Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Muffler Man logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%3+0.2Craft & service penalty86−1.4Momentum penalty82−1.8Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Muffler Man

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #125Position by Experts Score among all companies we track in this category. of 148 tire shops · 4.7★ from 335 Google reviews

📞 Call (616) 531-1860Request a call back

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Muffler Man is better than 71% of tire shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Muffler Man is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Muffler Man is better than 86% of tire shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Muffler Man is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Muffler Man is better than 82% of tire shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Muffler Man is better than 3% of tire shops.F
3

Reviews for your job

Customers hired Muffler Man for 7 kinds of job.

Muffler Man for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 63
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Brakes”

AndrewLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This particular Muffler Man I found to be very straight forward and honest in their dealings with me. Previous to this repair I was going to a brake shop dedicated to just brakes and they raked me over the coals for an ungodly amount for just the rears. I came here for the fronts and it was a third of the cost. I…

Reasonable priceBrakes
Lindsay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

2 times we have used this location, and it’s been a great experience every time. Reasonable, quick, no BS, no frills. 4 sets of brakes and rotors for a really great price.

Great priceBrakes
RickLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a brake job done all around and it was completely finished in less than an hour and a half. I get my oil changed here too. Leo, the owner is honest and tells it like it is. He makes a decent cup of coffee as well.

Reasonable priceBrakesOil change
Ana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience at muffler man. Leo and his team are very knowledgeable and very nice.

Great priceBrakes
RodneyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Leo the owner is a great guy and he does awesome service very good place to visit so if u have a problem I am pretty sure he can solve it check him out if u ever run into a problem in the future.

Body & TrimBrakesAuto engine diagnostic
Sansa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been bringing my cars to leo since 2009. Best prices around town, great professional work. Always fast and friendly. Never take my cars anywhere else

BrakesExhaustOil change
NakishaLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people and great price. Excellent service. Fixed my car about a month and forgot to leave a review. I refer and tell anyone that need car work done to go to them. Will definitely be back for any service needed.

BrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
RodLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Could not find simple problem just spent a lot of money changing parts.

Brakes− Quality
CameronLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brought my car in to have the breaks looked at. Turns out I needed 4 new break pads and rotors... was done at an extremely fair price and I left feeling EXTREMELY confident that my vehicle was safe to drive. I will definitely be coming back here for any future work!

Brakes+ Punctuality+ Quality+ Professionalism
Cal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust44—
Oil change12—
Brakes10—
Steering & suspension repair9—
Body & Trim2—
Auto engine diagnostic2—
Electrical2—

Compare with

JTC Auto logoJTC AutoExperts Score 99Grandville · 5.00★No Time Flat logoNo Time FlatExperts Score 88Grandville · 4.89★Midwest Tire Inc logoMidwest Tire IncExperts Score 77Grandville · 4.64★