Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Mums Cleaning Services Chicago logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Mums Cleaning Services Chicago

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 5.0★ from 104 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mums Cleaning Services Chicago is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mums Cleaning Services Chicago is better than —% of move-in/move-out cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mums Cleaning Services Chicago is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mums Cleaning Services Chicago is better than —% of move-in/move-out cleaning services.–
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Reviews for your job

Customers hired Mums Cleaning Services Chicago for 4 kinds of job.

Mums Cleaning Services Chicago for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$233
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Standard cleaning” · showing 20

Rita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The service was exemplary and the associate who cleaned was superbly responsive. I can enthusiastically recommend the cleaning service!!

Paid $100–150Great priceStandard cleaning
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Delightful Lisa arrived promptly, cleaned efficiently and thoroughly. I look forward to her returning on a regular basis.

Paid $200–250Standard cleaningGeneral housekeeping
TakakoLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Thank you for awesome cleaning! Quick and perfect job.

Customer photo from Takako's review
Paid $150–200Not sureStandard cleaning
merje3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great communication with company and with cleaner in real time. Everything was done exactly how I asked and more. They will be my to go cleaning service for sure!

Paid $100–150Great priceStandard cleaning
lorenzaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

What an amazing job !! Victoria did the greatest job and left everything organized and very cleaned.

Customer photo from lorenza's reviewCustomer photo from lorenza's review
Paid $200–250Great priceStandard cleaning
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Lisa did an excellent job cleaning, paying special attention to pet areas and corners where dust and hair accumulates. She was pleasant and arrived on time well prepared for the job. The scheduling and communication prior to our first session was also top notch. I’d highly recommend Mums cleaning.

Customer photo from Jennifer's reviewCustomer photo from Jennifer's reviewCustomer photo from Jennifer's review
Standard cleaning
Julia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with my service.

Standard cleaning
Ian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Team did a great job with a deep clean in Lincoln park!

Standard cleaning
Derrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very friendly and professional they cleaned the kitchen floors thoroughly by hand and even next to the washer dryer! I was surprised to see the window tracks also wiped down after we had a few storms they look great!

Customer photo from Derrick's review
Paid $150–200Great priceStandard cleaning
Noah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing job cleaning my apartment. Great attention to detail and everything looked amazing. Even did the inside of the fridge/freezer. Reasonable prices as well.

Reasonable priceStandard cleaning
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

There was a lot to clean as I had been out of commission. I have to give the cleaner accolades for getting my microwave and cabinets white again.

Customer photo from Lisa's reviewCustomer photo from Lisa's reviewCustomer photo from Lisa's review
Reasonable priceStandard cleaningMoving-related cleaning
SamanthaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Me cleaning rep did an amazing job on my home. She was friendly and was pleasant to speak with and thorough and her cleaning. She arrived right on time. Would definitely recommend.

Standard cleaning
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shaketa did a great job!!! Was right on time and detail oriented. Would definitely have her back

Paid $200–250Great priceStandard cleaning
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Showed up on time. Very thorough. Great job.

Customer photo from Chris's review
Paid $150–200Reasonable priceStandard cleaning
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

on time, quick, and thorough! i did a standard cleaning in hyde park and Sequila and Omar cleaned my whole apartment in about 2 hours. will be booking again!

Paid $100–150Great priceStandard cleaning
AaronLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everything looks great after Lisa did a deep cleaning at my house, excellent value and attention to detail! I’m very happy with the service and will likely use Mum’s again!

Paid $350–400Great priceStandard cleaningDeep clean
Meg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Spotless clean! Very impressed with the attention to detail

Paid $200–250Reasonable priceStandard cleaning
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sequila of Mum’s Cleaning Service did a great job! Mum’s Service is very prompt in their response and I would highly recommend their service.

Paid $300–350Reasonable priceStandard cleaning
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sequila D did a great job cleaning our apartment; she left the place spotless! Would definitely reach out to Mum’s again if I needed another deep cleaning!

Paid $300–350Reasonable priceStandard cleaning
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andrea was fantastic as our cleaner, incredibly detailed and took the time to clean all the nooks and crannies.

Paid $200–250Reasonable priceStandard cleaning

Show more standard cleaning reviews (5 more) →

Price

$287+20% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 58%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean42$271–$471
Standard cleaning25$153–$233
Moving-related cleaning20$315–$705
General housekeeping5$158–$321

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