Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Mr. Steam Lux Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Mr. Steam Lux Carpet Cleaning

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 1,298 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Steam Lux Carpet Cleaning is better than 96% of grout cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Steam Lux Carpet Cleaning is better than 92% of grout cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Steam Lux Carpet Cleaning is better than 98% of grout cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Steam Lux Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Steam Lux Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Steam Lux Carpet Cleaning is better than 59% of grout cleaning.C
59

Reviews for your job

Customers hired Mr. Steam Lux Carpet Cleaning for 5 kinds of job.

Mr. Steam Lux Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.71
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 71 Google reviews tagged “Area rug cleaning” · showing 20

Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Joshua did an exemplary job cleaning our rugs and carpet today. He was friendly and professional and took time to ask me about any concerns or areas to pay special attention to. He asked me to double check when he was done to make sure there wasn’t anything else I needed. My house looks and smells amazing. I will definitely use Mr. Steam Lux again.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I was extremely happy with Joshua and Mr. SteamLux. He was readily available for a quickly needed appointment. His communication, timeliness, and quality of work were all impeccable. I highly recommend Joshua and Mr. SteamLux. I’m extremely happy and satisfied with their work! I will certainly use them again.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
PattiLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent job and very professional. Definitely will use again! Once again, very pleased! Aiden did a great job!

Paid $250–300Great priceArea rug cleaning
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Update- We scheduled to have our carpets cleaned again by Mr. Steam Lux. I’m happy to report that their service is still absolutely top notch and did not disappoint! Joshua did such a phenomenal job for us, was very knowledgeable, extremely courteous and professional, and just great to work with all around. This…

Great priceArea rug cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
PhilLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Did a great job and were done in an hour. Put corner protectors down, pretreated and cleaned up when done. Will use them again.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
jthurston6311 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Aiden did an excellent job and got stains out of.my light grey carpet by a very sick child ! Thank you!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MariaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Aiden left my area rugs just looking like I recently bought them. I am so impressed with the clean scent from my sectional... great job Aiden.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Lindsay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is our second time hiring Mr. Steamlux. We had Aiden come out to steam clean all of our carpets and our sectional couch, and he did a fantastic job! He was professional and thorough with his work. The carpets stains were removed and our couch is refreshed. Aiden clearly takes pride in what he does. Highly…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
WinslowLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

did a wonderful job cleaning the tiles through out our facility

General carpet cleaningArea rug cleaningService not listed
RenesLocal Guide · 166 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This was an awesome experience. Aiden Malloy was very professional and did an awesome job. Will use and recommend Mr. Steamlux every time.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Aiden Malloy, was such a nice & professional young man. He was in & out & my place looks & smells wonderful! Thank you :) -Barbara

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always very pleased with the cleaning of our carpets and the technicians are courteous and thorough. Definitely recommend.

Carpet steam cleaningGeneral carpet cleaningArea rug cleaning+ Punctuality+ Value
jprez6267 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fast and professional!! Excellent service, always arrive on time.

Area rug cleaning+ Professionalism
Cathi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Doug did an excellent job!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tammy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tremendous job on my travertine tile! On time

Area rug cleaningService not listed
P4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Aiden was on time, very professional, and responsive to our needs. We are very happy with our clean carpets and furniture. We would definitely recommend Mr. Steamlux and Aiden specifically!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and did a thorough job. Looks great and definitely recommend 👍

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Garrett was very professional and did a great job cleaning my rugs. Highly recommend this company.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
RyanLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service by Doug. I would definitely recommend.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
DianeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pleased with the process and communication. Aaron helped with the initial call, Garrett (technician) communicated well with us by text before the appointment. On time, efficient, and explained my part of the process post visit. Waiting now for the carpet to thoroughly dry. I think I can expect cleaning and…

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism

Show more area rug cleaning reviews (51 more) →

Price

$233-12% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 51%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning225$176–$365
Upholstery cleaning100$203–$421
Carpet steam cleaning95$158–$327
Pet stain & odor removal94—
Area rug cleaning71$158–$390

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