Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Nana's General Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%78+20.3Value 15%89+13.5Momentum penalty77−2.3Experts Score= 81Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Nana's General Services

Moncks Corner, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.9★ from 57 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nana's General Services is better than 84% of house cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nana's General Services is better than 78% of house cleaning services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nana's General Services is better than —% of house cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nana's General Services is better than 89% of house cleaning services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nana's General Services is better than 77% of house cleaning services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nana's General Services is better than —% of house cleaning services.–
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Reviews for your job

Customers hired Nana's General Services for 7 kinds of job.

Nana's General Services for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 85
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Deep clean”

GerriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were very thorough. Did a great job.

Paid $450–500Reasonable priceDeep clean
Elizabeth14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Really easy to schedule and reliable!

Paid $200–250Reasonable priceDeep clean
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It was a pleasure working with Nana’s. They were very quick to respond, did an excellent job and I found their pricing to be reasonable. I will highly recommend them.

Paid $400–450Reasonable priceOffice & workplace cleaningOffice cleaningMove-out cleaning
AshleyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing work! It always looks perfect, I highly recommend!!

Paid $150–200Great priceStandard cleaningDeep clean
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The ladies who deep cleaned our home did an amazing job. Our home looks great. Our air fryer has never looked so clean. 😂 I highly recommend nana’s general services!

Paid $300–350Reasonable priceDeep clean
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I needed a deep cleaning in my home following an unexpected lengthy hospital stay. I can not be more pleased with the service, they even did my laundry!! I am so glad I finally called after telling myself for weeks, “I got this”. The weight that it lifted off my shoulders is priceless!!

Reasonable priceDeep clean
SallyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very happy with this service ...my house is immaculate...

Paid $150–200Reasonable priceDeep clean
Betty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team was super-efficient, thorough, knowledgeable and friendly. Went above and beyond.

Paid $300–350Reasonable priceDeep clean
Padma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired Nana Services to clean our house. They sent Felipe and his wife to clean and they did an excellent job. I am greatly satisfied with the quality of the work they did. I highly recommend them and will use them again.

Paid $250–300Reasonable priceInterior & exterior window cleaningMoving-related cleaningGeneral housekeeping
AliciaLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such thorough cleaning! Excellent deep cleaning experience with Nana Service! We look forward to having them come back for cleaning services in the future and would recommend them to anyone in the area!

Great priceDeep clean
MJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank u so much for the exceptional cleaning job your staff did for our move out. The house looks amazing.

Moving-related cleaningDeep clean

Price

$300+22% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 58%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean11$277–$471
Interior & exterior window cleaning6$227–$398
Standard cleaning5$158–$253
Moving-related cleaning5$321–$536
Move-out cleaning4$301–$614
General housekeeping2$153–$240
Office & workplace cleaning2$153–$283

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