Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Musser Landscaping logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty66−3.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Musser Landscaping

West Richland, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 29 artificial turf installation · 4.9★ from 66 Google reviews

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Report card

Percentile vs other artificial turf installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Musser Landscaping is better than 92% of artificial turf installation.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Musser Landscaping is better than 90% of artificial turf installation.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Musser Landscaping is better than 66% of artificial turf installation.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Musser Landscaping is better than 100% of artificial turf installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Musser Landscaping is better than 100% of artificial turf installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Musser Landscaping is better than 82% of artificial turf installation.A
82

Reviews for your job

Customers hired Musser Landscaping for 8 kinds of job.

Musser Landscaping for stone landscaping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Stone landscaping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Stone landscaping”

Clay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

They did a wonderful job! We had a boulder retaining wall done along with pavers and landscaping. They were super flexible through the entire project, allowing us to change stuff mid project and helped our vision come true. Amazing job!

Great priceStone landscapingWalkway landscapingRock landscaping
Kristin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They helped us bring our dream backyard vision to life!

Stone landscapingWalkway landscapingRock landscaping
Dean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We would give them 6 stars if possible. Thank you for all of your hard work, expertise, and understanding of our wishes and wants. Darin and his entire team turned our blah and unusable back yard into an entertainment dream complete with two patios and a firepit area. They exceeded expectations in the timeline…

Great priceStone landscapingWalkway landscapingLandscape installations
Larry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I want to thank Darin for the amazing work on our project from beginning to end. They were professional, respectful, and really listened to what we wanted. The yard looks better than I could have imagined , Everything was handled with exceptional care and attention to detail. I’m truly grateful for their hard…

Customer photo from Larry's review
Great priceStone landscapingWalkway landscapingGreen landscaping
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Top-notch company. Extremely knowledgeable and their compassion shows in their craftsmanship. Darren, Carlos and Migal orchestrated a plan that exceeded my expectations. So much competition in the industry but this company stands above the rest.

Reasonable priceStone landscapingRock landscapingGardening services
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They sent a great crew that did a great job.

Reasonable priceStone landscapingRock landscapingLandscape installations
Rohini9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Musser Landscaping exceeded our expectations from start to finish. They created a beautiful flagstone seating area and designed a wildflower garden that perfectly matched the vision we had. They also removed multiple trees and rose bushes and replaced the rock, completely transforming the space. The team was always…

Customer photo from Rohini's reviewCustomer photo from Rohini's review
Great priceStone landscapingRock landscapingDriveway landscaping
jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team was polite and courteous. I am pleased with their job. I look forward to seeing the completed project when finished👍 Two workers came this morning to complete the pavers on the driver’s side of the gravel. They did a phenomenal job! It looks fantastic! From my experience, I would highly recommend Musser Landscaping! Jeff Smith

Reasonable priceStone landscaping
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The bid was clear and complete. All adders to the bid were initiated by us, and fully discussed before the work began. All work was scheduled quickly and they held to the schedule. The work was done well and we were charged exactly what we agreed to. Darin was also very helpful dealing with the city of Richland for…

Stone landscapingWalkway landscapingConcrete masonry
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Isaac and his three man crew from Musser Landscape recently placed 50 feet of "French Drain Man" (tm) high octain french drain and 150 of Drain Pipe thru our front yard along with 30 square feet of pavers adjacent to our patio and Water Feature in no short of three days. I can not say enough of lsaac and his crew…

Landscape installationsRock landscapingSod installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 58%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Stone landscaping10—
Walkway landscaping8—
Rock landscaping6—
Landscape installations5—
Lawn landscaping5—
Yard landscaping5—
Gardening services4—
Landscape design4—

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