Garage door supplier · Brookhaven, GA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%53+12.8Value 14%16+2.3Replies to reviews 7%100+7.1Momentum penalty34−6.6Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 32 door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.9★★★★★1,434 Google reviews · 23 photos
94%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
12.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nabors Garage Doors 4.9 out of 5 based on 1434 reviews, noting that the owner responded to 89% of feedback. Customers frequently praise same-day service, punctual technicians, transparent pricing, and clear communication during repairs for springs, tracks, and openers. However, low-star reviews highlight recurring issues with missed appointments, poor phone communication, and perceptions of high charges or unnecessary upselling during service visits.
Google rating: 4.9 out of 5 from 1,434 reviews (94% five-star).
Reviews on this page: 1,434 Google reviews (976 with written comments, 31 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 8, 2026.
Service: Door Repair Service serving Brookhaven, Georgia.
Data from Google, last updated November 11, 2026.
Score profile vs other door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.
Nabors Garage DoorsDoor Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nabors Garage Doors: 81/100 on this factor. Category median: 96.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nabors Garage Doors: 53/100 on this factor. Category median: 95.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nabors Garage Doors: 16/100 on this factor. Category median: 100.F
16
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nabors Garage Doors: 34/100 on this factor. Category median: 100.D
34
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nabors Garage Doors: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,434 Google reviews we collected
4.9of 5
5 stars1,34894%
4 stars473%
3 stars131%
2 stars70%
1 star191%
Praise vs complaints
Phrases our text analysis found in 976 written reviews
98%praise
Praise2,00898%
Complaints512%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price343%
Reasonable114%
Overpriced229%
Not sure114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude52325%
Speed & response49624%
Quality & results35417%
Would recommend28114%
Communication1688%
Price & value1527%
Honesty & trust854%
What customers talk about
We read 976 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The rep was extremely knowledgeable, professional and communicated every aspect of the reset to include the price which was agreed upon prior to his arrival.”
“The technician also made an unprofessional suggestion to replace my other single garage door spring, which is like new and no need to be replaced.”
“Nabors came out within just a few hours and replaced/rebuilt the spring/track system quickly and efficiently.”
“Never showed for a 1200 appointment.”
“They didn't 'oversell' me on needing a new door or anything and did a great job getting it working again.”
“Terrible service, I wasted time getting a quote and then after 3 calls to them, I could not get a call back to get some simple questions answered.”
“He was fast and friendly and I would recommend Nabors to anyone looking for any help with their garage doors!”
“Either way i wont use them again and will recommend others dont either.”
“Mason explained what the problem was and how to perform regular simple maintenance to make sure the door continues to function correctly.”
“Great service, fair pricing, and same-day response — exactly what you want from a garage door company.”
“I felt like being ripped off.”
“What really stood out was their transparent pricing.”
“…e also, and as was going to tell them to call Nabors but after I was lied to about the Senior discount, they called another company for a little more…”
People customers mention
Teddy24 reviews
Connor14 reviews
Brandon12 reviews
Buford12 reviews
Matt11 reviews
Bland10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nabors Garage Doors for 1 kind of job. Pick one to see what they paid and said.
GLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
This morning I went to leave the house and my car got stuck in the garage after the spring system broke and wheel came off the track. Impossible to open it manually. Nabors came out within just a few hours and replaced/rebuilt the spring/track system quickly and efficiently. They didn't 'oversell' me on needing a…
Darryl7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The Nabors Garage Door Rep showed up much earlier than anticipated to complete a Torsion Reset on one of my garage doors today.. He completed to reset in record time and offered to inspect/perform routine maintenance on the other two doors at no additional cost to me.. The rep was extremely knowledgeable,…
Great price
Jesse3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Tommy was just here and did a great job. It’s our 2nd time using Nabors and will continue to use them. Thanks Tommy!
F9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Connor was absolutely amazing from the start to finish. My doors running better then ever
Kyle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Mason and AJ are very professional and knowledgeable. They resolved my issue in a very short time. Great work and thank you!
HowardLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the pleasure of. buy a new garage door from Nabors Garage! I had a small issue with a bracket and they sent an experienced technician out to fix the issue. The workshop was absolutely fantastic! What a great company to buy from! Well worth the money!
This morning I went to leave the house and my car got stuck in the garage after the spring system broke and wheel came off the track. Impossible to open it manually. Nabors came out within just a few hours and replaced/rebuilt the spring/track system quickly and efficiently. They didn't 'oversell' me on needing a new door or anything and did a great job getting it working again. Definitely recommend.
Response from the owner · a year ago
Thank you for your kind words! We appreciate your business!
Darryl Howard7 reviewsiTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
The Nabors Garage Door Rep showed up much earlier than anticipated to complete a Torsion Reset on one of my garage doors today.. He completed to reset in record time and offered to inspect/perform routine maintenance on the other two doors at no additional cost to me.. The rep was extremely knowledgeable, professional and communicated every aspect of the reset to include the price which was agreed upon prior to his arrival.. I was very impressed with the quality of work performed and that there were No New Charges assessed upon completion of the work.. A military discount was offered as well which lowered our initially agreed upon cost.. Super job Nabors, you are my future go to for any garage door needs.. Thanks..
Price assessment: Great price
Jesse Petersen3 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
On October 14, Tommy responded quickly to my call to replace my broken garage door spring. He then convinced me to replace the rollers, end plate w/bearing, and to get a general tune-up, totaling $1100.
When complete, when he demonstrated how quiet it all was I pointed out a clicking noise that I had never noticed before. Tommy indicated that I probably never heard it because it was too loud before, took my payment, and left.
SINCE THEN, I have tried to reach him and Nabors by phone and email every few days, to no avail. The TUNE UP left the chain length uneven on the close and open sides, causing a clicking from the loose chain when the door closes. Two problems:
Why didn't Tommy check this our before he left? And, why are they ignoring my attempts to contact them?
HOWEVER, RONNIE just contacted ME. His recent health issues kept him from being responsive to my attempts to contact them.
He was very concerned and apologetic, and offered to get someone here this afternoon. There is no question in my mind that he is very interested in his reputation for good customer service.
Price assessment: Not sure
Howard MccallaLocal Guide · 45 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
I had the pleasure of. buy a new garage door from Nabors Garage! I had a small issue with a bracket and they sent an experienced technician out to fix the issue. The workshop was absolutely fantastic! What a great company to buy from! Well worth the money!
Price assessment: Great price
Laurie4 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
My garage door was getting stuck while closing. I contacted Nabors Garage Doors in the morning and they scheduled a tech for the afternoon. Mason arrived early and quickly indentified the problem as a mis-aligned portion of the track. Mason fixed the issue and now the door closes like new. Mason explained what the problem was and how to perform regular simple maintenance to make sure the door continues to function correctly. Thanks to Mason and to Nabors for the quick response.
