Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Muffler Man logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%3+0.2Craft & service penalty86−1.4Momentum penalty82−1.8Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Muffler Man

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #125Position by Experts Score among all companies we track in this category. of 148 tire shops · 4.7★ from 335 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Muffler Man is better than 71% of tire shops.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Muffler Man is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Muffler Man is better than 86% of tire shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Muffler Man is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Muffler Man is better than 82% of tire shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Muffler Man is better than 3% of tire shops.F
3

Reviews for your job

Customers hired Muffler Man for 7 kinds of job.

Muffler Man for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Steering & suspension repair”

Daniele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys were fast, felt trustworthy, and the price was very reasonable. Also, 4 brand new wheel bearings are no joke, and they were installed properly.

Steering & suspension repair
Tracey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The most honest, reasonable prices and friendly staff.Life saver on my truck repairs all winter.I used to overpay and sometimes have to have work re done until Midwest tire recommended Leo's.Great guys.

Great priceSteering & suspension repair
JasonLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

These guys are awesome! They have helped me in the past and just recently. Will come back if I need help since I try to do most myself but if there is something that they see, they will show me.

Great priceSteering & suspension repair
JasonLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Do this- Get 1 or 2 quotes somewhere else FIRST....THEN come to this muffler man. You'll find out -> Best Service & Best Prices!

Great priceSteering & suspension repair
JordanJunction123Local Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

There arent a lot of shops run like this one. Once you locate a place thats actually helping people afford repairs w/o feeling robbed, stick with them. Honestly and fairness is understated. I was quoted 900.00 by one place, the second quote was 450.00. They beat both @ 290.00 and did it while I waited. Absolutely…

Great priceExhaustSteering & suspension repair
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They replaced the mufflers on my car. Leo is extremely professional, and cares that the job is done right. They also checked all the grease joints on my car and topped off the radiator. Would recommend them to anybody!

ExhaustSteering & suspension repair
Sansa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been bringing my cars to leo since 2009. Best prices around town, great professional work. Always fast and friendly. Never take my cars anywhere else

BrakesExhaustOil change
MorganLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone here is super friendly and being woman coming in to get my car fixed I’m always a little wary on where to bring my car into. But I always feel comfortable and they always tell me straight up what’s the issue and how much to fix it. They don’t cut corners and they are very honest people. I will continue to…

Body & TrimElectricalSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

ExhaustSteering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust44—
Oil change12—
Brakes10—
Steering & suspension repair9—
Body & Trim2—
Auto engine diagnostic2—
Electrical2—

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