Moving and storage service · Austin, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★288 Google reviews · 24 photos
99%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Muscleman Elite Movers Lakeway & Bee Cave at a glance
Customers of Muscleman Elite Movers Lakeway & Bee Cave frequently highlight the company's punctuality, professional communication, and careful handling of various items, including pianos and large appliances. Reviews indicate that crews are efficient, courteous, and often complete jobs within the quoted timeframe. The primary criticism found in lower-rated feedback involves aggressive post-move solicitation for reviews, which some customers found intrusive.
Google rating: 5.0 out of 5 from 288 reviews (99% five-star).
Reviews on this page: 288 Google reviews (275 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Muscleman Elite Movers Lakeway & Bee Cave: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Muscleman Elite Movers Lakeway & Bee Cave: 98/100 on this factor. Category median: 88.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Muscleman Elite Movers Lakeway & Bee Cave: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Muscleman Elite Movers Lakeway & Bee Cave: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Muscleman Elite Movers Lakeway & Bee Cave: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Muscleman Elite Movers Lakeway & Bee Cave: 85/100 on this factor. Category median: 82.A
85
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
5.0of 5
5 stars28599%
4 stars21%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 275 written reviews
98%praise
Praise56098%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price538%
Reasonable754%
Overpriced00%
Not sure18%
$1.2k+51% vs typical furniture delivery
Middle half of what 8 customers paid ($998–$1.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16028%
Speed & response13524%
Quality & results9917%
Would recommend9016%
Price & value377%
Communication356%
Honesty & trust132%
What customers talk about
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They arrived right on time and were courteous, professional, and incredibly efficient throughout the entire move.”
“Would definitely recommend Muscleman to anyone needing an efficient move.”
“…ds was new on the team and the other two guys teased him about being slow, but he had experience with another mover out of state, and he did an outsta…”
“It didn’t take them but five minutes, but they did a great job.”
“(I found most of them before the crew left, so that's not horrible.”
“I would use them again and would recommend MMM to anyone who needs moving services.”
“In a day and age when good word and a fair price is hard to find.”
“…e and organized, easy to use, liked will, efficient, thorough, great communicators, wanted their customer satisfied, and again, super careful with our…”
“They were efficient, polite, accommodating, and trustworthy.”
People customers mention
Moving35 reviews
Trey12 reviews
Marcus8 reviews
Andrew7 reviews
Omar7 reviews
Experts6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Muscleman Elite Movers Lakeway & Bee Cave for 3 kinds of job. Pick one to see what they paid and said.
RebeccaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend Muscleman Elite Movers. They arrived right on time and were courteous, professional, and incredibly efficient throughout the entire move. They worked extremely hard and took exceptional care of all of my furniture and belongings.
Everything was handled carefully and respectfully, and they made…
Paid $2,000–2,500Great priceLocal moving
Adam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The crew that helped me move was great. I inherited a massive gun safe and they moved it with care and ease. Would definitely recommend Muscleman to anyone needing an efficient move.
Paid $1,500–2,000Reasonable priceLocal moving
Liz2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was the best - most efficient move I've ever experienced ! I would highly recommend Muscleman Elite Movers !
Paid $1,000–1,500Reasonable priceLocal moving
Hannah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So impressed with the Musclemen who moved my Thermador fridge (600+ lbs) upstairs. They coordinated with my appliance company so everyone was on the same page and arrived seamlessly at the same time. Very professional, easy to work with every step. Very impressed with the move.
EdieLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We used Muscle Man for a 2 part move - first into a storage and then from Austin up to the Ft Worth Area. Both moves were completed by Caleb & Sosa - they arrived on time and were very efficient doing the work quickly and carefully taking extra care with our furniture. They are positive, motivated and very hard…
Evelyn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Arrived in a timely manner, handled everything with care and overall everything was done in a timely manner.
I wasn't going to write a review, but Muscleman kept bugging me to do so. At least they did until I gave them three stars, and then suddenly they decided not to link me to Google. I got here anyway, and I'll share the good and the not-so-good from our October 14 move.
Shelbie, in the office, did a great job of getting me prepared and planning to meet my needs. She got an experienced crew to my place on schedule, with all the necessary boxes, blankets, and so-on.
The move wasn't far. We were returning to our newly-renovated home from the apartment where we had been living temporarily. Because the two locations were close to each other, we had already moved most of our stuff in small loads in our cars. The crew helped us pack up the remaining goods at the apartment and then they brought the packed-up stuff into our house. Since we had already moved most of the fragile stuff, I felt pretty easy-going about this part of the move.
All the same, I don't understand the crew's need for speed. I guess they couldn't help themselves. They packed up the apartment in a whirlwind of motion. The guy packing the dishes, glassware and kitchen goods was new on the team and the other two guys teased him about being slow, but he had experience with another mover out of state, and he did an outstanding job.
Moving my desk wasn't so slick. I had suggested stretch-wrapping the drawers so we wouldn't have to empty and reload them, but I did not anticipate that they would load the stretch-wrapped drawers vertically in a big box. Stuff slid around, books and papers got crunched, and a few things fell out of the wrap. (I found most of them before the crew left, so that's not horrible.)
I warned them when we left the apartment that I'd ask them to slow down when they got to the house. Not only were we concerned about the things that they were moving, we did not want to damage newly painted walls, new floors and carpets, and new furniture. I figured that we were paying them by the hour and they didn't have plans following our move, so slowing down would be fine with them. They were very cautious bringing their big truck down our long tree-lined driveway, lifting branches over the truck so they wouldn't break them. Thank you!
When they arrived, it turned out that they did not have any floor protection or shoe covers. And then inside the house, they had a hard time slowing down. They did a heroic job of passing my desk in over a sofa we preferred not to move, but overall, we felt that we had to keep begging and reminding them to take it slow and remain careful. My wife reminded them that we had chosen Muscleman because it's "elite" and that she was expecting something more like white-glove service. We did not feel any special level of care during this process.
I'm pretty sure they were also tired of us by the time they left. I asked them to be as careful of the trees alongside the driveway on their way out as they had been on the way in, and the senior guy exulted, "We don't have to be careful of the branches on the way out!" Off they went, promptly breaking off a big oak branch.
So, in summary, they arrived on schedule and achieved the move with only a little permanent damage but plenty of headaches.
By way of contrast, we had our new furniture delivered by another company, named after the city where we live. They had set a standard for us of "white glove," and Muscleman was disappointing by comparison.
Price assessment: Reasonable price
Price: $1,000–1,500
Services: Local moving, Moving-related packing
Charles Arnold11 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Three great guys showed up to just load my motorcycle into my pick up. It didn’t take them but five minutes, but they did a great job. Very careful nothing damaged: nothing scratched. I’d certainly use them again.
Response from the owner · a week ago
Charles, no job is too small, and a motorcycle deserves the same care as a full household. Five minutes, not a scratch, and safely in the truck bed is the result we want every time. Appreciate you calling us here in the Lakeway area, and we're ready whenever you need us again.
Rebecca LokLocal Guide · 21 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I highly recommend Muscleman Elite Movers. They arrived right on time and were courteous, professional, and incredibly efficient throughout the entire move. They worked extremely hard and took exceptional care of all of my furniture and belongings.
Everything was handled carefully and respectfully, and they made the whole moving process so much easier and less stressful. I was extremely impressed with their work ethic and professionalism and wouldn’t hesitate to use them again.
Highly recommend!
Price assessment: Great price
Price: $2,000–2,500
Services: Local moving
Response from the owner · a month ago
Rebecca, we're so glad our team showed up on time and handled your furniture with that kind of care — that's exactly the standard we hold every crew to in the Lakeway and Bee Cave area. Thank you for the detailed review, and we'd love to help with your next move too!
Mia Potts4 reviewsiTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Awesome Service, Hard Working , Polite, Helpful .!
John and his crew were amazing!!! A Job
Well done !!!
Kristi was extremely helpful in the planning .
Great Company !!!!
Services: Senior moving, Local moving
Response from the owner · a month ago
The planning stage rarely gets a mention, so Christi will be glad this one did — a good part of what made your day run easy happened before John's crew ever pulled up. Both halves will hear about it. Great to have you out in Lakeway and Bee Cave.
Melody BurnsLocal Guide · 27 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
On time, efficient, and safe — that is the whole job done right, Melody, and we are glad the Lakeway crew hit all three. Moving fast without cutting corners is the part that takes real skill. Thanks for having us out to Bee Cave.
Adam Schroeder2 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
The crew that helped me move was great. I inherited a massive gun safe and they moved it with care and ease. Would definitely recommend Muscleman to anyone needing an efficient move.
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Local moving
Response from the owner · 2 months ago
An inherited gun safe is one of the heaviest and most nerve-wracking items we handle, Adam — glad the crew made it look routine and got it placed without a scratch. Thanks for the recommendation out in Lakeway and Bee Cave.
Amy Mills6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
The two guys did a great job. So helpful and friendly. Thx so much!!!
Response from the owner · 2 months ago
Helpful and friendly is what we hire for first, Amy — the two-man crew will be glad it came through that way. Great having you as a customer out in the Lakeway and Bee Cave area.
Liz Jolie2 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
This was the best - most efficient move I've ever experienced ! I would highly recommend Muscleman Elite Movers !
Price assessment: Reasonable price
Price: $1,000–1,500
Services: Local moving
Response from the owner · 2 months ago
Best move you have ever experienced is a high bar, Liz — we will make sure the crew hears exactly that. Grateful you are recommending us around Lakeway and Bee Cave.
Hannah Harms3 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
So impressed with the Musclemen who moved my Thermador fridge (600+ lbs) upstairs. They coordinated with my appliance company so everyone was on the same page and arrived seamlessly at the same time. Very professional, easy to work with every step. Very impressed with the move.
Price assessment: Reasonable price
Price: $500–1,000
Services: Oversized-item moving
Response from the owner · 2 months ago
A 600-pound Thermador going upstairs is exactly the kind of job our Lakeway and Bee Cave crews train for, Hannah. Coordinating with your appliance company so everyone pulled up at the same time is the part that makes a heavy specialty item look easy. Really glad it went that smoothly for you.
Kalee Gower6 reviewsiTotal number of Google reviews Kalee has written across all businesses on Google Maps, not just this one.
We will be hiring them again, hands down! Everything was seamless from start to finish. The moving crew was *so fast* without sacrificing care and attention to detail. Many thanks to our move crew-- Memo, Jimmy, and Cody!
Price assessment: Reasonable price
Services: Local moving
Response from the owner · 5 months ago
We’re glad to hear the move went smoothly and that the crew worked efficiently while still taking great care. Thank you, Kalee, for your trust and for sharing your experience, and we’ll be sure to pass your appreciation along to Memo, Jimmy, and Cody.
