iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★197 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Music City Cats five stars based on 197 reviews, highlighting in-home pet sitting services that include feeding, playing, and house maintenance. Customers frequently praise the team for punctuality, professional communication, and detailed daily updates with photos that provide peace of mind during travel. While most feedback is positive regarding reliability and care, one recurring criticism involves unreturned phone calls and perceived neglect of customer service issues by management.
Google rating: 5.0 out of 5 from 197 reviews (99% five-star).
Reviews on this page: 197 Google reviews (179 with written comments, 4 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: February 16, 2026.
Service: Pet Sitter serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Music City CatsPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Music City Cats: 95/100 on this factor. Category median: 84.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Music City Cats: 79/100 on this factor. Category median: 79.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Music City Cats: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Music City Cats: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Music City Cats: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
197 Google reviews we collected
5.0of 5
5 stars19699%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 179 written reviews
97%praise
Praise30497%
Complaints103%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7022%
Staff & attitude6822%
Quality & results4615%
Honesty & trust4414%
Communication3611%
Speed & response3511%
Price & value155%
What customers talk about
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They exceeded my expectations and I will be using them again in the future.”
“If you are looking for a cat sitter, then I can't recommend Music City Cats enough!”
“The process to get started is streamlined and professional.”
“They are very detail-oriented which gave me confidence they could take care of my three, even with one cat needing daily medication and other as-neede…”
“It’s clear they genuinely love and understand cats.”
“Their communication, their service, and incredibly skilled sitters gave us peace of mind.”
“My nerves were immediately put to rest when Renee took the time out of her Thanksgiving celebrations to call me and make a plan for how to ensure that…”
“I promise that if you're a crazy cat person like me, the peace of mind these folks give you while you're away from home is worth every penny.”
People customers mention
Kevin12 reviews
Dawn8 reviews
Jenni4 reviews
Day3 reviews
Brooke3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Music City Cats for 1 kind of job. Pick one to see what they paid and said.
BindiyaLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Music City Cats is incredible. We used them for the first time while we were on vacation for a week, and I can’t believe we waited this long to use a cat sitting service. Their communication, their service, and incredibly skilled sitters gave us peace of mind. 10/10 recommend.
KristenLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Music City Cats is truly a gem! They took incredible care of my three cats while I was on vacation, and I couldn’t have asked for a more attentive and compassionate team. What really sets them apart is the attention to detail—they send the most thoughtful, comprehensive updates after each visit, complete with…
Challan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
If I could leave ZERO STARS I would! This company has gone down the toilet since 2023. My wife has constantly tried to contact Kevin the owner about a horrible issue with a visit, and he has ignored all her calls. It's pretty evident he isn't even interested in running his own company anymore, with the…
Kelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I don’t usually leave reviews but wanted to say the Music City Cats team is exceptional! They truly love and care for your babies and their little story updates and pictures are adorable. I always know my kitties are in good hands. Five stars!
DaveLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
MCC are cat people through and through. They will treat your cats and your house like their own!
Annie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Music City Cats is hands down the best cat care I’ve ever had. MCC has provided my cat(s) with so much love and care throughout the years, and not once have I ever worried about my cats when I’m out of town thanks to them. It’s safe, affordable, and the most preferable scenario for your cat (we all know how much…
I was both suspicious and intrigued when I saw this company had so many perfect 5 star reviews on Google and other platforms. I now know why. I left my three cats in the care of Music City Cats for one week and I was completely blown away by the service. The process to get started is streamlined and professional. They come to your home for an introduction and to gather information. This was so complete, they even asked me things I hadn't even thought to include in the paperwork. They are very detail-oriented which gave me confidence they could take care of my three, even with one cat needing daily medication and other as-needed medications for various health issues. There were contingencies in place for the severe cold weather and power outages we were expected to experience at the time as well (January/Feb 2026). They truly care about the animals well-being and seem adaptable to complications based on our conversations about the weather and reading other client's reviews.
During our trip, I received a thorough update for each scheduled visit complete with pictures of everyone. So, if you schedule two visits a day, you get two updates! If I had questions or concerns, they were addressed rapidly. The communication was great.
This was the first time I have left my cats in the care of someone I didn't know personally. I was very anxious to do so. However, with the regular updates and open communication I was able to truly relax and enjoy my vacation knowing everything was being taken care of at home.
They exceeded my expectations and I will be using them again in the future.
Services: Cat sitting (in-home)
Response from the owner · 8 months ago
Hi Brittany, thanks for the lovely review. We had a great time taking care of your kitties. We will see them next time
AriaLocal Guide · 10 reviewsiTotal number of Google reviews Aria has written across all businesses on Google Maps, not just this one.
Music City Cats is a team of angels and cat whisperers! They have taken care of my boys a few times now and have always gone above and beyond to make things as perfect as can be while I'm gone. From feeding food and treats to playing, brushing, and cuddling, they totally pamper my cats. They send detailed and thoughtful updates after each visit and always include adorable high quality photos of the cats, throwing in a photo of a clean litter box for good measure. I also love that they take away empty wet food cans and clean the sink after feeding, making sure that nothing could make the house smell bad.
Renee (the general manager) recently showed that she will do whatever it takes to get to my kitties! While I was out of the country, my old house's deadbolt wasn't working properly-- she went to the hardware store to buy lock lubricant and did everything she could to get it to work. In the end, with my permission of course, she climbed through a window that was blessedly unlocked!!!
General heroism aside, this team is simply wonderful and they truly love cats. I can have total peace of mind knowing my boys are being spoiled while I'm gone, and they're always so relaxed when I get home. <3
Price assessment: Great price
Services: Cat sitting (in-home)
Bindiya PatelLocal Guide · 65 reviewsiTotal number of Google reviews Bindiya has written across all businesses on Google Maps, not just this one.
Music City Cats is incredible. We used them for the first time while we were on vacation for a week, and I can’t believe we waited this long to use a cat sitting service. Their communication, their service, and incredibly skilled sitters gave us peace of mind. 10/10 recommend.
Kristen PluchinoLocal Guide · 19 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Music City Cats is truly a gem! They took incredible care of my three cats while I was on vacation, and I couldn’t have asked for a more attentive and compassionate team. What really sets them apart is the attention to detail—they send the most thoughtful, comprehensive updates after each visit, complete with photos, notes on behavior, feeding, litter, and playtime. It’s clear they genuinely love and understand cats.
On top of that, they went above and beyond for me during a medical emergency by accommodating a last-minute booking without hesitation. If you’re looking for someone you can truly trust with your cats, look no further. Music City Cats is hands-down the best in Nashville!
Young Patches2 reviewsiTotal number of Google reviews Young has written across all businesses on Google Maps, not just this one.
I have been using Music City Cats for years and am always impressed by the care they provide. Most recently, my cat was showing signs that he may be sick while I was out of the country. My nerves were immediately put to rest when Renee took the time out of her Thanksgiving celebrations to call me and make a plan for how to ensure that my cat gets the care he needs. Lexy and Renee assured me that they had the situation under control. Not only did Renee offer to bring my boy to the vet AND follow up with the veterinary office the next day to set him up with an appointment, but Lexy also was kind enough to take the initiative to stop by my home for a second visit to check on him before ending the day (also on Thanksgiving Day!). You can tell that everyone with Music City Cats genuinely cares about their services and the kitties, and I will never be able to say enough great things about Music City Cats.
Challan Redmond2 reviewsiTotal number of Google reviews Challan has written across all businesses on Google Maps, not just this one.
If I could leave ZERO STARS I would! This company has gone down the toilet since 2023. My wife has constantly tried to contact Kevin the owner about a horrible issue with a visit, and he has ignored all her calls. It's pretty evident he isn't even interested in running his own company anymore, with the introduction of an unnecessary general manager named Renee who is just as bad at retuning calls as he. I've heard they can't even keep cat sitters for very long, and the best ones they had have left because of the toxic environment. They need to do whatever they can to bring back the sitters from the East and Germantown area in 2022 who actually cared about our cats and went above and beyond to care for them.
Don't be fooled by the positive reviews - clearly these other people have low standards! AVOID MUSIC CITY CATS AT ALL COSTS!
Response from the owner · 8 months ago
I am so sorry you feel that way. We are a good company. Read all the other reviews. They’re true. I’ve done this for 20 years. I am sorry that I failed you.
Jade Van Kley8 reviewsiTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
I am so blown away by the service provided by everyone who works for Music City Cats. My first visit a couple years ago, the owner (Kevin) came to do the meet and greet himself, he brought a peacock feather for my cats to help condition them to look forward to sitter visits. When I used them most recently, the new General Manager came out to do a meet and greet, as I had moved since the last time I used their services. She was equally as knowledgable about feline behavior (and brought the beloved peacock feather!), she explained what has changed since they expanded (all good things!) and spent a whole 45 minutes at my home (free of charge) meeting my cats and gathering info about their needs and personalities. Then the daily sitter (Jules) who watched my cats daily was AMAZING. Her message updates and photos were the highlight of my day while I was on my trip, and I loved sharing them with my family. From my experience, everyone who works for this organization truly loves cats and puts serious effort into learning about feline behavior and specializing their services to every cat and owner's individual needs. I promise that if you're a crazy cat person like me, the peace of mind these folks give you while you're away from home is worth every penny.
Kelly Puente1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I don’t usually leave reviews but wanted to say the Music City Cats team is exceptional! They truly love and care for your babies and their little story updates and pictures are adorable. I always know my kitties are in good hands. Five stars!
Dave StroupLocal Guide · 37 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Music City Cats is hands down the best cat care I’ve ever had. MCC has provided my cat(s) with so much love and care throughout the years, and not once have I ever worried about my cats when I’m out of town thanks to them. It’s safe, affordable, and the most preferable scenario for your cat (we all know how much they hate leaving their homes, LOL).
Some more about MCC:
-They’re all such kind people, and it translates into the way they treat your cat when you’re gone.
-They are a cats-only business, so they only hire sitters are good with cats.
-They make sure to do even do a meet and greet before the actual sitting days so they can get to know your cat’s personality type.
-They have an app where you can message the caregiver, see photos of your cat, schedule visits, etc.
This was long (my apologies) but I strongly encourage cat owners in Nashville to use this business.
