Experts Reviews · Company report
Mums Cleaning Services Chicago logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Mums Cleaning Services Chicago

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 104 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mums Cleaning Services Chicago is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mums Cleaning Services Chicago is better than —% of move-in/move-out cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mums Cleaning Services Chicago is better than —% of move-in/move-out cleaning services.–
—

Reviews for your job

Customers hired Mums Cleaning Services Chicago for 4 kinds of job.

Mums Cleaning Services Chicago for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Deep clean” · showing 20

Madeline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We scheduled a deep clean to prepare for our baby’s arrival. Sequila went above and beyond! She did a fantastic job and took her time getting every nook and cranny. Our place has never looked or smelled so clean. We will definitely be using Mum’s again!

Customer photo from Madeline's review
Paid $300–350Great priceDeep clean
Minhae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Cleaner was professional and did a great job! Tried to clean as much as she could with the allocated hours. I think the process could be better if photos of the current situation can be sent beforehand for an approximate estimate of how long the cleaning will take.

Paid $200–250Reasonable priceDeep clean
CrystalLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Booked Mum’s for an apartment move out cleaning and would definitely recommend! The front office was very timely with their communication and proactively apologized to me when there was a mix up on cleaning timing. They took full accountability for tardiness and despite being late, the job they did was great! The…

Customer photo from Crystal's review
Reasonable priceMoving-related cleaningDeep clean
Jody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The process from inquiry to cleaning day was easy and effortless!! The cleaning was very thorough. Super happy and will book regularly after this positive experience.

Paid $300–350Reasonable priceDeep clean
Kayce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sequila was wonderful- she was prompt, thorough, and efficient! So lovely to come back to such a clean home!

Paid $300–350Reasonable priceDeep clean
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a great cleaning experience! I live in Lakeview and was looking for a reset on my apartment going into the fall - Sequila was efficient but thorough, and I felt like every corner was looked at and dusted, just like I hoped for. Thank you!

Customer photo from Nicole's review
Deep clean
StephanieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m a first time customer near Evanston. Thorough and professional. My phone wasn’t working and I forgot to let her in but she was super chill about it and sent me a video in detail of everything she did and my place feels more comfortable and peaceful. She did miss some spots on the bathroom mirror but nothing I can’t fix. Satisfied!

Deep clean
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This was my first experience with Mum's cleaning service. I had the deep clean and it was really well done! I am happy with how clean my place is.

Paid $150–200Reasonable priceDeep clean
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing job and so happy with the results!!!

Customer photo from Jeff's reviewCustomer photo from Jeff's review
Paid $150–200Great priceDeep clean
Devang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job cleaning.

Paid $250–300Reasonable priceDeep clean
Lauren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time client of MCS and I will use them again! Lisa was polite and thorough and was able to clean spots I couldn’t. Feels great to have such a clean home.

Customer photo from Lauren's reviewCustomer photo from Lauren's review
Paid $250–300Reasonable priceDeep clean
Caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lisa was my cleaner and she was fantastic! Awesome communication, sent videos when finished and place looks great!

Paid $250–300Reasonable priceDeep clean
Britta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Would highly recommend! Our cleaner came in time and did an exceptional job. Will definitely be booking again!

Paid $350–400Great priceDeep clean
CatherineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a really positive deep-cleaning experience with Mum's Cleaning Services. The cleaners worked very efficiently and did an excellent job! I'd highly recommend.

Paid $300–350Great priceDeep clean
Lesha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a deep clean done in Lakeview by Sequila and Omar and they did a great job! They cleaned some of the most hard to reach places which was impressive.

Deep clean
AaronLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everything looks great after Lisa did a deep cleaning at my house, excellent value and attention to detail! I’m very happy with the service and will likely use Mum’s again!

Paid $350–400Great priceStandard cleaningDeep clean
Brigid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a great experience with a deep clean. She did a great thorough job at a good price!

Paid $250–300Reasonable priceDeep clean
Gregg8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lisa cleaned our apartment, and I was extremely impressed. The experience was completely different from other cleaning services we've used. When she arrived, she asked if I could show her around and let her know if I had any specific requests, which I really appreciated. Our apartment was overdue for a deep…

Deep clean
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a great experience with this cleaning company from start to finish. They were professional, responsive, and easy to work with throughout the entire process. Since we live out of town, we weren’t able to see the home in person after the cleaning, but they went above and beyond by taking detailed videos of…

Paid $500+Reasonable priceMoving-related cleaningDeep clean
Pie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We got our West Town apartment deep cleaned by Mums and are thrilled with their service! The place was spotless and shining. The cleaning crew was very thorough, highly recommend!

Paid $350–400Reasonable priceDeep clean

Show more deep clean reviews (22 more) →

Price

$287+20% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean42$271–$471
Standard cleaning25$153–$233
Moving-related cleaning20$315–$705
General housekeeping5$158–$321

Compare with