iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 11 water softener servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★231 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$748typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate MVP Plumbing five stars based on 231 reviews, noting that the owner responds to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing as key strengths, with technicians handling diverse tasks like water heater installation, leak repairs, and sewer line clogs. The company is described as professional and efficient, often providing same-day service for both emergency and non-emergent issues. The only recurring criticism in the provided excerpts concerns one instance where a customer found the price extreme despite being satisfied with the work performed.
Google rating: 5.0 out of 5 from 231 reviews (98% five-star).
Reviews on this page: 231 Google reviews (205 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Water Softener Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 27, 2026.
Score profile vs other water softener services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
MVP PlumbingWater Softener Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MVP Plumbing: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MVP Plumbing: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MVP Plumbing: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MVP Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MVP Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MVP Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
231 Google reviews we collected
5.0of 5
5 stars22798%
4 stars21%
3 stars10%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 205 written reviews
99%praise
Praise51199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2249%
Reasonable2147%
Overpriced00%
Not sure24%
$748+38% vs typical water softener services
Middle half of what 32 customers paid ($348–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12825%
Speed & response10420%
Quality & results8717%
Would recommend8316%
Price & value438%
Communication418%
Honesty & trust296%
What customers talk about
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great team and respectful technicians that provide fantastic service and not a group that takes advantage of their customers.”
“MVP is a very professional company and John got the job done quickly and efficiently.”
“I’ve had MVP for a few different problems and they are so easy to deal with and do a great job.”
“If you’re looking for a plumber you can trust, I highly recommend Mark and MVP Plumbing.”
“I cannot recommend this man enough.”
“Mark was very professional and fixed our issue with no problems at a great price.”
“Adam came here today, checked the problem, explained it to me and repaired it.”
“Honest, fair, friendly, and clearly knows what he’s doing.”
People customers mention
Mark41 reviews
Adam12 reviews
Jeff9 reviews
Ryan6 reviews
Danielle5 reviews
Jennifer4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MVP Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Robin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Adam gave good advice on solution to washing machine shutoff valve replacement and also replaced outdoor hose faucet and indoor shutoff replacement. Excellent work performed quickly at a good price.
JustinLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Same day service to fix our sump pump. Very professional and fair! We will absolutely use MVP again!
JonathanLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had someone come out before and quote me almost twice as much. MVP was fair and the job took lest then an hour. Can’t recommend enough.
Paid $200–400Great priceFaucet repairOutdoor plumbing system repair
Alexander3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am feeling relief after a good experience with MVP Plumbing. Adam came for what we thought was just a faucet leak only to find that my house was receiving 150psi water following Aqua replacing the pipes on my street this past spring. The recommended pressure is only 75 psi and the water pressure was beginning to…
Elton6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Working with MVP is always a great pleasure! Their service is exceptional! Owner is awesome to deal with and they have a great communication which is rare to be found these days...I would definitely suggest MVP to anyone who like precision, punctuality and a great customer service!
AndyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mark from MVP Plumbing came out today to fix my toilet, and it was a great experience. He showed up on time, quickly found the problem, and had it fixed in no time. Honest, fair, friendly, and clearly knows what he’s doing.
If you’re looking for a plumber you can trust, I highly recommend Mark and MVP Plumbing.…
Adam gave good advice on solution to washing machine shutoff valve replacement and also replaced outdoor hose faucet and indoor shutoff replacement. Excellent work performed quickly at a good price.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Faucet repair, Faucet installation
Response from the owner · 2 weeks ago
Thank you, Robin. We’re glad Adam could provide useful guidance on the washing machine shutoff valve and complete the outdoor faucet and indoor shutoff replacements quickly. We appreciate you noting the value and speed of the work. Thank you for the five stars and for choosing us.
Michael Kubacki4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great team and respectful technicians that provide fantastic service and not a group that takes advantage of their customers. I continue to go back to them for all plumbing needs. I would recommend non-stop!
Services: Toilet repair, Plumbing pipe repair
Response from the owner · 2 weeks ago
Michael, thank you for the kind words. We are pleased our technicians treated you respectfully and delivered fair, reliable service. Your continued trust and enthusiastic recommendation mean a lot to us. We are ready to assist with any future plumbing needs.
Erik LLocal Guide · 123 reviewsiTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
Happy with the service. MVP is a very professional company and John got the job done quickly and efficiently. He was also very knowledgeable when I asked him about some future repairs. Also love that they make an effort not to track mud on your floors!
Price assessment: Reasonable price
Services: Faucet repair
Response from the owner · 4 weeks ago
Thank you, Erik, for the kind words and five stars. We are glad John completed the work promptly and could walk you through options for future repairs. It means a lot that you noticed our effort to keep your floors clean. We appreciate you choosing us and look forward to helping again.
Justin GrantLocal Guide · 35 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Same day service to fix our sump pump. Very professional and fair! We will absolutely use MVP again!
Price assessment: Great price
Price: $1,200–1,400
Services: Sump pump installation
Response from the owner · a month ago
We appreciate the five stars, Justin. We were glad to fix your sump pump the same day and to hear our team was professional and fair. Thank you for your trust, we look forward to serving you again.
Jonathan HLocal Guide · 16 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
I had someone come out before and quote me almost twice as much. MVP was fair and the job took lest then an hour. Can’t recommend enough.
Price assessment: Great price
Price: $200–400
Services: Faucet repair, Outdoor plumbing system repair
Response from the owner · a month ago
Thanks for the great review, Jonathan. We’re pleased our quote felt fair and the job wrapped up in less than an hour. Your recommendation means a lot and we appreciate you choosing us.
Jeff Bygrave1 reviewiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I called at 10 AM and there was a plumber at my house at 11 AM. Mark was very professional and fixed our issue with no problems at a great price. I would highly recommend their services.
Services: Toilet repair
Response from the owner · a month ago
We appreciate you sharing this, Jeff. It’s great to hear Mark arrived promptly, handled the repair professionally and left you satisfied. Thank you for recommending us, we look forward to helping again whenever you need.
Ellen Martin3 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Called MVP yesterday about a questionable toilet problem. Adam came here today, checked the problem, explained it to me and repaired it. I’ve had MVP for a few different problems and they are so easy to deal with and do a great job. I highly recommend them.
Services: Toilet repair
Response from the owner · 4 weeks ago
Thank you, Ellen. We’re happy Adam could identify and repair the toilet and clearly explain the fix. We appreciate your continued trust across multiple jobs and your recommendation. It means a lot, and we look forward to helping you again.
Matt Day1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Jeff at MVP did a great job installing a new hot water heater! Will definitely use them for all my plumbing needs. Thank you!
Services: Water heater installation
Response from the owner · a month ago
Thanks, Matt! We’re glad Jeff and the team installed your hot water heater smoothly. We appreciate you trusting us for your plumbing needs and look forward to helping again.
Nick Iacono Golf6 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Thank you, Nick! We’re thrilled you enjoyed our service and found our communication helpful. We appreciate the 10/10 and look forward to serving you again.
Alexander Nikoloff3 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
I am feeling relief after a good experience with MVP Plumbing. Adam came for what we thought was just a faucet leak only to find that my house was receiving 150psi water following Aqua replacing the pipes on my street this past spring. The recommended pressure is only 75 psi and the water pressure was beginning to affect my appliances, sinks, and shower. Adam got the pressure problem under control and the leaks corrected themselves.
Thank you, Alexander — we appreciate you taking the time to share your experience. I’m glad Adam was able to identify the high water pressure issue and get it under control so your appliances and plumbing stopped being affected. We’re happy the leaks corrected themselves and that you’re feeling relief. If you need anything else or would like a follow-up inspection, please contact MVP Plumbing.
