Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers highlight attentive staff, complimentary beverages, and clean facilities, noting that manicures and pedicures often last several weeks. Reviews praise the salon's ability to accommodate last-minute appointments and its comfortable seating for taller clients. However, low-rated feedback cites high pricing and specific technical failures with eyelash extensions, including improper isolation.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
75 Google reviews we collected
Phrases our text analysis found in 68 written reviews
What customers reported paying
Middle half of what 22 customers paid ($50–$86) · gold mark = category median.
How often each topic comes up in the written reviews
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Complimentary drinks, kind employees, and top tier cleanliness.”
“BEST pedicure I’ve had in years; massage chairs, foot massage, precision, and attention to detail was INCREDIBLE!”
“I have definitely recommended this place multiple times.”
“I called last min for 2 same day appts for myself and daughter 2 days before our Aftershock Festival and we got right in.”
“Everyone seems genuinely happy to be there and that they like their job.”
“The prices were shockingly so reasonable and the quality is outstanding!”
“He’s very attentive and listened to what I asked for !”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired NAILS 21 & SPA LOUNGE for 2 kinds of job. Pick one to see what they paid and said.
Omg the best nail salon in all of West Sac! Near downtown also. This place was so gentle with my nails and didn’t scratch or hurt me at all. My nails look and feel so natural! I am literally in love with this art work! Andy was my artist and his customer service is executive level!!! 💅🏽🩷🎀🌹
I wanted to wait to do a review to make sure the nails held up. It's been more than 5 weeks and these things are rock solid. Not only did she work hard on the design and give me what I asked for but these things are sturdy. I am a nail picker, as soon as they start to come loose I pick them until with rip off I just…
I had a great experience.Everyone was very nice. Welcome you drink of your choice tea coffee soft drinks.
I had heard so many good things about this place, and it definitely did not disappoint! From the moment I walked in, I was greeted warmly and taken right away. Tina was my nail tech, and she was so welcoming and friendly. I requested gel builder nails, and she took her time and did a fantastic job. I absolutely…
This is my third time in a row visiting nails 21. Andy is by far the best nail tech I've had in the longest time. He makes sure that you like everything he's doing. He even goes as far to test things for you to make sure it's to your liking. I've gone to several shops in the area and my nails never stay on for 2…
Donna was absolutely wonderful! She took her time with my pedicure and gave the most relaxing massag. I felt so pampered. As soon as I walked in, I was greeted warmly, seated right away, and offered a drink menu. Everyone here is so sweet, and the interior is absolutely beautiful. It’s hard to find a salon like…
| Job | Reviews | Category typical |
|---|---|---|
| Acrylic nails | 24 | $50–$79 |
| Manicure | 21 | $45–$73 |
4.8 ★★★★★ 75 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Omg the best nail salon in all of West Sac! Near downtown also. This place was so gentle with my nails and didn’t scratch or hurt me at all. My nails look and feel so natural! I am literally in love with this art work! Andy was my artist and his customer service is executive level!!! 💅🏽🩷🎀🌹
This place is so welcoming. Complimentary drinks, kind employees, and top tier cleanliness. My first and definitely not my last time here. I wish I could bring this salon to New York with me!
I only go to two other shops but this shop right here hands down has been the best pedicure so far they do things different and the massage is priceless! Check them out they are number 1 in Northmen Cali so far!
Thank you Sarah for bringing my inspo to life. Loved it.
Hassu, we love hearing that Sarah brought your nail inspiration to life! 🥰💅 There's nothing better than seeing your vision turn into nails you absolutely love. We'll make sure Sarah sees your sweet shoutout! Thank you for trusting her creativity, and we hope to create something beautiful for you again soon! 💕✨
This has been the best Nail Salon I’ve ever gone to! Tina & Andy run the place with such positive attitude and customer service! Everyone is so kind and they take time making sure your manicure and pedicure has the perfect detail. You definitely have to come here because Sunny makes the best Vietnamese coffee for you to enjoy while you get your nails done! 20/10! OK♥️ please support this amazing business. They are so deserving! 💅🏽
Tannah, your Gothic vampire nails sound absolutely epic! 🖤🕷️ We love that you stepped out of your comfort zone with long, pointy nails for the first time! Melody will be so happy to hear how much you loved her work, and no worries about the spider legs. Getting those little details just right is what matters! 😄 We're also thrilled your husband enjoyed his pedicure and your teenage daughter loved her nails. That's a win for the whole family! Thank you for making us part of your Halloween fun! 🎃💕
Love this place! The people, the music and the customer service, and my nails are amazing.
Kristyn, we love that you enjoy the whole vibe here! 🥰 Good music, friendly faces, and beautiful nails are exactly the combination we're going for! It makes us so happy knowing you feel comfortable and well taken care of. Thanks for bringing such lovely energy our way. We always enjoy having you here!
I had such a great experience here! The salon is beautiful, clean, and luxurious, and everyone was so welcoming and friendly. Eddy did an amazing job on my nails, and I absolutely love how they turned out! 💅🏼 Everyone was so attentive and made me feel special from the moment I walked in. And thank you for the iced coffee — it was delicious! ☕️💕 I’ll definitely be coming back! ✨
Marina, you're making us smile from ear to ear! 🥰💕 Eddy will be so excited to hear how much you love your nails! We're happy you felt pampered and welcomed from the moment you walked in. And we're glad the iced coffee was a hit too! ☕❤️ Thank you for such a thoughtful review. We'll have a chair and another delicious coffee ready for you next time! 💅
When you first walk in, you feel the luxury and top customer service. Zen did amazing with my manicure. I was so impressed at her attention detail. Si gives a great massage pedicure. Andy, the owner, is so proactive at making sure all clients come in with outstanding customer service and makes sure you leave happy. And a free iced coffee or sparkling drink with the visit is the cherry on top. So glad they opened up here in West Sac.
Rosa, reading this absolutely made our day! 🥰 We love that you felt the care and attention from the moment you walked in. Yen will be thrilled to hear how much you loved your manicure and all the little details, and we’ll definitely pass your compliment along to Si as well. Andy and the entire team truly appreciate your kind words about the experience we’re creating here in West Sac. Thank you for such a thoughtful review and for welcoming us into the community—we’re so happy to have you! 💅✨☕
Not only was it welcoming, but they have a variety of coffee options available and they make sure you’re taken care of. BEST pedicure I’ve had in years; massage chairs, foot massage, precision, and attention to detail was INCREDIBLE! The shape and color of my manicure was exactly what I wanted. Everyone was so kind and you can tell they treat their employees kindly which to me means EVERYTHING! This is absolutely my NEW GO TO SPOT!
Jacklyn, your review seriously made our day! 🥹❤️ The BEST pedicure you've had in years?! That's a compliment we'll be smiling about for a long time! We're so glad you got to relax, enjoy some coffee, and leave with your nails exactly how you wanted them. What touched us most was your kind observation about how our team treats one another. Creating a happy, caring environment for both our guests and staff is something we truly value. Thank you for noticing those little things and for making us your new go-to spot! We can't wait to spoil you again!
I loved my experiences I’ve had at this salon! Not one to leave reviews but they have such excellent services. They had two people working on my nails while showing me different colors because I wasn’t sure which I wanted. I ended up, loving the results. I tried something different. And I loved it! I have definitely recommended this place multiple times. They go above and beyond For their customers. Thank you !
Gabby, knowing you don't usually leave reviews makes this one extra special to us! 🥹💕 We love that you felt comfortable exploring different colors and trying something new. Sometimes the hardest part is choosing, and we're always happy to help you find the perfect look! 😄 Thank you for trusting our team, coming back, and recommending us to others. Having your support means more than you know!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
