Landscaper · West Richland, WA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty66−3.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 29 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★66 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Musser Landscaping 4.9 out of 5 based on 66 reviews, with the owner responding to 76 percent of them. Customers frequently cite punctuality, clear communication, and accurate pricing for services including retaining walls, pavers, sprinkler repairs, and comprehensive yard transformations. While most praise the team's professionalism and attention to detail, a few low-star reviews mention missed appointments and perceived unresponsiveness during the initial estimation process.
Google rating: 4.9 out of 5 from 66 reviews (95% five-star).
Reviews on this page: 66 Google reviews (65 with written comments, 14 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 25, 2026.
Service: Artificial Turf Installation serving West Richland, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Musser LandscapingArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Musser Landscaping: 92/100 on this factor. Category median: 90.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Musser Landscaping: 90/100 on this factor. Category median: 86.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Musser Landscaping: 66/100 on this factor. Category median: 98.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Musser Landscaping: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Musser Landscaping: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Musser Landscaping: 82/100 on this factor. Category median: 77.A
82
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.9of 5
5 stars6395%
4 stars12%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
97%praise
Praise13597%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable758%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3727%
Quality & results3223%
Would recommend2518%
Speed & response2216%
Communication118%
Price & value86%
Honesty & trust43%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you for all of your hard work, expertise, and understanding of our wishes and wants.”
“Despite a snafu with the supplier, the guys did a great job replacing our front slate tile porch with pavers.”
“Highly recommend them to anyone looking for quality landscaping.”
“Terrific job, very prompt and excellent clean up after work was done.”
“They were professional, respectful, and really listened to what we wanted.”
“The bid was clear, fair, complete, & at the end of the job we payed just what was quoted.”
“His integrity gives you peace of mind knowing that he is looking after your best interests, when giving advice or making suggestions.”
People customers mention
Darin5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Musser Landscaping for 8 kinds of job. Pick one to see what they paid and said.
Clay3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
They did a wonderful job! We had a boulder retaining wall done along with pavers and landscaping. They were super flexible through the entire project, allowing us to change stuff mid project and helped our vision come true. Amazing job!
Great priceStone landscapingWalkway landscapingRock landscaping
Dean3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Despite a snafu with the supplier, the guys did a great job replacing our front slate tile porch with pavers. Hard working and even helped with moving two heavy landscape pots back and forth.
Reasonable priceWalkway landscaping
JoAnna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Job completed in just two days as promised.very professional, detailed work with care. Looks amazing Thank you Timmy and crew!
RickLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First time having you guys out to do sprinkler repair and improvement. Terrific job, very prompt and excellent clean up after work was done.
Dean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We would give them 6 stars if possible. Thank you for all of your hard work, expertise, and understanding of our wishes and wants. Darin and his entire team turned our blah and unusable back yard into an entertainment dream complete with two patios and a firepit area. They exceeded expectations in the timeline…
Great priceStone landscapingWalkway landscapingLandscape installations
Larry10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I want to thank Darin for the amazing work on our project from beginning to end. They were professional, respectful, and really listened to what we wanted. The yard looks better than I could have imagined , Everything was handled with exceptional care and attention to detail. I’m truly grateful for their hard…
Great priceStone landscapingWalkway landscapingGreen landscaping
They did a wonderful job! We had a boulder retaining wall done along with pavers and landscaping. They were super flexible through the entire project, allowing us to change stuff mid project and helped our vision come true. Amazing job!
Price assessment: Great price
Services: Stone landscaping, Walkway landscaping, Rock landscaping, Gardening services, Landscape installations, Lawn landscaping, Driveway landscaping
Dean Montgomery3 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Despite a snafu with the supplier, the guys did a great job replacing our front slate tile porch with pavers. Hard working and even helped with moving two heavy landscape pots back and forth.
Price assessment: Reasonable price
Services: Walkway landscaping
Response from the owner · a week ago
Dean, swapping that slate tile porch for pavers is a real curb appeal upgrade, and we're glad our crew made it happen for you. Thank you for your patience through the supplier snafu, and for noticing the extra hustle on those heavy landscape pots. We'll pass your kind words along to the guys, and we're here whenever your property needs us next.
JoAnna Avis5 reviewsiTotal number of Google reviews JoAnna has written across all businesses on Google Maps, not just this one.
Job completed in just two days as promised.very professional, detailed work with care. Looks amazing Thank you Timmy and crew!
Response from the owner · 3 weeks ago
Thank you, JoAnna! Timmy and the crew will love hearing this. Staying on schedule while keeping the detail work sharp is something we take seriously, and we're glad it showed. We appreciate you trusting Musser Landscaping with your property!
Rick OrnsteinLocal Guide · 21 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
They helped us bring our dream backyard vision to life!
Services: Stone landscaping, Walkway landscaping, Rock landscaping, Gardening services, Landscape installations, Lawn landscaping, Green landscaping, Grading & resloping, Outdoor step construction, Yard landscaping, Artificial turf installation, Garden design, Tree landscaping, Landscape design, Landscaping design
Response from the owner · Edited 2 months ago
Thank you, Kristin! Turning a vision into a finished outdoor space you truly love is what drives everything we do. We're so glad it came together exactly as you imagined, and we appreciate you trusting us with your property. Enjoy your new oasis!
Dean Matson1 reviewiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
We would give them 6 stars if possible. Thank you for all of your hard work, expertise, and understanding of our wishes and wants. Darin and his entire team turned our blah and unusable back yard into an entertainment dream complete with two patios and a firepit area. They exceeded expectations in the timeline described, and were always courteous and friendly. I would recommend Musser to everyone.
Price assessment: Great price
Services: Stone landscaping, Walkway landscaping, Landscape installations, Outdoor step construction, Yard landscaping, Tree landscaping, Retaining walls, Sod installation, Landscape design, Driveway or walkway paving
Response from the owner · 3 months ago
Wow thank you so much for your kind words! Absolutely appreciate your patience as we went from design phase and into installation….it took awhile to get there but when it’s all said and done, what a gorgeous yard you have now!! We loved working with you folks (again). Much thanks for your continued business
Larry Deats10 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
I want to thank Darin for the amazing work on our project from beginning to end. They were professional, respectful, and really listened to what we wanted. The yard looks better than I could have imagined , Everything was handled with exceptional care and attention to detail. I’m truly grateful for their hard work and dedication. Highly recommend them to anyone looking for quality landscaping.
Price assessment: Great price
Services: Stone landscaping, Walkway landscaping, Green landscaping
Response from the owner · 4 months ago
Larry, thanks for the opportunity to work with you on this project! You were easy to work with, flexible with the timing of the job, and understanding when a few warranty items needed to be taken care of. Thanks again!
John Powell6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Top-notch company. Extremely knowledgeable and their compassion shows in their craftsmanship. Darren, Carlos and Migal orchestrated a plan that exceeded my expectations. So much competition in the industry but this company stands above the rest.
Price assessment: Reasonable price
Services: Stone landscaping, Rock landscaping, Gardening services
Response from the owner · 4 months ago
Wow, thank you so much! Beyond what words can express, we are so thankful for your kind words! It’s such a pleasure to do business with grateful, kind individuals who recognize what we are trying to do. Thanks again!
David Brown3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Services: Stone landscaping, Rock landscaping, Landscape installations, Lawn landscaping, Green landscaping, Outdoor step construction, Yard landscaping, Stone masonry, Landscape design
Response from the owner · Edited 5 months ago
We’re grateful for your review, David. It’s always good to hear our team delivered the kind of work we aim for.
Rohini Evans9 reviewsiTotal number of Google reviews Rohini has written across all businesses on Google Maps, not just this one.
Musser Landscaping exceeded our expectations from start to finish. They created a beautiful flagstone seating area and designed a wildflower garden that perfectly matched the vision we had. They also removed multiple trees and rose bushes and replaced the rock, completely transforming the space. The team was always on time, very easy to communicate with, and paid attention to every detail. We especially appreciated how thoughtfully they selected the flowers—it all came together so well. We couldn’t be happier with the result!
Price assessment: Great price
Services: Stone landscaping, Rock landscaping, Driveway landscaping, Garden design, Tree landscaping
Response from the owner · 5 months ago
Thank you for the review! Isaac and his team are definitely some of the best of the best and we are thankful for the opportunity to let them do what they do! You may as well take some credit as well, you had a great vision and we did it together :)
