Frances Loeffler
Review from Google · view on GoogleRose was great.
- Services: Nail extensions, Hand & foot massages, Pedicure, Exfoliation, Nail cut & filing, Gel manicures
- Service duration: 30–60 min
- Atmosphere: Relaxing
- Maintenance: Pristine
Nails X Lounge
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%84+23.7Replies to reviews 8%100+8.2Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 89 nail salonsPosition by Experts Score among all companies we track in this category. · better than 73%
4.9 ★★★★★ 851 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$68typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Nails X Lounge at a glance
Google reviewers for Nails X Lounge in Sacramento, CA, generally praise the salon's clean, spacious environment and the staff's attentiveness during manicures, pedicures, and massages. Customers frequently highlight the relaxing atmosphere and the quality of gel polish application. However, some lower-rated reviews criticize the durability of gel services, noting that polish can chip quickly, and mention instances of technicians not following specific client instructions regarding nail shape or product selection.
- Google rating: 4.9 out of 5 from 851 reviews (95% five-star).
- Reviews on this page: 851 Google reviews (759 with written comments, 171 with photos).
- Owner responses: the business replied to 91% of reviews.
- Most recent review: November 10, 2026.
- Service: Nail Salon serving Sacramento, California.
Data from Google, last updated November 10, 2026.
Score profile vs other nail salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nails X Lounge: 88/100 on this factor. Category median: 84.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nails X Lounge: 84/100 on this factor. Category median: 77.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nails X Lounge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nails X Lounge: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
851 Google reviews we collected
- 5 stars81095%
- 4 stars182%
- 3 stars30%
- 2 stars51%
- 1 star152%
Praise vs complaints
Phrases our text analysis found in 759 written reviews
- Praise88198%
- Complaints172%
Price
What customers reported paying
$68-4% vs typical nail salons
Middle half of what 365 customers paid ($53–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude31535%
- Quality & results31435%
- Would recommend13415%
- Speed & response617%
- Price & value425%
- Honesty & trust192%
- Communication131%
What customers talk about
We read 759 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing location, will be coming back very courteous”
“The guy behind the desk was rude to the clients and the workers.”
“I had such a fantastic experience getting a gel pedicure with Rose!”
“THEN I proceeded to have some of the worst service in my life.”
“Definitely would recommend coming here if you want a nice ambiance and relaxation while getting your nails done!”
“Can in for a last minute pedicure this morning and was greeted right away, serviced immediately by Rose.”
“but she needs to slow down when washing the feet okay.”
“Pricing was very reasonable and I am very happy with my pedicure and builder nail set!”
“And it’s overpriced for a full set.”
“Everyone is very genuine and kind and I really appreciated it.”
“Rose did an amazing job on my pedicure and was very attentive, Vanessa did my nails and listened to what I wanted!”
People customers mention
- Rose 88 reviews
- Nancy 32 reviews
- Paul 23 reviews
- Ken 22 reviews
- Vanessa 16 reviews
- Tracy 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nails X Lounge for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had such a fantastic experience getting a gel pedicure with Rose! From start to finish, she was incredibly thorough, gentle, and attentive. She took her time with the cuticle work and shaping, and the massage was wonderfully relaxing—exactly what my tired feet needed. The gel polish application is completely…
Paid $60–80Pedicure
Chelsea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Thank you, Nancy! Sweet woman, gentle pedicure, and great legs massage! This was a great first visit - perfect for waiting out my son’s time at the mall!
Paid $40–60Pedicure
Jasmine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Can in for a last minute pedicure this morning and was greeted right away, serviced immediately by Rose. Offered drinks and constantly checked in to make sure I was comfortable and not in need of anything else. I come in for my nails all the time but usually have an appointment so being able to just walk in was a great experience in itself as well.
Paid $40–60Pedicure
Alisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Paul did a very great job and I love the design and color very much! And Rose does a very great job with my mom and gives her leg massage that she loves coming here
Paid $60–80Acrylic nails
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent service by everyone there! I got a custom design and they nailed it! Super happy with the results and will definitely be my new nail spot.
Paid $120–140Nail artAcrylic nailsPedicure
Richard4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came for a pedicure with my wife and the experience was excellent. Friendly staff and professional work. Rose was my nail person and she is great! Highly recommend.
Paid $60–80
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 323 | $45–$73 |
| Nail painting | 90 | $48–$81 |
| Nail art | 88 | $61–$96 |
| Acrylic nails | 63 | $50–$79 |
| Hand & foot massages | 48 | — |
| Gel manicures | 48 | $50–$91 |
| Manicure | 47 | $45–$73 |
| Nail extensions | 44 | $58–$86 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 851 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bri'anna Mitchell1 reviewTotal number of Google reviews Bri'anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing location, will be coming back very courteous
- Services: Nail art
Ken Riley3 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had such a fantastic experience getting a gel pedicure with Rose! From start to finish, she was incredibly thorough, gentle, and attentive. She took her time with the cuticle work and shaping, and the massage was wonderfully relaxing—exactly what my tired feet needed. The gel polish application is completely flawless: clean edges, smooth and even coats, and a brilliant, glossy finish that feels like it’s going to last for weeks. Rose is not only super skilled at what she does, but she also has such a warm, welcoming energy that makes the whole appointment effortless and comfortable. I couldn't be happier with how my toes turned out and will definitely be booking with Rose again!
- Price: $60–80
- Services: Pedicure
- Service duration: 30–60 min
- Atmosphere: Relaxing, Modern
Response from the owner · a day ago
Ken, Thank you so much for the wonderful review! We’re thrilled to hear you had such a relaxing and enjoyable experience with Rose. She takes great pride in her work, and we’re happy her attention to detail, gentle touch, and relaxing massage made your visit special. We truly appreciate your kind words and support. We look forward to welcoming you back to Nails X Lounge for another great experience. Thank you for choosing us!
sandra z1 reviewTotal number of Google reviews sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery sweet… patient, enjoyed my Pedi very much 🥰🥰🥰
- Services: Pedicure
Response from the owner · a day ago
Sandra, Thank you so much for enjoying our services and the positive feedback!
Chelsea Jorrin4 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you, Nancy! Sweet woman, gentle pedicure, and great legs massage! This was a great first visit - perfect for waiting out my son’s time at the mall!
- Price: $40–60
- Services: Pedicure
- Atmosphere: Relaxing, Modern
Response from the owner · a day ago
Chelsea, Thank you so much for your kind words! We’re so happy to hear that Nancy made your first visit such a wonderful experience. She’ll be delighted to know you enjoyed her gentle pedicure and relaxing leg massage. We’re glad you chose to spend some time with us while your son enjoyed the mall! We truly appreciate your support and look forward to welcoming you back to Nails X Lounge! ❤️
Leah Zamora7 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRose gives amazing pedicure massage! I will definitely come back for her to give me a pedicure. ☺️
Mariela Garcia Villegas6 reviewsTotal number of Google reviews Mariela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlelovveeeeee rose her massages are amazing almost put me to sleep and her work is also amazing coming to her from now on first time here and she got a lifetime customer
candice greer2 reviewsTotal number of Google reviews candice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and listen to what I wanted ! definitely will be coming back ! Thanks Tina !
- Services: Nail art, Nail painting
- Service duration: 30–60 min
- Atmosphere: Relaxing, Modern, Cozy
Tabitha Zeiler1 reviewTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVanessa was very kind and did my nails so well! Definitely coming back!
- Services: Nail art, Nail extensions
- Service duration: 1–2 hr
- Atmosphere: Relaxing, Modern
- Maintenance: Pristine
Response from the owner · 3 days ago
Tabitha, Thank you so much for the kind words! We're so grateful like Thanksgiving to hear Vanessa took such great care of you and did an amazing job on your nails. We truly appreciate your support and look forward to welcoming you back to Nails X Lounge!
Mikalia Jones2 reviewsTotal number of Google reviews Mikalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin did amazing on my nails
Response from the owner · 3 days ago
Mikalia...Thank you so much for your kind words! We're happy to hear Justin did an amazing job on your nails. We appreciate your support and look forward to seeing you again soon! ❤️
Business details
- Address: 1701 Ethan Wy, Sacramento, CA 95825
- Phone: (916) 838-6550
- Website: nailsxlounge.com
- Service area: Sacramento, CA