Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%83+41.5Reliability 21%75+16.1Momentum 11%34+3.9Track record 10%21+2.1Accountability 7%60+4.3Experts Score= 68Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORENapaSonoma Hot Tubs & Pool Supplies - Napa
Napa, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 35 pool & spa services · 5.0★ from 25 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 83% of pool & spa services.A
83
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 75% of pool & spa services.B
75
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than —% of pool & spa services.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than —% of pool & spa services.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 34% of pool & spa services.D
34
Track recordTrack record · 7% of the scoreReview volume and years with reviews.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 21% of pool & spa services.D
21
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.NapaSonoma Hot Tubs & Pool Supplies - Napa is better than 60% of pool & spa services.B
60
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NapaSonoma Hot Tubs & Pool Supplies - Napa for swimming pool light repair
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