iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 171 music lessonsiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★113 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the school's welcoming atmosphere and patient instruction for students of all ages, including young children and adults. Services include piano, voice, drums, and guitar lessons, with many mentioning group band opportunities and performance showcases. The staff is described as friendly and helpful, creating an environment where beginners feel accepted. A recurring criticism from a lower-rated review noted that background music was too loud during a performance, making it difficult to hear the singers.
Google rating: 5.0 out of 5 from 113 reviews (99% five-star).
Reviews on this page: 113 Google reviews (79 with written comments, 2 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: September 23, 2026.
Service: Music Lesson serving Memphis, Tennessee.
Data from Google, last updated November 3, 2026.
Score profile vs other music lessons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Music BoxMusic Lessons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Music Box: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Music Box: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Music Box: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Music Box: 100/100 on this factor. Category median: 92.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Music Box: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars11299%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
100%praise
Praise57100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2646%
Would recommend1832%
Quality & results916%
Honesty & trust24%
Communication12%
Price & value12%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Yelena and the crew were professional, friendly, and helpful.”
“I absolutely recommend Music Box for your next birthday party!”
“Vince has done an amazing job with my son Kyle Wright and Im looking forward to more thank you MusicBox.”
“He was patient, encouraging, and made every lesson something I genuinely looked forward to.”
“Alex the owner has been a great communicator and gone above and beyond for our family, tuning my sons drums that I brought in for us when he received a set.”
“I love the Close location to us in Germantown, and feel the price is appropriate for 30 minute lessons once a week.”
People customers mention
Alex5 reviews
Dana4 reviews
Germantown4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLesley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had our daughter’s 6th birthday party here today. It was PHENOMENAL. She and her friends had such a great time! Yelena and the crew were professional, friendly, and helpful. I absolutely recommend Music Box for your next birthday party!
OOliviaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had the pleasure of taking piano lessons with Music Box and Will for two years, and I would highly recommend both Music Box and Will to anyone of any age who is interested in giving piano a try.
Music, rhythm, and especially playing an instrument never came naturally to me, and I never considered myself…
LLori6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Vince has done an amazing job with my son Kyle Wright and Im looking forward to more thank you MusicBox.
BBrianLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My daughter loves the Music Box. Her teacher Lien has been so great to work with. We just finished up her first showcase. Onto the next performance soon!
Ssofia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
i really enjoy my time with music box!! being in the band gives me so many opportunities to showcase my skills and improve my stage presence. i was also able to make so many friends that i’ll be able to depend on whether it be on stage or just in general. music box has so many benefits and i really appreciate it!
GgoatchefLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I am having so much fun. I am actually learning the guitar and not just a couple of chords and a song. Alex has created an environment of fun and acceptance. His team focuses on my improvements and not my failings. My weekly lesson with Marshall is a highlight of every week.
We had our daughter’s 6th birthday party here today. It was PHENOMENAL. She and her friends had such a great time! Yelena and the crew were professional, friendly, and helpful. I absolutely recommend Music Box for your next birthday party!
Response from the owner · a month ago
Lesley, thank you for your review and your kind words!
O
Olivia PittmanLocal Guide · 19 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
I had the pleasure of taking piano lessons with Music Box and Will for two years, and I would highly recommend both Music Box and Will to anyone of any age who is interested in giving piano a try.
Music, rhythm, and especially playing an instrument never came naturally to me, and I never considered myself particularly musical. Will was able to make learning piano fun, simple, and approachable, even for someone like me who had never played before. He was patient, encouraging, and made every lesson something I genuinely looked forward to.
Response from the owner · a month ago
Thank you so much for your review, OIivia.
S
Sara Lee Todress5 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Christina OppenhuizenLocal Guide · 44 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Vince has done an amazing job with my son Kyle Wright and Im looking forward to more thank you MusicBox.
Response from the owner · 4 months ago
Thank you, Lori! We're thrilled Vince has done an amazing job with Kyle and appreciate you sharing your experience. We look forward to many more great lessons together. Thank you for choosing MusicBox.
B
Brian EarlLocal Guide · 19 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
My daughter loves the Music Box. Her teacher Lien has been so great to work with. We just finished up her first showcase. Onto the next performance soon!
Response from the owner · 4 months ago
Thank you, Brian! We're thrilled your daughter loves The Music Box and that Lien has been so great to work with. Congratulations on completing her first showcase, and we look forward to her next performance and supporting her musical journey.
M
mary collins1 reviewiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
Thank you so much, Mary! We’re thrilled you love Music Box and appreciate your 5-star review. Your support means the world to our team and keeps us inspired to bring great music and experiences. We look forward to seeing you again soon.
S
sofia ovando1 reviewiTotal number of Google reviews sofia has written across all businesses on Google Maps, not just this one.
i really enjoy my time with music box!! being in the band gives me so many opportunities to showcase my skills and improve my stage presence. i was also able to make so many friends that i’ll be able to depend on whether it be on stage or just in general. music box has so many benefits and i really appreciate it!
Response from the owner · 8 months ago
Thank you Sofi!
G
goatchefLocal Guide · 20 reviewsiTotal number of Google reviews goatchef has written across all businesses on Google Maps, not just this one.
I am having so much fun. I am actually learning the guitar and not just a couple of chords and a song. Alex has created an environment of fun and acceptance. His team focuses on my improvements and not my failings. My weekly lesson with Marshall is a highlight of every week.
Response from the owner · a year ago
Thank you so much for your kind words! Love to have you being part of Music Box family.