Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Mr. Rooter Plumbing of Pitt County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%72+17.5Value 14%85+12Replies to reviews 7%26+1.8Craft & service penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Mr. Rooter Plumbing of Pitt County

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.7★ from 978 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Pitt County is better than 75% of tank installation.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 72% of tank installation.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Pitt County is better than 84% of tank installation.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 85% of tank installation.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Pitt County is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 26% of tank installation.D
26

Reviews for your job

Customers hired Mr. Rooter Plumbing of Pitt County for 8 kinds of job.

Mr. Rooter Plumbing of Pitt County for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$503–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Sewer repair”

christie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 hours ago★★★★

They are always very responsive to my calls. They handle the majority of my commercial accounts from simple water lines to sewer lines. I have never had an issue with something they have fixed. This photo shows grease from a tenants sewer line that was causing back up they fixed this issue promptly. DON'T PUT GREASE DOWN THE DRAINS.

Customer photo from christie's review
Plumbing pipe repairSewer repair
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top notch. Knows his craft

Paid $600–700Reasonable priceDrain cleaningSewer cleaningSewer repair
Charvella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cam did an excellent job. He was very informative and answered all my questions. I highly recommend Rooter. Thank you

Paid $600–700Reasonable priceSewer cleaningSewer repair
Victor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a bit of an emergency, called Mr Rooter and talked to Jade. She set me up a timeframe to get someone to me asap. Austin and Cam showed up even earlier! Took care of the immediate clog issue and was able to send me an estimate on the larger problem within the hour. I very much appreciated the quick response and a…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
JarmaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David did an excellent job and he was very professional!

Sewer repair+ Responsiveness+ Professionalism
Jeffrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and right to the solution of the problem. Very fast in finding the problem and fixing it. Certainly glad i called Mr. Rooter Plumbing.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Yan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The receptionist was very unprofessional the prices are unreasonable, way to high. I do not recommend this company I would definitely stay local for plumbing help.

Sewer repair− Quality− Value
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service as always- came the same day I called - it was already dark out but they kept working using flashlights until the job was complete. Highly recommend!

Outdoor plumbing system repairSewer repair+ Responsiveness+ Professionalism+ Value
anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional/competent

Sewer repair+ Responsiveness+ Quality+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceSewer repair
Laith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceSewer repair
Tee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Johnny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Sewer repair+ Professionalism+ Value
Trey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Punctuality+ Professionalism
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repair+ Quality

Price

$529-4% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair67$227–$585
Plumbing pipe repair65$295–$755
Drain cleaning63$276–$493
Water heater installation36$1.2k–$2.5k
Plumbing leak repair35$209–$680
Plumbing leak detection34$172–$888
Outdoor plumbing system repair33$479–$1.9k
Faucet repair25$228–$858

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