Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Pitt County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%72+17.5Value 14%85+12Replies to reviews 7%26+1.8Craft & service penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Mr. Rooter Plumbing of Pitt County

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.7★ from 978 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Pitt County is better than 75% of tank installation.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 72% of tank installation.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Pitt County is better than 84% of tank installation.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 85% of tank installation.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Pitt County is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 26% of tank installation.D
26

Reviews for your job

Customers hired Mr. Rooter Plumbing of Pitt County for 8 kinds of job.

Mr. Rooter Plumbing of Pitt County for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$400–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Garbage disposal installation”

jlnclays15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The service I received was to replace a nonfunctional garbage disposal. It was remarkably easy to make contact and to schedule a same-day appointment. The service happened exactly on time, with great efficiency, and the entire experience was extraordinary. I could not be more pleased.

Paid $400–500Reasonable priceGarbage disposal installation
Kenneth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great Service, very courteous and professional!! Cam was my plumber.

Reasonable priceGarbage disposal installation
Daron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice, courteous great crew that came to my house would recommend them to anyone

Paid $100–200Reasonable priceGarbage disposal installation
BrendaLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service and fair prices.

Toilet repairGarbage disposal installationWater heater repair+ Responsiveness+ Punctuality+ Quality
zena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dave was excellent. He pointed out the part was used and should not be installed because it is likely defective I got a new part and he successfully installed it He was honest, highly skilled, friendly and customer focused I’m satisfied and would highly recommend Mr Rooter for your PLUMBING PROJECTS

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality
Herb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was very happy with service I received.

Garbage disposal installationGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
Jessie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt, friendly, quality service at a reasonable rate. Could not be more pleased

Faucet installationGarbage disposal installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
DonLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hal and Jose were quick to respond to our call and completed the switch out of old for new garbage disposal expertly and timely. They double checked the operation of disposal and cleaned up all residue when finished.

Garbage disposal installation
NicalaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

100% recommend Mr. Rooter Plumbing. I called this morning about needing my garbage disposal looked at and they scheduled me for the following day, about an hour later they called and had an opening for today. Within 30 minutes Austin was at our house and replaced our garbage disposal. He was professional, quick,…

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality
Ricky5 years ago★★★★★

Rating only, no written review.

Garbage disposal installation
Alexander5 years ago★★★★

Rating only, no written review.

Garbage disposal installationGarbage disposal repair

Price

$529-4% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair67$227–$585
Plumbing pipe repair65$295–$755
Drain cleaning63$276–$493
Water heater installation36$1.2k–$2.5k
Plumbing leak repair35$209–$680
Plumbing leak detection34$172–$888
Outdoor plumbing system repair33$479–$1.9k
Faucet repair25$228–$858

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