Experts Reviews · Company report
NAILS 21 & SPA LOUNGE logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%74+20.9Replies to reviews 8%100+8.2Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

NAILS 21 & SPA LOUNGE

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 89 nail salons · 4.8★ from 75 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NAILS 21 & SPA LOUNGE is better than 82% of nail salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NAILS 21 & SPA LOUNGE is better than 74% of nail salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NAILS 21 & SPA LOUNGE is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NAILS 21 & SPA LOUNGE is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NAILS 21 & SPA LOUNGE is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NAILS 21 & SPA LOUNGE is better than 100% of nail salons.A
100

Reviews for your job

Customers hired NAILS 21 & SPA LOUNGE for 2 kinds of job.

NAILS 21 & SPA LOUNGE for acrylic nails

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Acrylic nails”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 52

All 24 Google reviews tagged “Acrylic nails” · showing 20

Laila18 hours ago★★★★★

Omg the best nail salon in all of West Sac! Near downtown also. This place was so gentle with my nails and didn’t scratch or hurt me at all. My nails look and feel so natural! I am literally in love with this art work! Andy was my artist and his customer service is executive level!!! 💅🏽🩷🎀🌹

Paid $40–60Acrylic nails
EveLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

This place is so welcoming. Complimentary drinks, kind employees, and top tier cleanliness. My first and definitely not my last time here. I wish I could bring this salon to New York with me!

Acrylic nailsService not listed
Hassu11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Thank you Sarah for bringing my inspo to life. Loved it.

Acrylic nails
Kenia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had such a great experience here! The salon is beautiful, clean, and luxurious, and everyone was so welcoming and friendly. Eddy did an amazing job on my nails, and I absolutely love how they turned out! 💅🏼 Everyone was so attentive and made me feel special from the moment I walked in. And thank you for the iced…

Customer photo from Kenia's review
Acrylic nails
Blanca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone here is so friendly, kind, and welcoming! They do an amazing job and truly make you feel comfortable from the moment you walk in. They even offer complimentary drinks, which is such a nice touch! The owner personally did my acrylic nails and took the time to make sure the design was exactly what I wanted. I…

Acrylic nails
Achona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I wanted to wait to do a review to make sure the nails held up. It's been more than 5 weeks and these things are rock solid. Not only did she work hard on the design and give me what I asked for but these things are sturdy. I am a nail picker, as soon as they start to come loose I pick them until with rip off I just…

Paid $80–100Acrylic nailsManicure
Love1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Eye lashes amazing!! Pedi amazing 👏 going back for eye brows blading tomorrow. A must go. If you want the best service you've ever had. I've been to some real high end places and none of the touch this shop. Thank you all for everything. Can't wait to come back tomorrow. And get some of that amazing vietnamese coffee. As well

Acrylic nails
Iesha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I came in today with my mom and daughter got a spa pedicure and a French tip. Sarah and Tommy hooked me up. Thank you again. I would recommend to go here It is so big inside and very nice and they serve you drinks. I love it there I will be returning. Thank you again

Acrylic nailsManicure
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can't rave enough about them! Perfection! They make everyone feel so at home and relaxed! I called last min for 2 same day appts for myself and daughter 2 days before our Aftershock Festival and we got right in. We walked through the doors to an immediate greeting, sitting and asking our drink preferences. We were…

Customer photo from Jessica's review
Acrylic nails
Andrey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wery good!!!!!!

Acrylic nailsManicure
AnneLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I cant sing praises for the salon and the owner Andy!!!! I had went to a new artist and it was horrible misshapen odd thickness. Andy extended my nails without having to do a soak off and reshaped them PERFECT. I asked for bold nail art and he delivered!!! This is the start of a great friendship cant wait for my next fill

Paid $60–80Acrylic nails
AmberLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everyone that knows me knows how I am about my nails, and that I have gone to the same lady for 10 years. We decided to stop in at Nails21 & Spa Lounge this morning and oh my goodness! We were greeted with having the door opened for us, chairs pulled out, offered something to drink, and such pleasant service!…

Acrylic nails
Isabel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

LOVE LOVE MY NAILS! Andy really does such a phenomenal job. I let him freestyle this set and he definitely did a beautiful job. Look at the airbrush detail he did <3 The purple set was my first visit there and they were very welcoming to my cousin, sister, two year old & myself! So bottom line is family friendly:)…

Acrylic nailsManicure
StephanieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If you are looking for a one stop nail shop this is it. The location is big, the service is amazing 🤩 the quality is top notch oh and let me not forget they have a drink menu. Yes…as you can see option’s, options and more options. If you’re in sac and need your nails done this is the spot. 💯

Paid $80–100Acrylic nails
LaurenLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely wonderful service! Friendly staff, did a great job on my nails! The massage was fabulous!

Acrylic nails
Elisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had the most amazing experience here at Nails 21. Great friendly and attentive service. Plus complementary ice coffee ☺️ couldn’t ask for better experience. 100% recommend

Acrylic nails
Dani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful place! Beautiful, Clean, the staff is friendly and so talented! Great specials. And to top it off, Complimentary Vietnamese coffee with your service .

Acrylic nails
Sepherina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I came here yesterday to get a fill, and it was a wonderful experience. Everyone was incredibly friendly, and I’m so happy with how my nails turned out. I came back today for a pedicure, and it’s just as good an experience. I especially love the massage chairs when you’re getting a pedicure. I absolutely recommend this place!

Acrylic nailsService not listed
Angelica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service I really like it . Lashes and nails were on point. I really recommend this place come by and visit .

Acrylic nailsManicure
Alycia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had an amazing experience. Treated my daughters and I with so much care. My babies felt like royalty. Beautiful salon, friendly staff.

Paid $20–40Acrylic nailsManicure

Show more acrylic nails reviews (4 more) →

Price

$68-4% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Acrylic nails24$50–$79
Manicure21$45–$73

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