they paid and said.
Brad3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I am waiting for the free camera inspection.
John came today and located the problem. I couldn’t be happier.
Paid $200–400Not sureDrain cleaning
Robert13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Working with the Mr Rooter company was a great choice! Daniel de Leone and Jon Rocco were prompt and professional. They resolved the problem I was having with the kitchen Sink faster than I expected!
They are the company to go with if you want excellent results.
Paid $400–600Reasonable price
Anthony1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We really appreciate Ismael’s professionalism and his willingness to include us in the steps he would take to resolve our drainage problem. We found him to be very knowledgeable and personable. I especially like the fact that he wasn’t trying to sell us a line of bullshit. It’s nice to know that there are still…
Paid $1–200Reasonable priceDrain cleaning
Sharyl8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
David Deleon was wonderful: polite, efficient and working for me! An absolutely positive experience! Thanks David!
Paid $1–200Reasonable priceToilet repair
CurtLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sam was a rock star! He fixed the broken toilet and went on beyond to locate a new part and install it. I will put your contact info on speed dial from now on. Thank you! 🙏
Paid $1–200Reasonable priceToilet repair
Mitch3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent and friendly service. Even more important, they got the job done, and for a very fair price. I'm happy!
I am waiting for the free camera inspection.
John came today and located the problem. I couldn’t be happier.
Price assessment: Not sure
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 days ago
Thanks for letting us know, Brad. We appreciate your patience as you wait for the camera inspection from Mr. Rooter Plumbing of Orange County. If you have any concerns about your appointment or timing, please connect with us through our official contact channels so we can assist further.
Charlize Amante2 reviewsiTotal number of Google reviews Charlize has written across all businesses on Google Maps, not just this one.
Friday Plumbing Service with David and Carmelo and technician supervisor Mark was Excellent. Saturday and Monday service with Miguel and Diego plus the other 2 crew members including supervisor Mark was more than Excellent. They worked so hard by hearts , they emphasized great professionalism and friendly service and they are all a great asset of Mr. Rooter Co. They're excellent service is greatly appreciated.
God Bless,
Patricia Ellis
Response from the owner · 5 days ago
Your thoughtful feedback means a lot to us, Patricia. We're thrilled you felt well cared for on each visit, and we truly appreciate you recognizing the professionalism and dedication of our team. Thank you for trusting Mr. Rooter Plumbing of Orange County. We’re grateful for your kind words and hope you know how much your appreciation motivates us.
Kelsey Agobian1 reviewiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Mr. Rooter responded quickly when we experienced a clog in our home. We really appreciated their prompt service, and John was able to quickly diagnose and resolve the issue. Excellent service from start to finish!
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 5 days ago
It means a lot to know that our prompt response and thorough approach made a difference for you. Thank you for taking the time to share your experience with Mr. Rooter Plumbing of Orange County. We're glad everything was resolved smoothly and we appreciate your feedback!
Roy Fjastad5 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
They are excellent!! All the plumbing is original in my new home and it’s cracked and some small holes they came in and were able to wrap the pipes and epoxy one pipe going to main drain. I saw everything on the camera and how it’s all like new now! It was a big job and Mark and his team worked together with the pipe wrapping team and I didn’t have to tear up the concrete slab it’s guaranteed for 15 years! They were always on time, respectful , they never forgot to use the foot coverings in the house! They were good communicators the whole way through which is very important when all this was going on! This is a great company they gave the manpower to see the job through every step of the way! Thanks you guys for your expert help when we needed most!
Lisa and Roy
Response from the owner · a week ago
Lisa and Roy, we really appreciate you taking the time to share such a detailed account of your experience. It means a lot to know that our team kept you informed throughout the project and helped resolve everything without a major disruption. Thank you for trusting Mr. Rooter Plumbing of Orange County with such an important job and for your kind words about everyone involved. We’re glad the repairs brought peace of mind and everything is running like new!
Robert Chirco13 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Working with the Mr Rooter company was a great choice! Daniel de Leone and Jon Rocco were prompt and professional. They resolved the problem I was having with the kitchen Sink faster than I expected!
They are the company to go with if you want excellent results.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 4 months ago
It means a lot to hear how pleased you were with your experience. Our team is glad we could help get everything back to normal for you and that the service met your expectations. Thank you for recommending Mr. Rooter Plumbing of Orange County!
CE Broadbent1 reviewiTotal number of Google reviews CE has written across all businesses on Google Maps, not just this one.
Mark and his team were exceptional!
We had some damaged pipe issues in our kitchen and sewer line. Mark quickly assessed our problem and put together a great team that included Isidro, Edgar, Diego, Miguel and Camelo. They started the work immediately. We were very impressed with the level of highly skilled, professional, hardworking, careful, considerate, diligent, polite and perfectionist team. They were respectful of our property, worked quickly and we were never inconvenienced by their work. We had a complicated project and Mark was there at every step of the way and extremely responsive to all our needs and questions. It was a project we dreaded and Mark made it stress free and handled it very professionally and effectively. We are so thankful for Mark and his wonderful crew!
Price assessment: Great price
Services: Plumbing pipe repair
Response from the owner · a week ago
Hearing that your complicated project went so smoothly means a lot to us. We appreciate your thoughtful feedback and the acknowledgment of how thorough, professional and responsive our team was every step of the way. Thank you for trusting Mr. Rooter Plumbing of Orange County with such an important job, and letting us know your experience was stress free from start to finish. We truly value your kind words.
Toby Slayman8 reviewsiTotal number of Google reviews Toby has written across all businesses on Google Maps, not just this one.
Mark and his team were fantastic to work with. Explained scope of work clearly and how the repair process would play out. Everything was explained up front and the team delivered on-time. Excellent customer service and a pleasure to do business with.
It is wonderful to hear your experience went so smoothly, Toby. Clear communication and on-time service make a big difference, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Mr. Rooter Plumbing of Orange County and for trusting our team with your repair. We hope to work with you again if you ever need us in the future.
Steve Montgomery1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
We had a great experience with Mr. Rooter and our technician, Rueben. He was on time, quoted a fair price and did a great job, going above and beyond. Will definitely use this company again!
Services: Drain cleaning
Response from the owner · 2 weeks ago
It's wonderful to hear your visit went so smoothly, Steve. We appreciate you sharing your experience with Mr. Rooter Plumbing of Orange County and are glad our team could provide prompt and thorough service. Thank you for your trust, and we look forward to helping you again in the future!
Anthony Amesquita1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
We really appreciate Ismael’s professionalism and his willingness to include us in the steps he would take to resolve our drainage problem. We found him to be very knowledgeable and personable. I especially like the fact that he wasn’t trying to sell us a line of bullshit. It’s nice to know that there are still people who approach customers with honesty and respect.
Good job Ismael we appreciate you.
Price assessment: Reasonable price
Price: $1–200
Services: Drain cleaning
Response from the owner · 3 weeks ago
Anthony, thank you for sharing such thoughtful feedback. We're glad you had a positive experience and that our team member provided honest and knowledgeable service throughout your drainage project. Your kind words mean a lot to Mr. Rooter Plumbing of Orange County. We truly appreciate you choosing us.
Philip Alfonso1 reviewiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Ismael Kabigting was friendly, fast, and very informative.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · a month ago
We appreciate your kind words, Philip. It is wonderful to hear that our team member made the process easy and clear for you during your visit to Mr. Rooter Plumbing of Orange County. Thank you for choosing us and taking the time to share your experience.
