iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%72+17.5Value 14%85+12Replies to reviews 7%26+1.8Craft & service penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 24 tank installationiPosition by Experts Score among all companies we track in this category. · better than 13%
4.7★★★★★978 Google reviews · 23 photos
86%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mr. Rooter Plumbing 4.7 out of 5 based on 978 reviews, with the owner responding to 24% of them. Customers frequently praise the company for prompt same-day service, professional communication, and thorough explanations of plumbing issues like water heaters and drain clogs. However, several low-star reviews criticize high pricing, arguing that costs were excessive compared to competitors and that some services failed to resolve underlying problems.
Google rating: 4.7 out of 5 from 978 reviews (86% five-star).
Reviews on this page: 979 Google reviews (641 with written comments, 16 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: October 28, 2026.
Service: Tank serving Greenville, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other tank installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyTank Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Pitt County: 75/100 on this factor. Category median: 90.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County: 72/100 on this factor. Category median: 90.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Pitt County: 84/100 on this factor. Category median: 97.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County: 85/100 on this factor. Category median: 97.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Pitt County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County: 26/100 on this factor. Category median: 48.D
26
Bar = this company · dark tick = category median.
Star ratings
979 Google reviews we collected
4.7of 5
5 stars84486%
4 stars768%
3 stars71%
2 stars51%
1 star475%
Praise vs complaints
Phrases our text analysis found in 641 written reviews
96%praise
Praise1,16996%
Complaints554%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1414%
Reasonable7071%
Overpriced66%
Not sure99%
$529-4% vs typical tank installation
Middle half of what 83 customers paid ($278–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37030%
Speed & response29024%
Quality & results21417%
Would recommend12410%
Price & value1149%
Communication877%
Honesty & trust252%
What customers talk about
We read 641 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cam was very respectful, thorough, and patient when diagnosing and explaining.”
“Can’t use them anyway because they don’t service my area, which was conveyed to me in a unnecessarily rude manner by said scheduler.”
“…one about the emergency, I called Mr Rooter and they sent a tech out within hours.…”
“Compounded with the fact that they were late and left me no other options, I feel exploited by Mr.”
“Cam did an excellent job of meeting our plumbing needs.”
“Charged me $350 to snake the pipes and did not fix the problem!”
“Highly recommend Mr Plumbing for all your plumbing needs.”
“I do not recommend this company I would definitely stay local for plumbing help.”
“I was very satisfied, would definitely use them again and price was reasonable.”
“Waste of time and aggravation from this company and they WAY overcharge compared to other local companies in the area after having this conversation w…”
“…and thorough in making sure that my problem was resolved, as well as explaining everything about what happened and how I could fix it long-term.…”
“It’s hard to find service professionals who are both knowledgeable and genuinely customer-focused, but Cam and Sam absolutely delivered.”
“I had a strong feeling they were trying to scam me when the plumber had to repeatedly call his superior.”
People customers mention
Cam14 reviews
Ryan13 reviews
Storm10 reviews
Chris9 reviews
James6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Rooter Plumbing of Pitt County for 8 kinds of job. Pick one to see what they paid and said.
RRonald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★
I called Mr Rooter for maintenance on my thankless water heater at about noon time service man responded ln about 35 min.clean and serviced unit job was completed in 1 hrs. I am very satisfied with the services I received____ will use Mr Rooter every year for service on my thankless water heater and any other plumbing problems Thank you Mr Rooter
Paid $200–400Not sureService not listed
WWilliam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very very happy with the technician Cam Craig, he was real professional, did excellent work, made extra effort to make us feel pleased and comfortable with the whole process. New outdoor tankless water heater working great and old attic tank removal went well. Highly recommend Mr. Rooter.
LLarry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I would like to thank Ryan for taking care of the clogged drain issue. He was very professional,kind, and knowledgeable of his craft. I would definitely refer Mr.Rooter Plumbing to anyone that has plumbing issues.
Paid $200–400Reasonable priceDrain cleaning
BBeckyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I decided to go with the slightly more expensive option over another Nationwide competitor, turns out the cheaper guy quoted me only part of what I was going to need. Cam was so attentive and thorough in making sure that my problem was resolved, as well as explaining everything about what happened and how I could…
Paid $800–1,000Reasonable priceDrain cleaning
LLarry9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
The Technician, Cam, was very friendly. He answered all my questions and explained what he was going to do for me and what my cost would be.
Paid $200–400Reasonable priceService not listed+ Professionalism
DDianne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The pro, Cam, was very friendly, professional, really knew what he was doing, and I would be glad to have his service again! He repaired my problem in a timely manner, cleaned up n acted like a real professional! I was very pleased with Mr. Rooter in general, from Miranda who scheduled the appt. and i think her…
I called Mr Rooter for maintenance on my thankless water heater at about noon time service man responded ln about 35 min.clean and serviced unit job was completed in 1 hrs. I am very satisfied with the services I received____ will use Mr Rooter every year for service on my thankless water heater and any other plumbing problems Thank you Mr Rooter
Price assessment: Not sure
Price: $200–400
Services: Service not listed
Services: Service not listed
C
christie L7 reviewsiTotal number of Google reviews christie has written across all businesses on Google Maps, not just this one.
They are always very responsive to my calls. They handle the majority of my commercial accounts from simple water lines to sewer lines. I have never had an issue with something they have fixed. This photo shows grease from a tenants sewer line that was causing back up they fixed this issue promptly. DON'T PUT GREASE DOWN THE DRAINS.
Services: Plumbing pipe repair, Sewer repair
M
M Shakur4 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Very very happy with the technician Cam Craig, he was real professional, did excellent work, made extra effort to make us feel pleased and comfortable with the whole process. New outdoor tankless water heater working great and old attic tank removal went well. Highly recommend Mr. Rooter.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
L
Larry Green2 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
I would like to thank Ryan for taking care of the clogged drain issue. He was very professional,kind, and knowledgeable of his craft. I would definitely refer Mr.Rooter Plumbing to anyone that has plumbing issues.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
B
Becky BlightLocal Guide · 15 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
I decided to go with the slightly more expensive option over another Nationwide competitor, turns out the cheaper guy quoted me only part of what I was going to need. Cam was so attentive and thorough in making sure that my problem was resolved, as well as explaining everything about what happened and how I could fix it long-term. I'm definitely going to be calling Mr Rooter again in the future, hopefully I don't have to ha!
Price assessment: Reasonable price
Price: $800–1,000
Services: Drain cleaning
S
Sherrie Rogerson5 reviewsiTotal number of Google reviews Sherrie has written across all businesses on Google Maps, not just this one.
