Experts Reviews · Company report
Muffler Man logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%3+0.2Craft & service penalty86−1.4Momentum penalty82−1.8Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Muffler Man

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #125Position by Experts Score among all companies we track in this category. of 148 tire shops · 4.7★ from 335 Google reviews

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Muffler Man is better than 71% of tire shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Muffler Man is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Muffler Man is better than 86% of tire shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Muffler Man is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Muffler Man is better than 82% of tire shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Muffler Man is better than 3% of tire shops.F
3

Reviews for your job

Customers hired Muffler Man for 7 kinds of job.

Muffler Man for exhaust

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Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Exhaust”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Exhaust” · showing 20

BillyLocal Guide · 144 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Got me in when they said they would for a fair price and the quality of the work looked good to me. I would recommend this place for any exhaust needs.

Reasonable priceExhaust
AngieLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend this shop enough! My appointment was at 4:00 p.m., and by 4:37 I was already back home. I went in expecting a much more expensive repair, but my flex pipe repair came to only $173.35—far less than I anticipated. Finding honest, fair pricing like that is refreshing. What really stood out, though,…

Great priceExhaust
Tommy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service, and all the positive reviews here are consistent with my experience. Leo wasn't out to upsell or price gouge me. He walked me through multiple options to repair my exhaust and let me decide what made the most sense. I grew up in an auto shop, and I can tell you that honest mechanics like this are hard to find these days. Highly recommend.

Great priceExhaust
BurkleyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

It was fast they took care of my problem on my exhaust

Reasonable priceExhaust
Louis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Honest and efficient. Quickly repaired my exhaust and had me up and running the next day. Great quality, price, and communication. Would definitely come back.

Exhaust
CaseyLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Though the person behind the desk was a very nice gentleman the tech that was about to work on my vehicle does not know common courtesy or customer service if it slapped them in his face. As soon as I mention something to the manager on site which was the gentleman behind the counter the instantly said we can just…

Not sureExhaust
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast, great service, knowledgeable and up front. Side bar, had my small children there, and the employees were so kind to all of us while we waited.

Reasonable priceExhaust
MaceLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had such a great experience at The Muffler Man in Grandville! I originally came in to get one side of my broken exhaust fixed, and later planned to come back for the other side since it was starting to break too. I was originally quoted $80 per side, which was already reasonable. When I came in for my appointment,…

Great priceExhaust
Braiden2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Got a resonator delete on my 2016 ford focus, they were very friendly and kept me updated throughout the process.

Great priceExhaust
JamesLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They are honest and do great work.

Great priceExhaust
GingerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I thought old fashioned service was dead in this town. Thank You for proving me wrong! Fantastic service! Exceeded all our expectations! You guys treated us how I treat others! Take ALL your auto repairs to these guys! Call ahead and get on their schedule! Thank You! We appreciate what you did for us!

Great priceExhaust
RobLocal Guide · 430 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great group of guys get you right. Will return when needed

Great priceExhaust
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Absolutely amazing. Had an exhaust leak in two places. Got there they fit me in. Immediately plulled the car in. Total turnaround 45 minutes. The price was about $150 less, than what another place that was not equipped to do the job, thought it might cost.

Great priceExhaust
JoshuaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great group of guys. Came in to do a muffler delete and they had me come out to the bay to explain what I was expecting, so that we were all on the same page. They delivered and I'm very happy about their work, communication, and price. Will be back for future exhaust work!

Great priceExhaust
Vivienne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Referred by a co-worker. Had me diagnosed, repaired, and on my merry way within an hour. Will go again for more repairs.

Great priceExhaust
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★

Welding of exhaust was excessive, even clamps welded on tips, what i ask for i didn't get for exhaust placement placement. I dropped off truck, I was told my fault for not being there. But I told him and illustrated what I wanted the day before I dropped truck off. Had attitude with me, job was not worth the…

Exhaust
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Wish I would've came here sooner. Great pricing, super quick repairs and Leo was great to work with. Will definitely be back again

Great priceExhaust
JordanJunction123Local Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

There arent a lot of shops run like this one. Once you locate a place thats actually helping people afford repairs w/o feeling robbed, stick with them. Honestly and fairness is understated. I was quoted 900.00 by one place, the second quote was 450.00. They beat both @ 290.00 and did it while I waited. Absolutely…

Great priceExhaustSteering & suspension repair
dfshjb443 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service at a great price. I drove by multiple exhaust places in GR to come here, it’s worth it. I wouldn’t take my car anywhere else for exhaust work - could not be happier!

Great priceExhaust
aaronLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service was fast, great and knowledgeable They did a great job on installing a new aftermarket exhaust on my truck

Great priceExhaust

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

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