Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%40+6Craft & service 20%85+17Value 10%86+8.6Momentum 8%9+0.7Track record 7%60+4.2Accountability 5%10+0.5Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORENAI Mid-Michigan
Lansing, MI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 41 property management companies · 4.8★ from 74 Google reviews
Report card
Percentile vs other property management companies (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and craft & service; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.NAI Mid-Michigan is better than 35% of property management companies.D
35
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).NAI Mid-Michigan is better than 40% of property management companies.C
40
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.NAI Mid-Michigan is better than 85% of property management companies.A
85
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.NAI Mid-Michigan is better than 86% of property management companies.A
86
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.NAI Mid-Michigan is better than 9% of property management companies.F
9
Track recordTrack record · 7% of the scoreReview volume and years with reviews.NAI Mid-Michigan is better than 60% of property management companies.B
60
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.NAI Mid-Michigan is better than 10% of property management companies.F
10
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NAI Mid-Michigan for property insurance
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