Experts Reviews · Company report
Mr. Rooter Plumbing of Pitt County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%72+17.5Value 14%85+12Replies to reviews 7%26+1.8Craft & service penalty84−1.6Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Mr. Rooter Plumbing of Pitt County

Greenville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.7★ from 978 Google reviews

Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of Pitt County is better than 75% of tank installation.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 72% of tank installation.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Rooter Plumbing of Pitt County is better than 84% of tank installation.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 85% of tank installation.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of Pitt County is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of Pitt County is better than 26% of tank installation.D
26

Reviews for your job

Customers hired Mr. Rooter Plumbing of Pitt County for 8 kinds of job.

Mr. Rooter Plumbing of Pitt County for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “Water heater installation” · showing 20

William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very very happy with the technician Cam Craig, he was real professional, did excellent work, made extra effort to make us feel pleased and comfortable with the whole process. New outdoor tankless water heater working great and old attic tank removal went well. Highly recommend Mr. Rooter.

Paid $2,000+Reasonable priceWater heater installation
RandyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Highly recommend Mr Plumbing for all your plumbing needs. Total professionals!

Paid $1,200–1,400Reasonable priceWater heater installationService not listed
Leigh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The technician was courteous, knowledgeable and worked quickly.

Paid $2,000+Reasonable priceWater heater installation
Timothy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This company did an excellent job and installing my water heater, Cam was very professional and courteous, and cleaned the area when he was done, I definitely recommend this company.

Paid $1,000+Reasonable priceWater heater installation
Laura12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Following an intense gym workout, I arrived at home to notice water leaking from under my utility room door. Frantically remembering the Mr. Rooter postcard on my frig door, I called. An appointment was scheduled that afternoon. The serviceman arrived, surveyed the situation, got the replacement water heater and…

Water heater installation
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a puddle near my toilet, but my problem wasn’t a leaky toilet. I called Mr. Rooter and got an appointment that day. Chris diagnosed the problem being a leak from my hot water heater. He also told me I would need a Water Restoration Services Company. This was late Friday afternoon. I was able to get one…

Paid $1,000+Reasonable priceWater heater installation
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

On a Friday morning we discovered our water heater was not working. We called several places to get help but the most common response was we can come out to give you an estimate but we don't have anyone to install till next week. We called Mr. Rooter and they were able to come out for an estimate and had installers…

Reasonable priceWater heater installation
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Call back was with in 10 minutes they were at my house with in an hour. Water heater was installed in no time. I was very satisfied, would definitely use them again and price was reasonable.

Paid $1,000+Water heater installation
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Profesional installation and attentive to detail. Austin and crew were great!

Paid $1,000+Reasonable priceWater heater installation
Rondy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Friendly and courteous service.

Paid $1,000+Reasonable priceWater heater installation
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The plumber was very helpful and professional.Thanks Mr.Rooter

Paid $200–300Reasonable priceWater heater installation
AnthonyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job on removing and replacing water heater.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technicians were very professional and answered all our questions. Installing our new water heater was a success!

Water heater installation+ Responsiveness+ Quality+ Professionalism
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Austin was very professional and did a great job. even did the job in the same day. Today Austin installed a water heater. he has previously fixed our tub faucet.

Water heater installation+ Professionalism
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly!!

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job

Water heater installation+ Quality
Nancy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the office staff scheduling the initial estimate to the gentlemen who installed my hot water heater they are polite,enthusiastic and customer oriented. They treat their customers like they would want their families to be treated.

Water heater installation
Cameron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After a 12 day fiasco with another company, Mr. Rooter had a new tankless water heater installed within 24 hours of our calling them and the price was better than we had been quoted from the other company. From the office staff to the plumbers who completed the project, they couldn't have been more helpful and professional.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
jay13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good job

Water heater installationWater heater repair+ Professionalism
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were friendly on the phone and had someone at our house an hour later on a Friday afternoon. They were able to replace our water heater the same afternoon. Very pleased with the service we received!

Water heater installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (16 more) →

Price

$529-4% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 71%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair67$227–$585
Plumbing pipe repair65$295–$755
Drain cleaning63$276–$493
Water heater installation36$1.2k–$2.5k
Plumbing leak repair35$209–$680
Plumbing leak detection34$172–$888
Outdoor plumbing system repair33$479–$1.9k
Faucet repair25$228–$858

Compare with